Beniconnect Travel Agency Avis 105

We had an awful experience with Beniconnect they didn’t allow for the luggage advised to them when booking and turned up with a completely inappropriate vehicle, resulting in 3 out of 7 of their passengers being put in a taxi with a promise that the fare would be reimbursed which then wasn't! They have completely refused to pay back what they had agreed to which has cost our group an additional 156 euro.

Booked a private taxi transfer from Alicante airport to our hotel near Alicante marina.Transfers were on time and the service was very good.

I have used Benniconnect many times and I must say I have never had a bad experience. Always there at Alicante airport waiting and always on time. Last year our driver was about 15 minutes late but only because he was at the wrong address given to him but still got us to the airport in time. I’m genuinely surprised to read negative feedback but on my own experiences il only use them. So much cheaper than a taxi and there cars and drivers are always clean and tidy.

I have used Beniconnect many times, this time I phoned them and they now charge a 6 pounds late booking fee for the bus from alicante to benidorm which is a bit of a rip off.

Ik heb wat te zeggen, gisteren 12/11 zijn wij afgehaald door Beniconect nl. Mr.Charlie in Alicante . Er waren 2 ongelukken gebeurt en er was enorm veel verkeer. Deze mijnheer heeft dat fantastisch opgelost zodat wij toch nog op een deftig tijdstip op onze bestemming terecht zijn gekomen nl.Suitopia in Calpe. Dikke merci aan Mijnheer Charlie! Rudy Van den Houwe

If I could give a 0 rating or less I would... AVOID, these balloon heads called to Confirm our pick up to travel back to airport, agents English was hard to understand so I requested email In the event of any issues... No email sent and bus did not arrive, almost missed flight home and had to pay for a taxi... AVOID THESE CLOWNS

Left stranded in airport for 5 hours no way of getting to my destination at that time of night. Really upsetting experience being alone.

To add to the delightful treatment benniconnect are now saying I was a no show .
No apology no refund for there shabby unprofessional service trying to turn the blame on me .

Travelled to Alicante on my own to meet family in Benidorm.
I booked the speedy shuttle with a max of 4 stops and journey time of 40 minutes.
I was put on the coach by mistake which took 2.5 hours to reach Benidorm after lots of drop off’s.
Got there eventually but decided to take a taxi back to the airport on my return, and spoke to Holiday Extra’s who issued a full refund.
Driver was lovely and coach was clean and air conditioned.

We had a good experience with Beniconnect, they organized our trip to Varna, Bulgaria and everything was fine. The operator over the phone was very cooperative, even when we wanted to change details in the last minute. We will definitely use them again next year!

Bus driver stole my suitcase, it was loaded onto the bus at my hotel and when I got to the airport and went to grab my suitcase from the hold it was gone, I said asked the bus driver where is my suitcase, he said all cases off bus friend. Instead of him staying to a minute to try help me out to figure out where it was or what could have happened he got in the bus and left me standing at the airport with nothing, this was the most horrible service I’ve ever received in my life and have lost £2000 worth of stuff that was in my case and some things that were irreplaceable was in the case. I beg anyone that reads this please do not travel with this company you are safer getting a taxi where you luggage is no more than a few feet away from you.

Used beniconnect for years But they have really gone down hill booked a return journey to & from Alicante airport paid by card payment taken & confirmed but no booking confirmation I’ve sent emails No reply’s & spoke via chat to Pauline who said she has now sent confirmation but guess what no confirmation I am pulling my hair out this transfer company is not fit for purpose ! A shadow of its former self

Our collection from the airport was actually very good - we had to wait 10 minutes for the driver, but when he arrived - he was polite, AC on and a good journey. The return however was a different story! I was called to say I would need to walk down the hill to meet our transfer taxi as they couldn’t get to us - 15 minutes of terrible customer service on the phone and unable to find them, an hour later I was told to head back to my hotel and a driver would meet me. I paid for hotel collection, and was fuming to have had to walk at 2pm in 36 degrees heat with my luggage! It transpired that they couldn’t reach us as they were in a full size coach for 2 of us!!! The drivers were both wonderful, but the company, and customer service were horrendous!!! I’d never use this company again!

What a joke of a company.left standing outside the hotel for 1 hour 30 mins,had to get a taxi

Awful experience. Would not recommend. Arrived at airport to be told our taxi driver was on another run and they didn’t know how long he would be. After telling us he’ll be 15 minutes about 3 different times by an extremely uninterested staff member. Who was sitting on her phone texting behind the desk. We then went on downstairs to the Other staff members who where more helpful. They said that the driver would be another half an hr on top of the time we where told he would be here for. Or we could pay for a taxi and they would reimburse us for it. Which I am glad we didn’t as any time we have phoned to complain we have had them put the phone down on us.

Would give 0 stars if possible. - AVOID

We gave the correct exact address for drop off and were dropped to a restaurant, the driver refused to stop after repeatedly telling him he was going the wrong way. This added another about 20 minutes to our trip and he avoided tolls which added more time too. Paying 120+ euros for a driver to avoid tolls and ignore you is ridiculous. For the return journey, the driver was 55 minutes late with no apology or reason why. I rang three times and spoke to an extremely rude staff member (2 of the three times) and was told three times driver is delayed by 15 mins then 5 mins and that I wouldn't get a refund if we got a taxi to the airport. No communication on where he was or phone call during the whole hour. He went to the wrong location when we had entered the correct and exact address on our booking. We nearly missed checking in luggage, it was an awful and stressful experience

Turned up at the desk in Alicante at 14:25 on 31st May. No sign of the driver. With no further explanation from the staff on the desk apart the driver turned up 30m later and then we sat on the coach for another 25-30m.
All in it took took 2.5 hrs to reach our hotel from first approaching the Beniconnect desk.
On the return we were told to await pick up at 16:15 for a flight that leaves the airport at 20:55! This meant we lost another 2 hours at the resort just so we could stand in the airport -economic for Beniconnect I suppose if you can treat people like this. If I would of known this at the time of booking I would have used another transfer company.

DO NOT EVER USE THIS COMPANY FOR YOUR TRANSFERS IN THE ALICANTE/BENIDORM AREA!
Booked a private transfer from La Marina to the Airport, waited 10 minutes past the advertised time and called them only to be told without any apology whatsoever that we don't know where your driver is and no other drivers in your area so you'll have to phone for a taxi yourself! So you pay for a transfer then have to fork out more money! Very nearly missed the plane thanks to these cowboys. Not responding to emails either. Really should have read the reviews before i booked with these crooks!
No doubt the reply will be the same copy and pasted message that everyone else has got!

Everything went smooth. Meeting at 5.30 to take me to alicante airport. Had to stop 3 times to take other people. It took 1h15 approx. All my friends already use their services never had a problem.

The hotel proactively contacted me how I wanted to transport my self to their hotel from the airport. There was no doubt that hotel wanted me to use the shuttle company- from that point very few % went well. Reply in Spanish - wrong spelled names - wrong directions in Alicante airport-I luckily found my cycling friends bus and arrived at destination hotel. Return to airport was a similar mess and was tried to be picked up un announced - I had another pick up time - wrong bus - rude driver - rude customer service. I will do my best not to use this company again. My impression was they hotel told me an in accurate taxi price for the transport to get me on shuttle service. I know what a cap cost now - I will avoid this company in the future.

Desde que aterrizó el vuelo hasta que llegué al hotel presidente en Benidorm casi 4h. Nunca más