Berry Chiswick BMW Avis 

We have been coming here for over 6 years!!

3rd car now purchased.
Always professional and friendly.

A big thank you To Hamzah and Melissa.

I don’t normally leave reviews, but my experience with BMW Chiswick has been so appalling, I felt I had to warn others.

Since purchasing a **BMW X5 45E** from them (a car worth over **£72,000**), I’ve had **nothing but problems**. The main issue has been with the **sunroof leaking**, which has required **five separate visits** to get "repaired." Every time, I was told it had been water tested and fixed. Every time, it leaked again. The final "repair" left me with **broken sunroof LED lights** – yet another fault to deal with.

**Customer service? Non-existent.** Not once, apart from one occasion, was I given a **courtesy car** despite my vehicle being under warranty. And the one time I did get one, it was a **tiny Mini** – far inferior to the car I paid for.

Fast forward, and now my **car doesn’t even start** because it doesn’t recognise the keys. I contacted BMW Chiswick, who basically told me: **tough luck** – the warranty’s expired. They told me to contact **BMW roadside assistance**, which would cost me **£175**, with **no guarantee** they can fix the issue.

As if that wasn’t bad enough, I was told by BMW Chiswick the next available **diagnostic appointment is in 4 weeks**, and another branch said **2 weeks** – **with no courtesy car available** either.

BMW is supposed to be a premium brand, but my experience has been anything but. Poor build quality, **zero accountability**, and **shockingly poor customer service** from BMW Chiswick. I truly regret buying from them.

**Do yourself a favour – avoid this place and this brand.** If you’re going to spend over £70k on a car, get something that actually works and from a dealership that values their customers.

Excellent Service from Ash, BMW Chiswick. Ash had patience to find Right Model,Year and Price that I required.

Best dealership i have ever experienced. Having bought used BMW approved cars over the last 30 years i have to say Berrys of Chiswick are the best. From my initial enquiry Chris McGinley expertly guided me through the buying processes and all my options. I live in Yorkshire so had to rely on Chris,s responses and assurances along with his video presentation of the car. Yesterday i travelled by train to collect the car and upon arrival was greated Warmley by Chris, and following a nice cup of coffee he took me too view the car. Wow was all i could think, the car was beautifully presented drove like a dream and looked stunning. All i can say is Chris is a credit to the dealership and many thanks to everyone who had a hand in presenting me with my approved used X4.

This dealer really doesn’t deserve to be an approved franchise representing BMW!

Sold us a £22,000 “approved” used vehicle in Sept 2024, presented as “immaculate and faultless ,very low mileage for its age etc etc”, but totally the opposite, with numerous issues with the engine, very unusual for a vehicle this age and such low miles.

The dealer took the vehicle in on 4 different occasions over the months, the first three times nearly keeping the vehicle around 3 weeks at a time, they did nothing to rectify the issues nor apparently did they even update their system records (according to the service department who advised us)! God knows what they did with the vehicle in this time if they didn’t even register/record it.
The 4th time, they claimed they did something, but to date the issues are still there.

The service was absolutely appalling throughout, staff here really do not know how to communicate with one another, to keep records of visits, nor do they care about the customer and completely disregard the inconvenience they’ve caused. Their main priority is just to sell and then forget and move on to the next!

6 months; and 4 visits later, no positive outcome; and I’m left with costs to pay towards fixing the issues on the vehicle privately.

Despite numerous complaints, Management does nothing to intervene, just hide in their rooms, but very quick to run out when it’s to do with the vehicle sales; and all the extras they want you to take on top, for extra costs.

Really appalled and let down overall with the BMW brand because of this dealer, a big let down.
Left us in distress and hopeless.

I would have experienced much better service, care and reliability from a standalone private/family run car dealer, I don’t see any point anymore in the current era, for anyone to approach a main dealer and spend over the odds, if the service is like this, as there’s just no reliability/assurance anymore regardless.

Exceptional service and great car. I was looked after really well. Any queries I had were answered on the spot and all my requests were met quickly and efficiently. I highly recommend them.

This is the third vehicle I have purchased from Berry BMW; I have always dealt with Mirel Caba who has always been extremely helpful, provided great customer service and clearly communicated throughout the sales process.
I would have no hesitation buying another vehicle through Berry and recommending the dealership.

Great experience bought a second hand car. From start to finish excellent service. Thank you Rafiullah Kamran and Melissa Harness always a pleasure.

The Chiswick branch staff were very helpful and knowledgeable. Sebastian guided me through all the types of vehicles available, and after narrowing which ones I went for test drives. I was able to select the car wanted and ordering same was just as easy.

From the first moment I spoke with Hamza he sorted everything from day one and was very professional. Nothing was ever to much trouble and he handled everything right through to collecting me from the train station. I also had a chat with his manager Phil who was also the ultimate professional. All in all a great experience and will be using them again.

Went for a 12:00 appointment to view a Mini Countryman. What a disaster! The car in question was not at Berry Chiswick and did not see the psalmserson I’d made the appointment with - a colleague stood in who had no idea if the car I’d come to see. When he eventually located the car, it was the wrong car. What a waste of my time!!!

I went there on 21st December to buy my 1st Motability car and initially everything was fine, Peter fraser took my £1000 deposit and then told me it will cost additional £1550 for the specs agreed as he had made a mistake. We weren't happy as had spent 2 hours there going through everything to he be hit with this additional charge so told him to cancel order and refund money. He said he will contact me on Monday morning to confirm but nothing so i emailed and was told refund had been issued. Today is 6th January but still no refund and their manager humid just emailed saying we've done it and nothing else can be done. Terrible service.
I've had to contact my credit card company now to action chargeback.

BEAWARE THEY ARE CONNING PEOPLE AS THEY'RE AGREEING IN PRINCIPLE, TAKING MONEY THEN IGNORE YOUR CONCERNS.

I accidentally went to Berry’s in Brentford and bought a BMW X2. I was really given a first class experience by Hamzah Dar and the back room staff on purchasing the car .No pressure selling met all my expectations and beyond I would recommend the dealership to any one looking to buy or replace their BMW .

came in show room to have a look , ended up buying car :) Chris helped to sort out all paperwork very fast, great experience , all staff very happy and polite . Thank you very much

I bought a BMW X3 M40i from Mustafa at Berry Chiswick, from initial query to collection he handled everything perfectly. I live in NI so was unable to view the vehicle before purchasing but Mustafa provided an early video before the car was prepped and pointed out the minor imperfections that Berry would sort out before collection. I had to change the collection timing the day before due to travel issues but this was accommodated seamlessly. The vehicle met all my expectations, a great all round experience.

Paul provided great Customer Service & Car repairs were fixed on time.

Amazing customer service.
Chris kept me informed with regular contact, information and updates in the days leading up to my test drive appointment.
On the day I was greeted as soon as I arrived, made to feel welcome and felt like a valued customer.
Dhan was friendly, knowledgeable and professional.
The showroom was clean, well stocked, impressive and very upmarket.
Overall a great experience

Avoid this dishonest dealership group. Pritesh Patel the business manager at Berry Group is not an ethical person and a liar.

Called up about a car that I saw advertised at £33,800. Chris McGinley a sales manger went to check if there was any incentive if I completed the purchase before the month end, before I placed a deposit. Said he’d call back in 10. Within 10 minutes they put the price up by £2000 on Autotrader and the BMW website. After 2 hours they eventually called me back to say there was a glitch in the system and if I wanted the car it had just gone up by £2000. I thought we left these tactics behind 10 years ago, but Pritesh Patel clearly hasn’t.

Amazing service went over and beyond and stayed beyond closing time to finish the process

Very good and was attended to very well