B Couture London Middle East Avis 3

B COUTURE LONDON ME
+971 4 4518059 - Very unprofessional Filipina, who claims to be a manager and refuses to give her name for reference.

I have contacted your number on your website multiple times, only to get through to a filipina who claims to be a manager, and i get the same answer all the time, "I will pass your request to a different department" When i asked for her name she refused to give me her name, what kind of customer service agent refuse to give their name, even by saying PLEASE could i have your name for reference, Wallahi she literally put the phone to the side ignored my request and went on working as if i did not exist, all i heard was typing on a keyboard, i honestly thought IS THIS AGENT SERIOUSLY just putting me on the side ,You must be kidding me.

and that is how they deal with customers

WOW IM SHOCKED!!!

I have an order , and one of the items did not arrive in the package,

is it GONE LOST, will i EVER get it?
do i get a refund?
What is the next step?
This IS THE WORST SERVICE EVER!!!

Material good quality, true to size and heavy.

Worst experience ever, I requested a return for wrong size and bad quality items and replied that no return for discounted items and offered gift voucher and never sent courier to collect the items to give the voucher and they are not answering the phone number listed all voice message!!!!