BEAR Avis 

Great to be able to treat my daughter and son in law online was easy to buy and email to them

a very professional approach throughout

Signed up to online coffee subscription Online order. Very quick delivery.
Don’t live near a store but the coffee is great.

Great coffee, just the best. Food is fantastic and a great location to catch up with friends or to work remotely.

Good vibe from the company, great design, shopping experience.

And… the best coffee I’ve tasted.

TERRIBLE experience with this company.

1.After I ordered not one shipping update & no replies to emails for tracking.
2.got the product finally,after about a week. It did not work. Has a stupid pump thing that you have to manually try and get the water mechanism started with yourself! Even following the instructions it still did not work.
Emailed again about a return. No reply for a week ?! 4 messages sent. When I did finally get a reply it was super snotty implying asking me “are you okay?” and also the implication that I should have brought a more expensive machine & then I would have had this problem - super patronising.

Then they said they would ‘assess my return due to their terms and conditions- what a joke! It did not work.

3. I then asked for a returns label - nothing. Crickets. Again 4 messages sent. So I have now sent the thing back at my own expense. Costing over £20 postage as it’s so big amd heavy and I need a proof of tracking.

Absolutely diabolical. They call this service ?
I highly advise people not to deal with this company.

In complete contrast I’ve just left this review for the excellent nespresso citiz machine I brought from Hughes electrical : ‘Seamless ordering process from start to finish, £10 off!, product is perfect, amazing coffee, no hassle and order notifications and updates perfect. Next day delivery! Very very impressed. Buy off these guys it’s far less stress and expense !

Delivery took a little longer than expected. But otherwise all good.

Order not received

We love Bear Northwich always go when we visit family...Good service and staff are brilliant & friendly... I'd give it 5 stars only... the last visit on Monday 16.09. We had the Full breakfast & it wasn't it's usual up to scratch... there were 3 of us and all 3 Eggs were over done (usually nice and runny) and meal was not hot ... still tasty though... just wasn't the usual 100 % ...

We love Bear! And we really love Bear’s Hometown blend

It was easy to buy an e gift card for a present. Bear is a favourite coffee place!

Stop blocking the pavement with your stuff. Why should people have to walk around your rubbish and risk being in the road?

I am so impressed with this company! I ordered some boxes of the Bear Tea as part of a birthday gift for my boyfriend and one of the boxes arrived damaged. I reached out and the customer services team send me a replacement box and threw in an extra box as an apology too. Blown away by such a lovely gesture. Thank you!!

I love my coffee subscription - great beans & great service form the BEAR team!

This is my second chilli bottle purchase from Bear. Not because I needed a new one but wanted to keep one at work. The bottle is great for people on the go and is comfortable to hold. But more than anything the first class service I received is what makes this an exceptional business to buy from.

Online gift card was quick and easy to purchase.

Really easy to make an online gift purchase. Product was well packed and arrived promptly, a nice little ‘keep cup’.

The Uttoxeter Bear is also a lovely place to visit.

Had a problem with buying an e gift voucher. Contacted customer services and all very easily & competently sorted out.

Fantastic coffee and great staff! Highly recommend

The arrival of my coffee subscription is now perfectly timed - thank you! There’s always a cup of Bear at my house!