BathroomsByDesign Avis 

We have now completed our 2nd bathroom project with bathrooms by design and once again a faultless end to end service. Thank you Chris and the team.

We are delighted with our new bathroom expertly designed by Stuart Wetherall, who was very patient with us as we finessed the design.

We had the pleasure of working with Hisham to design our new bathroom, and we couldn't be happier with the experience. Hisham brought our vision to life by creating an incredibly detailed 3D model, which allowed us to see exactly how the final space would look. His attention to detail, creativity, and willingness to incorporate our ideas was impressive. He was always patient and professional, guiding us through every step of the process with great communication. Thanks to Hisham's expertise, we're confident our new bathroom will turn out even better than we imagined!

BathroomsbyDesign did everything that I asked of them to replace a toilet pan that had been delivered in a broken state by a bathroom company with draconian delivery conditions that proved in practice to be anything but Easy as their name implied it would be.

Great service from these guys. Really helpful initially with our enquiries, prompt delivery and then when we did have one small issue with the delivery (not their fault), it was sorted the same day.

Let me start by saying: Terry was exceptional and we have called/emailed/met him multiple times to build our 2 bathrooms based on our taste. The company is truly design led. There are smaller things like you need smaller cistern since window will obstruct or giving advice on colours/patterns, terry thought it all and helped us out. Prices are competitive and they keep good variety of brands.

I love Fulham show room staff . Terry and Imogen they are really helpful, they help me to design my bathroom, delivery was easy and smooth , changing things they were helpful, I m given 5 star for staff not they product the product I bought not good quality sorry

Purchased a bathroom from them, they attract new customers with free design which is good really, and they have a good selection of different brands.

Actual implementation though was not good, and customer service was terrible. They ordered items for me that were not in stock between 4 weeks and 4 months, and I had to source one of them elsewhere in the end as customer service did not reply and wasn’t ready to discuss over the phone.

One piece had to be refunded, which took nearly a month.

All in, this bad experience made me purchase my second bathroom elsewhere. Would not recommend for customer service

Sara Reyes-Espinoza from Bathrooms by Design is the best bathroom designer or designer full stop I've ever come across in twenty years of designing houses. Sara knows bathrooms inside out and has impeccable taste and can design you the best bathroom. I'd never use another bathroom designer again and I'm looking forward to the next time I have a bathroom to design just so I can work with Sara again.

Very poor customer service. I booked a design appointment which was cancelled at very short notice. I then tried to book an online design appointment which was made and cancelled within a few hours, I’m still waiting for a reply to my last email which was a month ago. Given up now and have gone with another company. Very disappointed!

Initially they were not able to answer my item query over the phone and didn't call me back. However I pursued as I was after the item (a toilet) and they had it at a good price.
Purchased the item, it arrived much quicker than expected and have since had very good customer service from Imogen who changed one part as it had a mark on it. I've not used their design service but I would be happy to use this company again.

Nicky went above and beyond! We had been to several different bathroom showrooms in the past 6 months and BathroomByDesign came up with the best design and layout thanks to Nicky’s initiative!

From start to finish our experience has been great, the turnaround and delivery was quick and on time as promised. And although one of the items were unfortunately damaged in transit, BBD were quick to act and sent a replacement in time for the builders to finish their work with no delay.

Honestly cannot recommend this company enough and a special thanks to Nicky for the great design work and excellent service!

I will definitely be using you again.

We have worked with Stuart in Richmond on a number of occasions and always been very happy with the service provided by him. He is a pleasure to speak to, nothing is too much to ask. He is knowledgable, honest, professional and holds good values. Thank you Stuart and the team

The experience from the start has been superb. The design team really brought our ideas to life and their knowledge helped us to achieve the perfect bathroom. I would 100% recommend Bathroom by designs to anyone who wants a top spec bathroom without any hassle.

I have been really impressed with the service offered by Bathrooms by design. The designer spent hours with me making sure I was totally happy with the design. He was hugely patient, talking me through all options for each decision and was frequently able to show me examples in the showroom. It was then incredibly helpful to immediately see what it was all going to look like with the 3D technology and to have the designs on the app to take away with me. Delivery was very simple to organise and I am delighted that a project of recreating two new bathrooms has gone so smoothly.

I visited BathroomsByDesign as we wanted to update our main bathroom as well as en-suites. The experience was very smooth and easy. We had to make a few adjustments here and there but the team was very happy to help especially a lovely lady called Nicky. Would highly recommend them to family and friends!

BBD are one of the worst companies I've ever dealt with. They made our project an ABSOLUTE NIGHTMARE. Had I known in advance how bad they are I would never have used them. BE WARNED
(1) they don't provide a complete service,
(2) they have to be chased for everything,
(3) their designs are appalling & inaccurate eg bath too short,
(4) their designs are late,
(5) items ordered different to those wanted but BBD lists are too overcomplicated to check properly and easily
(6) they FAIL to co-ordinate deliveries,
(7) they break delivery date promises
(8) they don't ensure parts marry up,
(9) they don’t check the materials supplied
(10) they repeatedly deliver the wrong parts
(11) they over-supply some materials but also
(12) miss out crucial items eg a WC,
(13) they FAIL to refund you when they promise to
(14) you have to threaten sue them to get all your money back and they do not tell you if they make a partial refund
(15) their no quibble policy is effectively meaningless
(16) they don’t automatically refund items that they had specified but which were wrong
(17) getting through on the phone is very difficult,
(18) getting prompt email replies is next to impossible
(19) you have to go in to get anywhere
(20) they strongly recommend a cowboy builder who they claim is very good and reliable (!), and then try to distance themselves by claiming it was only a mere introduction rather than strong recommendation.
(21) they provide incredibly confusing quotes,
(22) they invoice AFTER you have already paid them and
(23) they don’t give you receipted invoices to confirm you've paid.
Don't even touch them with a sterilised 10-foot barge pole!
Date of experience: 15 May 2024

I visited Bathrooms By Design (Brentford) as our 30 year old bathroom was in serious need of a major re fit. I was pleasantly surprised with the range of designs on show. Usually it’s a range of suppliers that one needs to visit for the furniture, tiles and electrics etc, but not so with Bathrooms By Design, it’s a one stop shop, with all your needs under one roof, all very convenient. In the showroom Nicky (designer) listened to our requirements and designed a 3D virtual tour so we could visualise the finished article from all angles and explore the possible options. That was so useful, thanks Nicky. It certainly helped in speeding up our decision making process, thus avoiding time consuming umming and arring. We went ahead with installation and were so pleased we chose Bathrooms By Design as the quality and detail of all the work, from the tiling, flooring, plumbing and electrics was exemplary, and we’re not easy to please, let it be said! From a thorough on site survey (by Florin) to every aspect of the installation it was faultless! We are so happy with our new bathroom and highly recommend Bathroom By Design and the installation team.
Gra.C

Fantastic service and quality of products. I can’t speak highly enough of the BathroomsByDesign team. My wife and I visited Jacob in store in Richmond who was immensely helpful with designing our perfect bathroom and the team at Brentford were even more helpful when collecting our new bathroom furniture. Thank you!