BBQ Barn - Sidcup Avis 129

Excellent as always

The delivery driver was a force of nature and went well beyond by gettig my 200lb BBQ to my door. Well done.

I was impressed with the product that we bought from BBQ Barn and the prompt service and reply that a got from Paul, however, The guy in the warehouse from where we collected it from was the most miserable and
unapproachable warehouseman that I have ever encountered in my life, and I've met many. So that's why it's only 4 stars.

Product as described and at fantastic price due to winter discount. Would have liked a tracking link for delivery however quick phone call alleviated any concern. Definitely use BBQ Barn again!!

Amazing customer care and product knowledge.

I purchased a Grill Dome Infinity X2 in May 2024. I have had lots of use out of it since then and have generally found it to be excellent and a solid performing BBQ. This summer there were a couple of issues with it which I reported. John & Paul were so helpful and went above and beyond to sort it out advising that Grill Dome have an excellent warranty and that the issues although very rare were covered. They kept me updated and sorted it quickly and efficiently without any issues. I buy all my supplies from the shop in Sidcup and will continue to do so.

The service was excellent
I’m happy with everything

Well packaged and super fast delivery

If you want a BBQ, this is the place!
Professional, knowledgeable and a great range properly priced. The team are enthusiastic and a pleasure to buy from.
We left having bought a BBQ I never dreamt of owning, so let summer begin!! TY Peter

A great shop a very knowledgeable staff. No over-sell. Just the information I needed to make the right decision. I can highly recommend.

Experience was great. The sidcup shop is well equipped and you can park behind the shop for collection. I made an online order for an ex-display item and the item was in very good condition and Paul has been super helpful in waiting for me to collect. Highly recommended. Thanks

Wanted a kamado Joe 3 for a long time. Done lots of research but still wasn't sure. Luckily I'm only an hours drive from the Sidcup shop so went down to look at one.

Was blown away by the workers there and their knowledge and patience as i asked them a tonne of questions.

After leaving the shop I decided I wanted to purchase directly from them as its nice to know where your buying from and to have the direct contact for future purchases etc.

Hit the purchase button had an email confirmation and less than a week later had the delivery.

Even the delivery driver was great. Really friendly and give me some tips on setting it up.

5 stars all rounds.

Thanks BBQ barn, feel like we will be on first name terms especially with all the rubs and sauces you do.

Amazing service as always very knowledgeable and provided excellent advice to what would suit me best and rapid delivery

Knowledgable staff . Simple to use online ordering. Prompt delivery

Having done a bit of shopping around we found that BBQ Barn offering a Sahara x13 Stainless Steel Patio heater at a good price. I had a few queries which were answered promptly by Paul, as a result we purchased the heater yesterday morning and it has already arrived.
Good communication from both Paul at BBQ Barn and updates from their courier APC.
Although we haven't yet used the heater, having had a Sahara Patio Heater before, I have no doubt that it will also be good.
Would recommend, hence the 5 stars.

I am writing to express my deep dissatisfaction with the Kamado GRILLDOME BBQ I purchased for over £1000. Despite initially receiving a replacement in November 2023 due to severe issues, I have encountered the same problem again with the new unit, which is only 7 months old.

On June 26th, 2023, during my wife’s birthday celebration, the BBQ malfunctioned: the top part came apart, the spring disconnected, and the frame slipped off, leading to both functional and cosmetic damages. This ruined our celebration and caused significant inconvenience. Despite contacting customer service and having two representatives inspect and attempt to fix the BBQ, the seal remained compromised, causing smoke to escape and affecting temperature control.

When the replacement BBQ exhibited the same malfunction last weekend during another celebration, I was appalled. The BBQ has only been used three times since the replacement, clearly indicating a persistent defect. To make matters worse, when I reached out for a resolution, the store owner refused to help, citing the two-year mark from the original purchase, and instead offered a mere 50% voucher. They even shouted over the phone, accusing me of misuse, which is utterly unacceptable.

Given these repeated issues and poor customer service, I am seeking a full refund. A replacement has already proven ineffective, and a refund is the only satisfactory resolution. I hope the company takes this complaint seriously and addresses it promptly.

I would not recommend purchasing from this store based on my experience.

Put in an order, subsequently realised I needed something else that would have cost me separate postage. Emailed and asked if u could join the orders together and it was no problem for them to sort. Great communications and quality service and product. Thank you

Great service and on-time delivery.

Great and efficient delivery.