Coach niqui was pretty helpful with getting back to me when I wanted to cancel my order. From the reviews, I thought it would be harder to cancel my order and get a refund, but he helped the process g... Voir plus
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Niqui was great at getting my problem sorted! As far as customer service goes, they get 5 stars. The quality of the mat however is what brings this review down a bit. Completely falling apart after on... Voir plus
The app is fun and the experience is genuinely a great time (my swing has improved substantially because of this), however I was a little disappointed when my mat broke down after only about a week of... Voir plus
Had the pleasure of working with Niqui on a return and she was MOST helpful….kind, fast, efficient and easy to work with. One of the better customer service experiences I have had. Kudos to her.
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Les gens ont aussi consulté
I reached out to Golfdaddy for a return…
I reached out to Golfdaddy for a return and coach Mark assisted me with the refund very promptly. Good customer service.
Good customer service for return
Ordered the Golf Daddy for my husband for Father’s Day. Unfortunately, the space in our house would not make it feasible to play comfortable. I reached out to Golfdaddy for a return and coach Mark assisted me with the refund very promptly. Good customer service.
I ordered the simulator mat as a…
I ordered the simulator mat as a Father's Day gift for my golf enthusiast dad. Unfortunately, due to ceiling fans and furniture, he was not able to use it. The team at Golf Daddy, especially Coach Mark, were very easy to work with on a return and my refund was quickly processed. I can't speak to the actual product, but the customer service was great.
I ordered Golf Daddy for my husband's…
I ordered Golf Daddy for my husband's 80th birthday. I thought it would be great for him to play golf in the air-conditioned house instead of the Texas heat.
I neglected to see the version of IPhones supported by the Golf Daddy app.
As soon as I discovered that we would not be able to use the Golf Daddy app I contacted support, Coach Mark responded immediately. Sent a return authorization and walked me through the return process.
Great to work with you Coach Mark, best wishes in the future.
Coach Mark was great to communicate…
Coach Mark was great to communicate with. Gave me very good instructions and kept me informed during the process. Great customer service.
Great Company and Support so far.
Shipping was timely. Support has been great. I think they could better emphasize the need for good quality lighting in their marketing materials. I believe that is what is delaying setup for me so I will try to install the inexpensive lights I got yesterday and see if that fixes the issue.
Refund Request
From start to finish, the process of requesting a refund was easy and prompt. Any and all correspondence was handled with care and kindness which was appreciated because it is not always that way!
My Golf Daddy golf training apparatus and training pads.
Well, this is my first time returning something to Golf Daddy. I am still waiting to see if they will except my returned items. So far, the return process appears to be adequately working. Thank you.
Excellent communication between us …
Excellent communication between us They gave clear instructions on now to resolve my return.
They were very helpful and polite
They were very helpful and polite. Have complete return instructions. Nice to work with.
They refunded my money for the product…
They refunded my money for the product that didn't work in my hands. No negative issues
I accidentally put the wrong address…
I accidentally put the wrong address and they fixed it right away. I am very thankful that they were able to make that change for me!
Customer service Coach was so helpful…
Customer service Coach was so helpful and quick to resolve the issue!
Coach Nikki Was a Tremendous Help
Coach Nikki was a tremendous help in helping my wife and I make an informed decision on the purchase of a golf simulator. Her insight and experience were invaluable in providing informed information to help us in our purchase. She was a very responsive communicator and was able to breakdown the pros and cons of different systems, helping my wife get comfortable with her purchase.
Excellent customer service
We received the product but the tripod unfortunately broke on the first use. We are not sure why, but I contacted Golf Daddy and Mark was very helpful in helping me troubleshoot the problem and he expedited a new tripod to us. He made it so easy which is hard to come by these days! Thanks, Coach Mark!
I had to return an item
I had to return an item, put ceilings aren’t high enough, so no fault of the product. The agent ( Mark) was excellent and efficient. Made the return process straightforward. It is the fastest refund I have ever experienced as an online shopper.
Great customer service
Great customer service! I was missing an item from my order, and Nikki worked quickly to resolve the issue. Thank you, Nikki!
Coach Mark was extremely helpful and…
Coach Mark was extremely helpful and understanding with my order that ultimately needed to be sent back. Refunded quickly. Great t customer service!
quick replacement mat
Gave this to my husband for Father's Day and within an hour of using it, the mat started to fall apart.
Mark quickly processed a replacement mat and now we're just waiting for it to arrive.
Hopefully this new one gives us more than an hour of fun!
I had received the product and it…
I had received the product and it turned out not to be what I expected and requested a refund. I worked closely with Mark who was remarkable to work with! Everything was quick and easy and I got my return label and response with refund very quickly! Great customer service!
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