Be Modern Fireplaces Avis 

Purchased a bemodern gas fire emilia fire surround however when fire gets hot me of the joints opens up and closes back when cools down contacted customer services and was advised that gas engineer would need to remove fire and surround at own cost before the be modern engineer would inspect. More hassle than it’s worth do not impressed

Things got off to a bad start when we received our Devotion Pryzm Inset Electric Fire.Along with the fire we also ordered a spacer that fits behind the actual fire.When the fire came we soon realized the spacer wasn't with it.We phoned Be Modern who said they would chase it up for us and ring us back.3 hours later we had heard nothing from them so we had to ring them again.They said they were trying to contact the carriers to find out why we had not received the spacer and get back to us as soon as they knew something.Later that afternoon the spacer arrived seperately on another van but Be Modern never bothered to get back to us to tell us this would happen.
Even worse is once you unpack the fire installation is a nightmare.The fire comes fitted with a straight rectangular firebed for the flat framed model but if you ordered the Devotion model that has a curved firebed then you have to dismantle the straight firebed and put the curved one in yourself! Brackets have to be repositioned and then when you come to fixing the firebed the holes don't match up to the brackets as easy as they should....horrendous!Even the self tapping screws you have to use were ridiculously difficult to attach. In the end after 3 hours I did manage to put it all together and it does look good but there is no way it's worth the money we paid for it and the amount of work needed to install it is a joke!!

We received our fireplace from be modern everything went well but noticed a small chip on the mantlepiece so we had to return that piece but to there credit we received a replacement two weeks later good service. well done be modern. Thank you.

Had one of their wall mounted fires for a while. Overnight the glass front exploded for no reason spraying my lounge with glass. Fragments even marked my TV screen due to it flying so far. Fire had not been used for a while so was switched off on fire and at socket. Just wonder if this had happened during the day, probably been cut by flying glass and as my grandson is here all day on weekdays it doesn't bear thinking about. Bemodern say that the glass is designed to break in this manner and must have been damaged. Fire was only used for decorative feature of light never used as a fire. Glass not damaged in any way by myself. What I want to know is why Bemodern take no responsibility and why would glass exploded overnight with small and large pieces of glass flying everywhere up to 6 feet from fire.