Niestety mam bardzo negatywne doświadczenie z obsługą klienta w Państwa sklepie. Chciałam dokupić kabel do szczoteczki sonicznej, a od ponad tygodnia nie mogę doprosić się zwrotu pieniędzy za błędnie... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jestem bardzo zadowolona z urządzenia, świetnie masuje twarz, rzeczywiście czuć pracę tzn. ciepło przy opcji RF, prądy ale takie bezpieczne do używania w domu przy opcji EMS. Zgodnie z zaleceniami sto... Voir plus
I own a few Beautifly products and enjoying using all of them. My favourite ones are BGlossy Pro, BHydraclear and BScrub Pro. I suffer with acne prone and olily in T-Zone skin. All 3 helped in reduc... Voir plus
Kupiłam urządzenie do mezoterapi bezigłowej i jest to moj must have w pielęgnacji. Mam juz 55 lat i moja skóra nie wygląda idealnie. Dzięki urządzeniu pozbyłam się dużej ilości zmarszczek. Szczerze, s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Beautifly - It’s your time for beauty!
Coordonnées de contact
590 Kingston Road, SW20 8DN, London, Pologne
- office@beautifly.co.uk
- beautifly.co.uk
3,3
Moyen
54 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
ABSOLUTELY DO NOT BUY
ABSOLUTELY DO NOT BUY! I recently ordered the Beautifly under eye high frequency massager. After using it twice my under eye area developed severe swelling and irritation on both sides. It took a full 10 days to return to normal. I then tried the device again after letting some time pass to the same effect of severe swelling. I now have permanent damage under both eyes. Upon contacting the company the customer service was incredibly rude and did not accept any responsibility, instead telling me such a reaction could be because of a lack of sleep me or might be due to other skincare products (i use the same products for years without any negative effect).
They even refused to issue a simple refund of the purchase price. I will now be taking legal action. I am not convinced their products have the necessary qualifications for safety.
25 avril 2024
Avis spontané
I recommend Beautifly a lot
I recommend Beautifly a lot. I’ve been buying their products for 2 or 3 years and I was never disappointed
27 mai 2024
Avoid!!!
I recently made the mistake of purchasing a beauty product from Beautifly and my experience has been nothing short of a nightmare. I spent over £600 on an item that I expected to receive promptly with express delivery. However, the package ended up arriving a whopping two weeks late.
To make matters worse, the appalling customer service I received from Beautifly only added to my dissatisfaction. When the package finally arrived, I was shocked to discover that I had to pay an additional £123 for duty tax. This unexpected cost caught me completely off guard, as I was under the impression that the company was based in the UK. They refund me those money.
Needless to say, this entire experience has left me feeling incredibly disappointed and taken advantage of. I would strongly advise against purchasing anything from them as their lack of transparency, poor customer service, and exorbitant hidden fees have completely soured my opinion of them. Save yourself the trouble and shop elsewhere for your beauty needs.
15 mai 2024
Avis spontané
they need to be banned from the UK market
the worst company ever, they should be banned from the UK, they have a UK website but are placed in Poland, they promise delivery in 1-2 days yest weeks later I still don't have the items, and to top it I have now to pay custom fees of £50 that I was not told about in order to receive the items. THIS IS ABSOLUTLY RIDICOULOUS AND SHOULD NOT HAPPEN IN THIS DAY AND AGE, COMPLETE SCAM
22 mai 2024
Avis spontané
Don't trust these people I paid for…
Don't trust these people I paid for product £169, the courier wanted another £47.69 face massager. Wanted my money back they said already left us. Fake site con artist doesn't trust a word Don't buy anything, name shame them
8 mai 2024
Avis spontané
the shipping time is ridiculous!
the shipping time is ridiculous!! I have now received confirmation that delivery has been rescheduled for 10th May meaning i will have waited two weeks for the order! The company advertise next day delivery on their website! Apparently this situation has been going on for a long time! They should not advertise quick delivery when they know they cannot fulfill their orders!
26 avril 2024
Witam ślicznie.Chcecie recenzję gdy…
Witam ślicznie.Chcecie recenzję gdy jeszcze do mnie paczka nie dotarła. Pisałam do Was ,ale niestety nikt do tej pory mi nie odpisał.
Zamówienie składałam 26 kwietnia a paczki nie ma .
26 avril 2024
Where is my order?!
Having read the previous reviews I now understand why I am receiving such an awful experience as well. Placed an order on 13th April and am still waiting for it to arrive. That is bad enough but receiving no response to my follow up enquiries is frankly unacceptable. I now fear that the earlier suggestions of being a scam organisation are in fact true. If not, then they really need to get their act together on taking customer service seriously as it has been shocking so far ... where is my order?!
1 mai 2024
Avis spontané
Beautifly products
I own a few Beautifly products and enjoying using all of them. My favourite ones are BGlossy Pro, BHydraclear and BScrub Pro. I suffer with acne prone and olily in T-Zone skin. All 3 helped in reducion of oil and sebum, some cystic spots and sebaceous filaments. I use them on regular basis and they are a part of my skincare routine.
I have a good experience with the Company and deliveries, and highly recommend these to others who want to add that extra care for their skin.
24 avril 2024
Still no product!
16 mars 2024
Not happy customer
I am not happy with at all. I ordered two items and only one arrived but charged me full amount. No information why item is not send. I have to send emails and request the respond. The first response was that they will deliver missing item and never arrive. After chasing them out I found out the other item is out of stock. I still didn't not receive my money back. I do not recommend this company
25 février 2024
Scam site. Avoid. Avoid. Avoid.
Way into this Trustpilot review process now, these cheats send a flowery response to try to indicate on Trustpilot that they are not scammers. They asked for a video of the footbath not working, we fannied about sending it, they asked, again in their flowery ( same in all replies) sing-song language for us to send them our order details - like they would not have an order detail not linked to our email - which again, we fannied about sending to them. It is a waste of time. No refund, dangerous illegal u/s product supplied, scammers sweet response and scammers five star rating to themselves. Beautifly will fly off with your money and you will be nibbling on your own liver when you realise you’ve been scammed. Don’t put yourself through it.
29 février 2024
Avis spontané
Réponse de Beautifly
Please note that this is the third negative review on our profile from the same username, and all of them are unverified. Instead of reaching out to us directly—if a real purchase was even made—the customer is using the review section as a personal chat platform. This creates the false impression that there are many negative reviews.
Really disappointed
Really disappointed. I purchased a radio frequency product 4 days ago and paid for express delivery. It hasn't arrived. Beautifly have sent me an email to review the product, yet I haven't received it. I also emailed them yesterday regarding my missing item and nobody has responded. Poor customer service. I hope this website isn't a scam. Hopefully I will hear back today or receive my item then I can review it properly. Based on customer service I rate 1 star
25 février 2024
So disappointed
So disappointed. Received only partial order. Contacted customer service,texted email. Still no response within 2 weeks.
16 février 2024
Avis spontané
Réponse de Beautifly
Dear Oksana,
We are truly sorry to hear about your disappointment and the inconvenience you've experienced with your order. We understand how frustrating it must be to not receive a complete order and then face delays in communication.
Please note that we received your email late on Friday afternoon, at a time when our Customer Service team had already finished work for the week. We made it a priority to respond to your email first thing on Monday.
We are committed to resolving this matter to your satisfaction and would like to ensure that the remainder of your order is promptly addressed. Could you please check your email spam folder or any other filters that might have prevented our response from reaching your main inbox? Additionally, we kindly ask you to reach out to us again, either by email, so we can expedite the resolution of your issue.
Your satisfaction is very important to us, and we appreciate your patience and understanding as we work to rectify this situation.
Warm regards,
Beautifly Team
Funny how the few positive reviews come…
Funny how the few positive reviews come from people outside the UK. I suspect that these posts are the product of the scammers themselves, further evidence of dishonesty.
21 février 2024
Avis spontané
Réponse de Beautifly
Dear Michael,
Thank you for sharing your thoughts. We understand your concerns, but we'd like to assure you that our positive reviews come from genuine customers across various countries where we operate.
As a premium brand, we have customers from different parts of Europe, and their feedback is valuable to us. We operate on multiple platforms, including our official websites: beautifly.eu, beautifly.fr, beautifly.de, beautifly.it, and beautifly.co.uk. Additionally, you can find our products in major retail chains like Media Markt and Notino, as well as on platforms like Amazon.
We take pride in delivering high-quality products and excellent customer service, and we value the trust of our customers. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you and ensure your satisfaction.
Thank you for considering Beautifly.
Best regards,
Beautifly Team
Réponse de Beautifly
Please note that all negative reviews contain almost identical wording, claiming that Beautifly is a "scam," and these reviews are marked as unverified, meaning they are not linked to any actual purchase.
We are a well-established brand operating across Europe, selling not only online but also through major retail chains — something that can be easily verified. Therefore, any accusations of being a scam are completely unfounded.
We choose not to respond to reviews that appear to be an attempt at manipulation.
it's was good 😊 but recently i…
it's was good 😊 but recently i encounter a problem with the machine it started to make weird noises while operating
4 février 2024
Réponse de Beautifly
Dear Umair,
Thank you for your feedback, and we're glad to hear that you initially had a good experience with the machine.
We're sorry to hear about the recent issue you've encountered with the machine making weird noises while operating.
Have you contacted us privately regarding this matter? Our customer service team is here to assist you, and we'd like to ensure that this issue is resolved to your satisfaction. Our warranty covers such issues, and we're more than willing to inspect the device and provide a replacement if necessary.
We understand that electronic devices can sometimes encounter technical issues, and we apologize for any inconvenience this may have caused you. Please feel free to reach out to our customer service department, and we'll do our best to assist you.
Thank you for bringing this matter to our attention.
Best regards,
Beautifly Team
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