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À propos de l'entreprise
Écrit par l'entreprise
Founded in 2004 by the Elm family, Be Cool Refrigeration & Air-conditioning has grown into a close-knit, London-based team that specialises in keeping local businesses comfortable. We listen first, offer clear, honest advice, and stick to upfront prices so clients never face clock-ticking surprises. Our engineers are on call day and night, and with well-stocked vans and lots of experience we usually sort a breakdown on the first visit. From restaurants to office blocks and high-street shops, we look after each site as if it were our own, keeping spaces cool, compliant and energy-efficient around the clock.
Coordonnées de contact
35-37 Ludgate Hill, EC4M 7JN, London, Royaume-Uni
- 02034881889
- info@becoolrefrigeration.co.uk
- becoolrefrigeration.co.uk
3,9
Bien
7 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
GREAT SERVICES
TOP ENGINEERS? FOLLOW UP IS GREAT AND TECHNICIAN ARE VERY MULTI-TASK
THANKS FOR ALL
2 mars 2026
Great service from team at Be Cool
Great service from team at Be Cool! Very supportive and professional, never felt pushy. Took time to explain all options for us to selected best install option for our place. Fairly priced and above all work done to high standard. Very pleased!
22 février 2026
Avis spontané
Réponse : Be Cool Refrigeration
Thank you for the kind words, we really appreciate you taking the time to share this. Glad the team helped you find the right setup without any pressure. Happy to hear you’re pleased with the installation and service. Always here if you need anything in future.
Much Recommended
Services were amazing by the team they made sure to properly install AC at my home.
2 février 2026
Réponse : Be Cool Refrigeration
Thank you for the lovely feedback. Glad the team took good care of the installation and got everything set up properly for your home. We appreciate your support.
Be Cool refused to refund us for a…
Be Cool refused to refund us for a faulty component. DO NOT USE THEM OR TRUST THEM.
Terrible customer service.
We lost thousands of pounds
15 décembre 2025
Avis spontané
I strongly advise caution when dealing…
I strongly advise caution when dealing with this company.
We contacted them to report a fault with our fridge and paid a £180 call-out fee. The engineer identified an issue with the fan and charged us an additional £390 for a follow-up visit and repair.
However, during the second visit, he then reported a new issue with the condenser. As a result, a new fan was installed in a fridge that still doesn’t work, leaving us £570 out of pocket and with no resolution.
I would like to believe the initial diagnosis was simply incorrect, but this experience has led me to question the company’s transparency and approach to customer service.
Despite several email exchanges, it became clear they were unwilling to take responsibility or make any genuine effort to resolve the issue.
Unfortunately, based on my experience, I cannot recommend their services.
10 juin 2025
Avis spontané
Réponse : Be Cool Refrigeration
Thank you for your feedback, though we are naturally disappointed to read your comments.
For transparency, we’d like to clarify the facts:
You contacted us regarding a fridge fault. Our engineer attended under our standard call-out fee of £150 + VAT, diagnosed a faulty fan, and also advised of a likely compressor issue due to excessive noise and poor maintenance. This was explained on-site to your staff, documented in the job report, and signed on the day. The same note was also included on the final invoice.
We then issued a written quotation for the fan replacement at £325 + VAT, which again clearly stated the risk of compressor failure. You approved the quotation and instructed us to proceed.
At the second visit, we replaced the fan as agreed. Unfortunately, the compressor failed at that stage an outcome we had already highlighted in writing. This was again documented and signed for onsite.
All works were carried out exactly as quoted and approved. We also extended a goodwill discount offer that covers our cost only, which was not accepted.
It’s also worth noting that we have successfully completed four previous jobs for you, all without issue. We are therefore especially disappointed that this review does not reflect the longstanding and professional service relationship we’ve built.
We remain available should you wish to discuss this further.
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