Double pack American Crew Deep…
Double pack American Crew Deep Moisturising Shampoo &Conditioner. Ordered 15/01/26 received 19/01/26 but wrong Shampoo Daily Cleansing Shampoo arrived. Sent email immediately explaining. On 20/01/26 they asked for images of shampoo and said would resolve ASAP I returned with rtn label sent. On 24/01/26 I wrote again saying 5 days in and still no replacement. 25/01/26 They sent asking for return tracking number and for me to confirm reason for return. I again explained. 27/01/26 I asked for confirmation of returned shampoo. And where was the replacement. 27/01/26 they advised product received but to customer Service Point and not there warehouse. But they sent the return label. On the 3/02/26 There replacement arrived and guess what they returned the Same wrong Shampoo Daily Cleaning Shampoo and not The Daily moisturising Shampoo as originally ordered. Looked on there web site and correct Shampoo out of stock. So options were start all over again or just suck it up and forget it and order from a better retailer. Chose that option. Reason for 1 STAR review.