I’ve been ordering skincare from Beauty and Seoul for years and I’ve never had a single issue. As always, useful notifications about shipping and my most recent order arrived promptly. Things are pack... Voir plus
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Lisez les avis des autres
Beauty and Seoul is my favourite online shop. Being able to get Korean skincare all in one place is a lifesaver. They have always provided amazing customer service over the years. They’re so generous... Voir plus
Quick delivery safely packaged with some lovely tester goodies that just gone out / about to go out of date one of which (a foaming cleanser) will be definitely considered when looking to replenish. N... Voir plus
Been shopping with them for years and deliveries are always prompt. This time Royal Mail messed up and my parcel got lost, but the customer service team at Beauty & Seoul replied kindly and sent me a... Voir plus
À propos de l'entreprise
- Magasin de cosmétiques
- aussi dans
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Industrie cosmétique
- Magasin de produits de beauté
Informations provenant de diverses sources externes
Free Delivery on orders over £40 | Shipping to Europe | Maree curates the best skincare and cosmetics products from her native South Korea | Shop now!
Coordonnées de contact
4,9
Excellent
727 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
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Excellent service.
6 août 2024
Nice products,easy process,free samples…
Nice products,easy process,free samples and quick delivery.
Very satisfied.
30 juillet 2024
Have been a long term customer of…
Have been a long term customer of beauty & seoul and am always happy to recommend to my friends and family. Great range of products for different skin types, fast delivery & always give a bunch of samples!
23 juillet 2024
I never received my order or a refund
I never received my order or a refund. The customer service is useless. I’ve sent more than 10 emails and every time they have a different excuse to justify themselves. It’s been more than one month and I haven’t received the package or a refund. Not serious company, stay away and save your money!
23 juin 2024
Réponse de Beauty & Seoul
Hi Angela, as shared on email, Italian customs have the package and you need to pay customs tax in order to have this released to you. This is explained in our delivery page on our website; https://beautyandseoul.co.uk/pages/delivery
Since Brexit, orders may be subject to more lengthy clearance times for EU customers and also may incur a tax to be released to you, such as has occurred in this case.
We cannot refund you until all items are returned to us as this is our policy; so unfortunately, if you are unwilling to pay the customs tax then we will need to wait for Italian customs to return the package to the sender (us) and we will refund you at that time.
Réponse de Beauty & Seoul
Thanks so much for the feedback Jane. We are happy that you are happy! x
Quick delivery and came beautifully…
Quick delivery and came beautifully presented! Love the products :)
20 juillet 2024
Réponse de Beauty & Seoul
Thanks so much for the kind words x
Pyunkang Yul cream is absolutely…
Pyunkang Yul cream is absolutely amazing!! Best moisturiser I have ever tried. Arrived quickly, very happy with it, thank you.
27 juin 2024
Réponse de Beauty & Seoul
Pyunkang Yul is one of our oldest and dearest suppliest. Their products are so simple yet effective and highly affordable. I'm glad you share the love for it! Thanks so much for the kind words Laura x
Terrible communication
I have not received the order despite post office tracking saying it has been delivered. I have contacted beauty and Seoul on three separate occasions now and have had no response
23 mars 2024
Réponse de Beauty & Seoul
Hi Lauren, I have contacted our dispatch team and it looks like we have rectified the issue you had. I apologise for the delay in sorting this, sometimes Royal Mail can misplace items in the post. It appears from the last email you sent us that you are happy. Please let us know if everything is sorted.
Réponse de Beauty & Seoul
Thanks Henry! :)
Always a good experience
Everything was delivered quickly and packaged well. I always use this site when I need to top up a few products on short notice.
23 juin 2024
Réponse de Beauty & Seoul
Thanks for your continued support Alkez, we really appreciate it x
Good selection of products and…
Good selection of products and competitive pricing and free samples. Highly recommended!
22 juin 2024
Réponse de Beauty & Seoul
Thanks for recommending us Helen :) x
The best
The best ! The best ! They always care to deliver quickly. Free samples and cute cards
6 juin 2024
Réponse de Beauty & Seoul
No... YOU'RE the best Anna! Thanks so much for the kind words :) x
A Really Great Site
Orders are always packed and shipped so quickly, i love how effectively packed eveything is and you’re always so generous with the samples as well.
2 juin 2024
Réponse de Beauty & Seoul
We love samples (and we love sharing them!). Thanks so much for your order and your positive review Dean :)
Réponse de Beauty & Seoul
Thanks so much for the kind words Lukasz :)
Non existent customer service
If you are ordering, make sure you are ordering the right item. I accidentally ordered the same item twice and was trying to cancel one of them but I have had no answers. I have tried their facebook messenger, instagram and email but no one answered. So yeah... right product but non existent customer service. It was not like i am cancelling all of my orders, i was just trying to cancel one because it was a repeated order i made by mistake. And i even messaged them within 2 hours of realising i had ordered the item twice
24 mai 2024
Réponse de Beauty & Seoul
Hi Natalie, can you please email us at info@beautyandseoul.co.uk as we don’t have any record of an email from *****aly@gmail.com (the email used to place the order) in our email accounts. We have also checked all of our socials with no message so we are a little confused about this to be honest!
After using it for two days
After using it for two days, I’m already seeing noticeable changes. My skin looks glowing.
18 mai 2024
Réponse de Beauty & Seoul
Thanks for the kind words, it makes us so happy to hear the impact the products we sell are having on our wonderful customers. Long live the glow! x
The best company I've ever shop beauty…
The best company I've ever shop beauty products. Always great service and quick delivery. Thank you Beauty &Seoul.
21 mai 2024
Avis spontané
Réponse de Beauty & Seoul
Aw, thanks so much for the lovely words, we really appreciate it
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