BenQ Direct USA Avis 1 261

Great projector for my movie theater. 4k is awesome as is 120" screen. Thanks

Benq has fixed my overheating issues out of warranty at no cost twice. I will never buy another product. Thank you Benq

Product matched description and quality advertised on website.

Staff was very friendly and helpful. Response time was slow and took several calls to get the issue taken care of. In their defense it was also around Holidays and staff was out sick. The got the item shipped backed and still waiting to hear the outcome. A suggestion would ask for a review after the transaction is complete.

I received a partial shipment, there were ítems missing. Helpdesk was helpful but very slow. It's been more tan a week, and I still don't know about my ítems missing.

Still waiting….

My refurbished monitor arrived in great shape and the process was easy.

I purchased HT2550 as a replacement for ht1075 I had for the last 3 years.. the 4K source looks great on the projector with vibrate colors. The fan noise is a lot louder than ht1075 I had which is a bit disappointed, it’s can be annoying distraction when watching movie...

They forgot to add remote with my projector, called and they sent

Very poor communication. I had to call 4 times to get it done. The person I was dealing with wouldn't respond to my emails and over the phone pretended like they didn't get them. They responded to one of them so I know they did.

I tried to find another company who serves the licenses but you guys are the only one. I suppose he knows that.

So far I have obtained great support from BenQ Direct. I purchased a refurbished projector from BenQ, BenQ HT2550 True 4k UHD HDR. Projector came in a brown box. The focusing ring was tight and the zoom ring was slipping towards both ends. I also noticed significant chromatic aberration around sharp white objects, such as subtitles, contrary to what they claim in the product overview webpage. So I called customer service next day. Very nice customer service. Representative had the patience to here the problem with the product and send an immediate replacement RMA. I'm in the process of getting the replacement copy. Also, mentioned that if I have further trouble they replace it again without any hassle. Electronic items are fragile and especially ones that are refurbished. I am very impressed that the customer support was very understanding and seamless. I will recommend BenQ Direct for providing very good customer service.

Cool little light. Arrived quick.

The 2 Zowie 2755 monitors I purchased are gifts for my twins so they have not been used yet, but they had BenQ gaming monitor all through high school and loved them and wanted to get second monitors to have at college plus they wanted an upgrade. There current monitors fave worked flawlessly for 4 years and expect the same from the new Zowies.

The BenQ Customer service did a phenomenal job helping me with my concerns/issues and guiding me appropriately to a solution that left me very satisfied!

I bought two projectors to compare them side by side and returned one. The return process was easy. Great customer service!

I ordered what i needed and it came in a timely manner. The lamp fit and got the projector going again.

Very timely turn around with fixing my broken projecter. I never did get any info as to what was actually wrong with it, but its working great!

Got universal mount. Ordering and shipping were fine. The instruction manual sucks (not a surprise for a French company). Had no options for how mount was installed on MW612 projector. Eventually figured it out. Tried calling help line and they were totally clueless.

Was looking to retire my 2009 Insignia monitor that I've used to play all my gaming consoles and decided to purchase the "BenQ ZOWIE 27" RL2755 Console eSports Gaming Monitor - Refurbished" I was able to get a promotion and get a great deal. The monitor arrived on time. Upon setting it up, the picture looked amazing when playing COD BO4 on my PS4. I did notice during a paused black screen, I have a sizable white "smudge" on the bottom left of the monitor that's quite noticeable but it doesn't show at all during game play. It is a refurbished monitor and I can't complain on what I paid for it.

Awesome product with fast shipping! Got this refurbished monitor on a great deal and couldn’t be happier.