Portal has wealth of information in clear terms. If more information is needed, questions sent via portal are answered quickly. The customer service is completely personalized and it is a one-to-one c... Voir plus
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I liked the program - however I did not reach my goal. Not even close. The ability to communicate is very difficult. Too delayed between inquiries. No one really to talk to. Forget about actually spea... Voir plus
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It's been wonderful so far not craving food as much had a little bit of fat cheek this morning but I just started. Delivery was prompt as told questions were answered and timely manner as well
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Everything was fine except logging into portal does not work Received code to my email but code doesn't work - shows error
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À propos de l'entreprise
Écrit par l'entreprise
BetterMe Rx is your trusted source for the latest and safest solutions for effective weight loss, hair growth, skin care and more. Our platform offers private, and convenient healthcare solutions, all without ever leaving your home. Our telehealth team is committed to top quality care with U.S. Based Board Certified physicians. Explore our range of services today and witness firsthand the seamless path to achieving better health. Benefit from confidential treatment and complimentary shipping all at affordable prices. No insurance required.
Coordonnées de contact
Etats-Unis
- bettermerx.com
3,9
Bien
72 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great communication with concerns
10 avril 2026
Product delivered on time with great…
Product delivered on time with great effectiveness
23 avril 2026
1st shipment of trizepitide came warm…
1st shipment of trizepitide came warm both ice packs warm shipped from FLA to mich! They say it doesn't matter?? I won't be buying again
22 avril 2026
Réponse : BetterMe Rx
Hi Kevin,
Thank you for your feedback—we completely understand your concern about the temperature on arrival.
While the medication is designed to remain stable during transit, even if the ice packs have warmed, we never want you to feel uncertain about what you received.
We’ve reached out to you directly to make this right, whether that’s sending a replacement or issuing a full refund—whichever you prefer.
Our goal is to ensure you feel confident and supported throughout your experience with us.
Best regards,
BetterMe Rx Support
Everything was fine except logging into…
Everything was fine except logging into portal does not work Received code to my email but code doesn't work - shows error
22 avril 2026
Réponse : BetterMe Rx
Hi Lynda,
Thank you so much for your review—we’re really glad to hear everything went well overall, and we appreciate you bringing the portal login issue to our attention.
We’ve taken care of this, and your login code should now work as expected. We’ve also reached out directly to make sure you’re able to access your account without any issues.
If there’s anything else you need, we’re always here to help.
Thank you again for your feedback—it truly helps us improve.
Best regards,
BetterMe Rx Support
Réponse : BetterMe Rx
Hi Jennifer,
Thank you so much for your review—we’re excited to be part of your journey!
Since you’re just getting started, you’re right at the beginning of the process. Many customers begin noticing changes over the next few weeks as the medication builds in your system.
If you have any questions along the way, feel free to reach out—we’re here to support you every step of the way.
Wishing you great results ahead!
Best regards,
BetterMe Rx Support
BetterMe Rx is Better Than The Others
Portal has wealth of information in clear terms. If more information is needed, questions sent via portal are answered quickly. The customer service is completely personalized and it is a one-to-one conversation. BetterMe Rx appears to be more flexible compared to other providers. Seeing results after two weeks of injectable Tirzepatide. The packaging of the product is excellent.
15 avril 2026
Réponse : BetterMe Rx
Hi Judy,
Thank you so much for your thoughtful review—we truly appreciate you taking the time to share your experience.
We’re especially glad to hear that you’re finding the portal helpful and that our team has been able to provide quick, personalized support. That one-to-one experience is something we care deeply about.
It’s also great to hear you’re already seeing results and that everything—from the packaging to the flexibility of the program—has met your expectations.
We’re excited to continue supporting you on your journey, and please don’t hesitate to reach out anytime you need us.
Best regards,
BetterMe Rx Support
Réponse : BetterMe Rx
Hi Megan,
Thank you so much for your review!
We’re glad to hear you’re enjoying the flexibility of the program and that our customer service has made a positive impact. That’s exactly what we aim to provide.
If there’s ever anything you need, we’re always here to help.
Best regards,
BetterMe Rx Support
BetterMe is great
BetterMe is great. Their portal is easy to use and answers my questions promptly.
20 avril 2026
Avis spontané
Réponse : BetterMe Rx
Hi Carol,
Thank you so much for your 5-star review—we truly appreciate you taking the time to share your experience!
We’re so glad to hear that you’ve had a positive experience with BetterMe Rx. Our team is committed to providing responsive support and making your journey as smooth as possible, so it means a lot to hear that reflected in your feedback.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
I did receive my meds as scheduled
I did receive my meds as scheduled. But every time I get a email to sign into my portal I can't because the sign in code they send it always says it is expired!
17 avril 2026
Réponse : BetterMe Rx
Hi Dawn,
Thank you for your feedback—we really appreciate you taking the time to share your experience.
I’m glad to hear your medication arrived as scheduled, but I’m sorry you’ve been having trouble accessing your portal. We understand how frustrating that can be. The login codes are time-sensitive for security, which can sometimes cause them to appear expired if there’s any delay.
To help resolve this, we recommend clearing your browser cache and accessing your portal directly at try.bettermerx.com, then entering the most recent code as soon as it arrives.
If you’re still having trouble, please reach out to us—we’re here to help and will make sure you’re able to access your account without any issues.
Best regards,
BetterMe Rx Support
Taking longer than expected to see any…
Taking longer than expected to see any results. Website could be better.
17 avril 2026
Réponse : BetterMe Rx
Hi Jennifer,
Thank you for your feedback—we really appreciate you sharing your experience.
We understand that seeing results can sometimes take longer than expected, and everyone’s journey can be a bit different. We’d love the opportunity to connect with you directly to better understand how things are going and explore options that may help improve your experience.
We also appreciate your note about the website and will continue working to make it as seamless and user-friendly as possible.
Please keep an eye out for a message from our team—we’re here to support you every step of the way.
Best regards,
BetterMe Rx Support
I have sent several messages and no…
I have sent several messages and no reply.My last order arrived and was not cold at all.The ice pack was completely melted was not cold.The medicine has not worked.Iam looking for other providers.
10 avril 2026
Réponse : BetterMe Rx
Hi Sandra,
Thank you for your feedback—we truly appreciate you taking the time to share your experience.
We’re sorry to hear about your frustration. We reviewed your account and can confirm that our team responded to your messages on March 16 and April 10. It’s possible those replies may have landed in your spam or junk folder, so it may be worth checking there. That said, we understand how it may have felt like a delay or missed communication, and we’re always working to improve.
Regarding the packaging, while the ice packs may arrive melted, the medication is designed to remain stable during transit. We completely understand your concern and want you to feel confident in your treatment.
We also see that it’s been just over a month since you started. For many patients, it can take 6–8 weeks to begin noticing meaningful results as the medication builds in your system, so you may still be early in that process.
We’d really appreciate the opportunity to better understand your experience and explore options that may better support your goals.
Please keep an eye out for a message from our team—we’d love the chance to make this right.
Best regards,
BetterMe Rx Support
Réponse : BetterMe Rx
Hi Judy,
Thank you so much for your 5-star review!
We’re thrilled to hear you had a great experience with our customer service—that’s exactly what we strive for. Your feedback truly means a lot to our team.
If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
It's been wonderful so far not craving…
It's been wonderful so far not craving food as much had a little bit of fat cheek this morning but I just started. Delivery was prompt as told questions were answered and timely manner as well
16 avril 2026
Réponse : BetterMe Rx
Hi Jasmine,
Thank you so much for your 5-star review—we truly appreciate you sharing your experience!
We’re so glad to hear things have been going well so far and that you’re already noticing a decrease in cravings—that’s a great early sign. It’s also great to hear your delivery arrived on time and that our team has been responsive to your questions.
You’re just getting started, and we’re excited to be part of your journey. If you ever need anything along the way, we’re always here to help.
Best regards,
BetterMe Rx Support
I jave addressed my nausea twice now…
I jave addressed my nausea twice now and asked for meds for that with my injections and it was ignored on my intake and again on my check in for my refill. I will be looking for a new provider
15 avril 2026
Réponse : BetterMe Rx
Hi Brenda,
Thank you for your feedback—we truly appreciate you bringing this to our attention.
We’re very sorry to hear about your experience, especially regarding your concerns about nausea. That’s not something we want any patient to feel is being overlooked, and we understand how frustrating that must be.
We’d really like the opportunity to address this properly and support you with options that can help manage those side effects.
Please keep an eye out for a message from our team—we’ll be reaching out shortly to make this right.
Best regards,
BetterMe Rx Support
Great results
Great results , it helps with the food noise . I’ve lost weight since I started this medication, there delivery service is awesome.
15 avril 2026
Réponse : BetterMe Rx
Hi Lisa,
Thank you so much for your 5-star review—we truly appreciate you sharing your experience!
We’re so glad to hear you’re seeing great results and that it’s helping with food noise—that’s a big win. It’s also great to know your delivery experience has been smooth and reliable.
We’re excited to continue supporting you on your journey. If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
The product is delivered quickly
The product is delivered quickly, prices are affordable, and I am starting to see results.
8 avril 2026
Réponse : BetterMe Rx
Hi Kerrianne,
Thank you so much for your 5-star review—we truly appreciate you taking the time to share your experience!
We’re so glad to hear your delivery has been quick, the pricing feels affordable, and that you’re starting to see results—that’s exactly what we hope for.
We’re excited to continue supporting you on your journey. If you ever need anything, we’re always here to help.
Best regards,
BetterMe Rx Support
No hay forma de cancelar el auto ship…
No hay forma de cancelar el auto ship mandas mensajes para cancelar y nadie responde. No hay servicio al cliente
10 avril 2026
Réponse : BetterMe Rx
Hola Maria,
Lamentamos mucho que esta haya sido tu experiencia—entendemos lo frustrante que puede ser.
Revisamos tu caso y vemos que respondimos a tu consulta sobre la medicación el 18 de marzo, y que tu suscripción fue cancelada el 14 de abril, el mismo día en que solicitaste la cancelación.
Nuestro objetivo siempre es responder lo más rápido posible y asegurarnos de que cada solicitud se atienda correctamente.
Si hay algo más en lo que podamos ayudarte, por favor háznoslo saber—estamos aquí para apoyarte.
Saludos,
BetterMe Rx Support
Hi Maria,
We’re very sorry this was your experience—we understand how frustrating that can feel.
After reviewing your account, we see that we responded to your medication question on March 18, and your subscription was canceled on April 14, the same day you requested it.
Our goal is always to respond promptly and ensure every request is handled correctly.
If there’s anything else we can assist you with, please let us know—we’re here to help.
Best regards,
BetterMe Rx Support
Ineffective Medicine
My experience with Bettermerx customer support was consistently positive. Responses were prompt, professional, and informative, and representatives were responsive to my questions throughout the process.
My feedback relates specifically to the oral tirzepatide tablets. Over the course of treatment, I did not observe any noticeable effects or side effects at the initial dose after one month of use. Based on this, I requested incremental dose increases. While there was some initial hesitation, these adjustments were ultimately approved.
Despite progressing through multiple dosage levels, including up to 10 mg, I did not experience measurable changes. Given the monthly cost of $255, this outcome was not consistent with my expectations.
When I inquired about further dose escalation, I was advised by the medical team that the next step would be to transition to an injectable formulation. This differed from my original preference for an oral treatment option. I was also left with some uncertainty regarding the maximum available oral dosage (20mg) based on prior communications.
In summary, while customer support was effective and professional, my individual experience with the product did not produce observable results.
14 avril 2026
Avis spontané
Réponse : BetterMe Rx
Hi Susan,
Thank you for taking the time to share such a thoughtful and balanced review—we truly appreciate it.
We’re very glad to hear that your experience with our customer support team was positive and that you felt supported throughout the process.
We’re sorry, however, that the oral tirzepatide did not deliver the results you were hoping for. While many patients do see benefits, there are cases where the oral formulation is simply not as effective for certain individuals, even as the dosage increases.
When that happens, our medical team typically recommends transitioning to the injectable form, as it tends to be more consistent and often produces better outcomes. We understand that this may not align with your original preference for an oral option, and we appreciate your openness in sharing that feedback.
Regarding dosing, your experience is valid—there can be variability in how patients respond, and our providers aim to balance effectiveness with safety when considering increases.
If you’re ever open to it, we’d be happy to help you explore alternative options that may be a better fit for your body and goals.
Thank you again for your honest feedback—it helps us continue to improve both our care and communication.
Best regards,
BetterMe Rx Support
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