Beulah London Avis 

Bought a £625 dress in January, it arrived too late for the function I bought it for and didn’t get a chance to wear it until this week. The zip was done up to the neck but during the lunch I was at it came apart at the waist. It took five contact attempts (3 phone calls and two emails) and three days to get a reply. The staff member in the London shop (the phone number given on the website for help ) treated me with disdain and was extremely patronising. No apology, no concern for the embarrassment I felt at the lunch with a dress gaping open at the back. No offer for a replacement or a refund. Eventually they offered a 10% refund to get a new zip sorted by me. If this was my firm I’d be mortified. They don’t value their customers at all.

My wife has recently placed an order on their website for a £600 dress and paid for 24h tracked shipping so that the dress would arrive on time for a function. However, they have wrongly sent the parcel with 48h shipping, meaning the dress arrived after my wife actually needed it. As for the return process, she’s had to pay an extra £7.5 due to no fault of her own. I would personally avoid