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Lisez les avis des autres

Noté 3 sur 5 étoiles

Company pretending to be in the UK, then presenting a 4-8 week delivery time after purchase. EDIT. Thanks for the response. There was still no notification of delivery times, I had to search your... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

If you are looking for equipment for your own gym, I really recommend it! E-mail and telephone contact at the highest level. The turnaround time is much slower compared to other stores but they will c... Voir plus

Noté 5 sur 5 étoiles

Excellent customer service. I made an order online and received the confirmation email stating the goods would be with me within a certain timeframe. I explained that unfortunately it was slight... Voir plus

Noté 1 sur 5 étoiles

I have not received my goods and they’ve told me I won’t be receiving them until the end of May beginning of June due to the delay from the conflict in Ukraine. If they had said that I wouldn’t have p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Salle de gym
  2. Service de fitness et nutrition

Écrit par l'entreprise

Over 50 years in the sports and fitness arena, The Beast Factory is notorious worldwide for its professional quality products. Our Globetrotters scour the planet looking for quality products that are then delivered to your door.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

22 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

Misleading

Company pretending to be in the UK, then presenting a 4-8 week delivery time after purchase.

EDIT. Thanks for the response.
There was still no notification of delivery times, I had to search your site and look online for an idea of how long it would take.

19 août 2024
Logo de Beast Factory

Réponse : Beast Factory

Hi Li, We are in the UK - please check companies house. Some of are items are out of stock which means we will have to order from OUTSIDE the UK. Sorry if you got confused.

Noté 3 sur 5 étoiles

Doesn’t reply to emails, long delivery time - eventually did get the bag

OLD: Ordered an RDX boxing bag, it said nothing about the delivery time on the order screen, after I had purchased my order they said the delivery time would be 3 weeks, they have recently texted me saying that the product I ordered has been discontinued, and offered another boxing bag as a substitute in black or pink, I emailed them saying I would like the black substitute, but haven’t received any confirmation regarding my order, rubbish company, terrible service

also look at all the 1 star reviews, they are verified while the 5 star reviews are not, they are fake.

UPDATE: I eventually received a reply, and they sent the bag, but they sent a pink one instead of the black one I asked for, (it was mostly down to Rdx fault because they ordered it straight from the supplier and they did ask for black) after receiving the wrong bag they offered to return it for a black one, but gave me a 50% refund instead.

30 avril 2023
Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service. I made an order online and received the confirmation email stating the goods would be with me within a certain timeframe.
I explained that unfortunately it was slightly too long as I was leaving the country for work and needed them sooner.
The order was cancelled immediately for me with a very polite confirmatory email.
Great products on site which I shall take advantage of on my return.

Thank you

5 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service and customer care

Fantastic service and customer care. The Head Guard HGR-T2 I bought is a high quality product and I’m very satisfied. A very reasonable prices, add additional plus for possibility to pay by Klarna.

27 août 2022
Avis spontané
Noté 5 sur 5 étoiles

Super

A reliable store, willing to help - with competent staff and high-class sports equipment. I have been doing various shopping there for a year and I have not yet been disappointed, despite a number of difficulties caused by the pandemic. The staff always contacts and calls back - in the case of busy calls, they carefully look at the problem and offer fully personalized and the best solutions. A shop where you feel the full commitment of the crew to the process of helping the customer. After a year of contacts with the company - I sincerely recommend it.

25 août 2022
Avis spontané
Noté 5 sur 5 étoiles

We ordered our equipment which was…

We ordered our equipment which was delivered on time by the friendly team at Beast Factory,I just want to say a thanks guys.Highly recommended 👍

25 août 2022
Avis spontané
Logo de Beast Factory

Réponse : Beast Factory

Thank you very much for your trust and kind words.

Noté 4 sur 5 étoiles

Great Small business!

Great small business, nice to get prompt replies for my questions rather than waiting days for a “you are in the queue” type email from a large corporate company! Super easy to order and arrived on time and as planned. I wouldn’t hesitate to use them again in the future! Thank you 😊

3 août 2022
Avis spontané
Logo de Beast Factory

Réponse : Beast Factory

Thanks again for your patience and understanding !

Noté 5 sur 5 étoiles

Had a very good experience with the…

Had a very good experience with the beast factory , all the gym equipment was excellent quality and came on time.

3 août 2022
Avis spontané
Logo de Beast Factory

Réponse : Beast Factory

Hey, Peter!

Great to hear, we are so glad we were able to guide you through the process of finding the best fit for you, to start you on your immense journey.
You got this - please send us pics of your transformation.

https://www.beastfactory.co.uk/products/multi-functional-smith-machine-6

Best wishes!

Noté 5 sur 5 étoiles

Recently ordered from these guys after…

Recently ordered from these guys after seeing a Facebook ad which always leaves a little doubt in the back of your mind. As I am extremely impatient after a week I contacted their customer service who were beyond helpful and answered all of my, I’m sure annoying questions. days later my order arrived delivered by the beast factory team themselves who were again beyond helpful actually carrying the items into my gym with a smile on their faces! The products are all top notch and at a fraction of the price I could find elsewhere online. Will deffo be going back.

24 août 2022
Avis spontané
Logo de Beast Factory

Réponse : Beast Factory

Thank you for the positive feedback!

Noté 5 sur 5 étoiles

If you are looking for equipment for…

If you are looking for equipment for your own gym, I really recommend it! E-mail and telephone contact at the highest level. The turnaround time is much slower compared to other stores but they will customaze order for you. So you can chose colour, material, frame… I have had the pleasure to order from. I recommend highly!

10 août 2022
Avis spontané
Noté 1 sur 5 étoiles

It took 4 months for this company to…

It took 4 months for this company to deliver my purchases. When it did arrive items we're missing so I had to continue to wait. I would never have bought from them initially if knew I had to wait so long. I will not be buying from this company again. I do not recommend.

20 juillet 2022
Logo de Beast Factory

Réponse : Beast Factory

Thanks so much for taking the time to send us your feedback.

We are so sorry to hear that your experience did not meet these standards on this occasion. However we have a feeeling that its unfair opinion as we been doing our best to comensate your long waiting time..
Due to delay caused by Ukrain War we offered you as an compensation a pair of dumbbells completely free of charge and we also paid for shipping them.
We have been keep informing you about whole process and we explain you why is taking so long.
We also apologised for missing a pair of dumbbells and we send them without charging you for delivery

If you have any further comments or questions, please reach out.

Again, thanks so much for the review!​

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