ONLINE STORES Avis 173

I bought 3 compact laminate worktops and was very happy with experience for the following reasons: 1) very competitive price, 2) they could hold until I needed, 3) the only supplier I could find that had the laminate design I wanted and could deliver to my post code ( south coast) other suppliers would not deliver, 4) very helpful sales sorting out delivery date and prompt communication and 5) very helpful delivery driver. TBH a rare combination these days - well done.

Original worktop was not in stock so was offered a comparison worktop, by Jules. Process of order was smooth and delivery - 2 man, put the worktop in my garage. I'm pending a balance refund which has not been refunded yet so hopefully that will get processed quickly. The refund was sorted in about a week. So all good. Worktop now fitted and matches closely with the original Omega Surf.

I ordered my zenith worktops from bbk-direct on 15/03/25 and they arrived today (20/03/25). I’m very happy with them. The reason I feel compelled to leave this review is because of all the terrible recent reviews that led me to believe I’d fallen victim to a fraudulent scamming website. I’m no expert but looked for “Online Stores Ltd” and “BBK Direct” on companies house and both show as dissolved businesses. This is very odd and although I received my worktops on time and in good condition I’m still curious as to who I’ve actually purchased them from?
Anyway, do your own research but from my experience BBK/online stores Ltd have been trustworthy.

The good
Great price for the size we couldn't find anywhere else

The bad
The delivery team have invented a service called "Curb Side", which means they insist on you having "2 able bodied people", to receive the delivery, then send one man in a truck with no tail lift and ask you to help remove the item from the truck.

The Formica worktops are fantastic quality and the price from online stores was the lowest I could find. Communication was great and I was able to pick a delivery date that suited me only 3 days from submitting my order. The 2 man delivery service arrived in the time slot that had been promised and everything was perfect. The worktops look superb and it was a 5 star service overall; thanks !!!

Ordered worktops online from bbk in July 2024, the worktops were not in stock, so never delivered. Despite contacting the company on several occasions and the promise of a refund, the refund never materialised. DO NOT TO TOUCH !

Online purchase made. Competitive pricing of the Minerva work surface with scheduled delivery date achieved.

Don’t order anything from this company. They will rob you. I ordered kitchen worktops beginning of September . They didn’t give me any delivery date by beginning of November, when I cancel the order I received an email that the company is in voluntary liquidation. Now I am nearly £1600.00 behind and delayed wit the project because of them .

Beware- do not order anything from this company. They will take your money but you will not receive what you ordered. Excuses of liquidation but nothing has changed except the website name.

I have just found out by this site that the company has gone into liquidation and I have not received any contact from BBK and online stores insists they have nothing to do with the company. We ordered on the 28.10.11 and contacted the team no one mentioned this at the time of ordering

It would be great to find out where my good and money are and I am inclined to believe that BBK and online stores are the same company

Scam....been sent the same claim letter someone else has reviewed to say they received days ago. If that's true why we not all customers made aware at the same time of the companies position. Lied to about about delivery dates to start with and then no communication after despite chasing. Please do not order from them they will rob you.

I placed an order on 23rd Sept and on 4th Oct was told that product no longer so was offered an alternative by Kristen. I paid an additional £149.47. When the sample arrived it was unsuitable so I cancelled the order. Was told that paypal refund would be made in 14 days. Since that time have been unable to contact the company by email, chat or phone. I checked with companies house and this company is not registered in the UK. How do I secure my refund of £1109.47 which was promised.
14/10/24 Today I have looked at Website and name altered to Online Stores Uk Ltd and contact phone altered. This company was dissolved at Companies house in Oct 2018 so does not exist. Website should be taken down immediately as it is a scam

I am told by email after trying to get a refund for damaged goods and that after several weeks that this company has gone into liquidation and they have sent me a claim form. I would have expected the form to be from the company managing the liquidation, plus it looks like the website is still available to order goods.

This review is a last attempt to get someone from BBK Direct to respond to my enquiries about a delivery date. Their website advises a delivery date will be provided within 24 hours of placing the order. I placed my order 8 days ago and still have received nothing! I have sent two webchats, two emails and tried calling several times over the last two days but the phone line has an automated message saying it will be down for a 'few hours' for maintenance. I am starting to get very worried that nearly £700 has been taken for an order that is not being acknowledged or will be delivered. I hope someone from BBK gets in touch with me and I will be happy to update this review depending on how the rest of my experience goes.
BBK my order reference is ILEQFVELW if you want to follow this up!

Excellent service from start to finish. Happy with my compact laminate and splashbacks!

the delivery man went above and beyond in helping us
carrying the heavy boards very helpful made a huge difference

When ordering I looked at reviews here and thought that those who had ordered Minerva worktops seemed to have good service (whilst other's didn't). So I thought I would be ok. I knew the worktops took several weeks to be delivered and chased a couple of times to make sure this timeline was still correct. Then the week they were due to be delivered I received an email saying that the company they use to purchase the worktops had gone into liquidation. I asked for a refund and was asked to wait a certain number of days for this to be processed. Still no refund.

Looking here I can see that others are having a similar situation - and I am really concerned that this company wont refund the cost.

For reference, for anyone reading this who is after Minerva worktops - Selco Builder's Merchants can get these to you in 10 working days. And matched the quote from here. Their customer service has been excellent. Unlike BBK.

Please avoid this company.

I purchased 3 worktops but changed my mind and cancelled within 48 hrs they accepted and said they would refund my payment but after nearly a month and several deadlines missed I complained to PayPal I then received an email from them saying that as Paypal were involved I would be getting refunded from them

Looking at the positive reviews here I thought it was a competent company. I ordered a worktop in July, after 7 weeks of waiting we got a message from Kristen (the owner) it turned out that they could not deliver the worktop. We asked for a refund
because we wanted to buy the countertop locally. For exactly 2 months I asked Kristen for a refund, every week I was cheated that the money would come this week. looking at the negative reviews Kristen cheats her customers in exactly the same way. Fortunately I paid for the countertop through PayPal and thanks to them I got my money back. PayPal informed me that Kristen refunded the money and a moment later she canceled the refund so that she could then send me a screen shot that she is not guilty of anything and does not know why we did not get a refund. I do not recommend and please check all reviews before buying

Very helpful. Sorted out delivery for required date. All arrived when expected