BaubleBar Avis 608

Great customer service, just remember the first couple of emails come from an AI bot.

I love their products and I have had the pleasure of working with customer service a few times. They always respond quickly and are very kind and work with you and your desires. Great company. I would highly recommend for affordable jewelry that is cute and fun for every day use. I sleep in my jewelry and I’ve only broke one piece and it was because my puppy’s claws caught it just right. I don’t have missing stones or anything like that.

Even though I made a mistake, they made it right! Excellent customer care.

Excellent customer service! My customer order has been delayed by customs, so BaubleBar offered me a discount and expedited shipping.

Customer service representative Andrea was outstanding!

I hate to love this jewelry website! I've ordered from baublebar quite a lot. I want to give up on them soo badly due to most of my jewelry turning into copper or stones falling out of some of my pieces. I ordered the birthstone for January (Garnet-red) charm, and it turned orange and it fell out. I bought the two-sided heart enamel necklace and the "Enamel" Turn colors and it started peeling off. It's not breaking off its peeling off like rubber. Let me just say I've spent tons of money at baublebar but wish it wasn't as cheap quality for the price.

Amazing customer service! And... love their products! Fun and great quality.

Kudos to Andrea for her excellent customer service skills!

The customer service & the way they stand behind their products makes them exceptional - plus, their jewelry is just CUTE! I had a personalized necklace that broke within 2 months of receiving it and they are sending me a new one. First time I've ever had to return anything so

Bought an initial bracelet with an A on it. I ask to return it because it was too big for my wrist. I didnt realize it would be that large. Customer service said no because it was a "custom piece" picking if the initial A was gold or silver tone doesn't make it a custom piece. Clearly it could be returned and sold again. I'm still waiting on my 2nd piece I ordered that won't be here until November because it's now on backorder. Which they say is also unavailable for a refund. This was my first purchase from BaubleBar and will definitely be my last.

Wonderful and cute pieces with a great price point… Even more amazing Customer service!

Chani made getting a replacement necklace for my daughter super easy!

Andrea was more than helpful! She made sure my refund was in order after a chain broke on my new bracelet. I will be ordering from bauble bar again in the future as the customer service is excellent and the other products I’ve bought have stood the test of time!

I needed to make an adjustment to my order and was assisted by CHANI. The response was lightning fast and everything was taken care of properly, in fact, Chani went the "extra mile" to assist me with everything.

Angela was great straightening g out my order. The problem was my error not baublebar’s

ordered a blue sodalite necklace. although I have not received it yet, I had forgotten to enter a discount code and via email Kara was kind enough to apply it retroactively. what a sweetheart.
This is not normally their practice, but as it was a pre-order she was able to do it for me

Had a an issue with me knotted intial bracelet, contacted them through Facebook and they were very helpful, with a photo of my issue they are sending a replacement.

I ordered some jewelry as a gift for someone and unfortunately it did not arrive (lost or stolen i assume). I filled out a form and explained what had happened and received an email stating my claim had been approved and that I would receive a refund/replacement for the order. They then emailed me stating they could only give me a discount code for the amount I paid, despite the email I received stating I'd receive my refund. I don't plan on buying from them again and explained that the order was a gift I had needed by a specific date. This is extremely shady practice and I'd advise buyers to beware. I will update my review if the problem is solved

I had a problem with a bracelet. Messaged them and quickly got a solution. Thank you so much Andrea!!! You are amazing!

I received outstanding customer service from Jamie. They were prompt, kind, and went above and beyond to assist me.

I'm new to BaubleBar. I love their products and I received my custom bracelet. But, last weekend, the small rope broke off (luckily, it landed in my handbag - I was doing retail therapy) and saw the bracelet hanging on my wrist (again, grateful I didn't lose it). I reached out to the Customer Service at BaubleBar to inquiry on how the small rope can be fasten to the bracelet...I received a timely response and it was mentioned that I can receive a replacement but the customer service representative, Tiffany, would understand if I wanted a refund.
Sent my reply to Tiffany to say I don't want a refund and I would be happy to receive a new bracelet (I seriously LOVE my bracelet and would be heartbroken if I couldn't fix it).
Tiffany has been great in communicating with me regarding the matter and I look forward to receiving the new one.