BedsDivans Avis 

Brought a 4 ft 6 crushed pink velvet divan with 2 drawers for my daughters bedroom. Great price great bed mattress is comfy. She's made up. Will use again when our bed needs an upgrade

Fantastic service from Bedsdivans, excellent communication throughout, very pleased with the bed would highly recommend ( delivery guy very helpful too ) Thank you so much ☺️

Bought a double bed, 2 drawers, velvet headboard (no mattress) and over the moon with it! Easy to assemble and looks fab! Brilliant and very reasonably priced. Will definitely buy from this company again!

Great service, really helpful. Solve problems, which I managed to cause very grateful to them

I purchased a bed on 19th April via the companies Ebay selling page. The order was for a bed with foot end drawers and a mattress.

Received an update via Ebay messages over the course of the weekedn to say the company had despatched the bed however there was no tracking information therefore I contacted the company and was told they would confirm shipping once they had a date.

Received a message again via Ebay messages on 22nd April saying that I would receive my order between 1pm and 3pm that day. Slightly inconvenienced as the seller had only said the day previously that deliveries take up to five days. I managed to ensure that there would be someone home to receive the delivery between those times given.

On the 23rd April I received a call from a delivery driver at 11am saying that he would be at my address within 20 minutes with the bed. Some hours before the original time frame I was given. Once the driver came it became apparent that the bed was incomplete and missing the vital part, the mattress. Delivery was refused on that basis having been told by the driver the mattress hadn't been ordered and then later that it would come the next day. He was shown the order on ebay which clearly showed what I had paid for. However he insisted that the order was being left regardless. It then became a ridiculous scenario of "I'll leave it anyway". In the end after much ado I managed to speak to a member of the logistics team. Who proceeded to laugh as she found the "situation funny". End result was this member of staff telling the delivery driver to take the bed back and that I would be issued a refund accordingly. Nearly 4 hours pass and still no reply to any messages or a refund issued so I spoke to eBay who opened a case on my behalf. The company did not acknowledge the open eBay case.
I have doorbell footage, security camera footage, video recordings on my phone and a recording of the conversation with the member of staff (who I have details of) I'm more than willing to put these in the public domain to show how abismal this company are from the delivery team, the logistics team and indeed the team who deal with their eBay sales.

Luckily a local company were able to deliver a higher quality bed later today, complete with mattress. They held the goods and constantly refused to adhere to selling acts and consumer rights laws and refund me.

My recommendation to others would be to avoid this company both online and via eBay unless you're expecting to pay for a horrendous experience.

Update 2 days later. After repeated messages to the seller via the Ebay case that was open and them not responding I found two numbers online for the company and called them. I was pressurised into closing my case by managers from this company who repeatedly said that they cannot refund me due to a case being open via Ebay.

I felt pressurised and intimidated by this company who repeatedly lied to me. Their tracking showed that I had signed for this delivery despite there being clear video evidence to prove that this was not the case. I also have a telephone recording with the manager who admitted that the bed was returned to them. I subsequently reported them to the police and trading standards due to the harassment and refusal to refund me.

Edit- 26/04/24 Seller still hadn't responded to the open Ebay case however they have found themselves able to call me from a private number to discuss what happened the previous day where I was intimidated, bullied and harassed by a manager from this company. The outcome that they have said is that eBay will close the case and find in my favour. I was also asked to complete feedback for them "so that they can learn from this". All calls are recorded so I will be requesting a copy of that call under GDPR legislation

Edit-- I have been refunded however this was after being told by a manager at the company that he wouldn't issue a refund and when told that we would go through the courts we're then told "do it, 99% of the time we win anyway". This call was recorded and whilst on the phone to him we were also on the phone to Ebay who also heard this and was shocked.

Truly abismal customer service. The company could of rectified this whole matter within hours of the original delivery of the bed instead of escalating to the point where they contacted Ebay to say I had signed for the bed when footage of my home clearly show him signing the delivery note himself.

I have since received my money back and the company keep reporting my reviews online as being factually incorrect. Each time I provide proof to show what I am saying to be fact. They have also privately emailed me to say that they have had my reviews taken down.

I'm genuinely appalled at the behaviour of this company.

My purchased arrived on time, however I had ordered the wrong size (my mistake) The company replied immediately to my email, sorted the right size of bed base for me, delivered the new bed base, took the first bed base back and refunded my money all within days. I was very impressed and l really like the bed

Great bed and great price. Delivery was quick and communication clear as to when it would arrive

Well the bed came on time and it seem very decent

Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also the courier was a really friendly guy who helped us manoeuvre the boxes into our small bedroom. Thanks

Fantastic seller. Great communication. Beautiful bed and really comfy mattress at a great price. Quick delivery. Couldn't ask for more.

Second time ordering double bed from here.
Good quality, competitively priced and quick delivery.
Would recommend!

Amazing customer service
including quick responses, fast delivery, great product, great price - couldn't be happier!

Very easy to order online, lady contacted to arrange delivery which was very quick. Delivery drivers were fantastic and kept in contact in regards to location and time. Bed itself is absolutely fantastic, no complaints what so ever. Will 100% be ordering again for my kids. Thank you so much for a great service! 10/10

Amazing value for money. Very well made. It’s just brilliant, can’t fault the process from order, delivery to using. The sturdy drawers and headboard are brilliant too - just luv my new bed base. Thankyou again - great seller. 👍👍💪💪

Great well made 4ft Divan. Mattress comfy & all at a great price

Great value bed and excellent delivery, would definitely recommend.

Excellent service, from ordering to delivery brilliant company to deal with.
For the price the base and headboard are fantastic, so smart.

Vile company, I ordered a bed on Ebay and i went a week before hearing anything about it being delivered before I asked them where it is didn't get a response a couple of days later I cancelled it then I get a message back straight away it's being dispatched then they tell me I can't cancel it, I opened a case with eBay, then I get a phone call claiming to be ebay (which I thought was at the time) I was told to close the case and I'll get my refund issued, then I didn't get anything after that, I spoke to Ebay and they siad that they couldn't help because the case was closed, then bedsdivans had the cheek to tell me they wouldn't refund me unless I left good feedback and the refund would be a gesture of goodwill lol, they would only ring to communicate so nothing was on message as proof, they knew they were in the wrong, on the phone they are abusive, controlling and very aggressive, they are only nice if you are happy with thier product from what I can see on reviews everywhere, I currently have a bank dispute out and they are fighting back, claiming its been delivered etc. This company is the worse I've ever come across, I would avoid at all cost. Beds divans stop trying to challenge my honest review by telling trustpilot it's for someone else lol, don't play dumb, you know exactly who I am I have spoke to your head office aswell as some of your discusting staff, I have got my money back through bank dispute despite you lot trying to challenge it, you didn't have a leg to stand on, good riddance

Good item and service