Bezali Watches Avis 193

Updated:
I had to file a dispute with PayPal after the unresponsiveness of Bezali via Temu and Temu customer support being unhelpful. PayPal fortunately sided with me. I'm never doing business with Bezali again! BE WARNED AND STAY AWAY FROM THIS COMPANY IF YOU WANT TO PURCHASE AN EXPENSIVE WATCH BECAUSE YOU MAY NEVER RECEIVE IT AT ALL!!! MAKE SURE TO RECORD ALL DELIVERIES AND UNBOXING AS THEY WILL ASSUME YOU'RE LYING IF YOU GET AN EMPTY PACKAGE WITHOUT THE ACTUAL ITEM!

Original:
This is the first and last time I will ever shop from Bezali. Before I start, I purchased the watch from their TEMU store because of a promotion. After receiving the package back on 4/2, I opened it and there was packing paper and a watch box inside. Upon opening the watch box, there was a watch pillow that was damaged along with some imperfections on the inside of the box, but not the watch itself. I immediately reached out to the merchant and received no response. I then started a return and it was ultimately denied today after the merchant inspection. Their exact reason on the TEMU return page was "The returned package is empty as shown on the video. Please return the watch. Thank you!" Are you kidding me? YOU sent me an EMPTY watch box! On the day that I received the package, I noticed that the merchant took down all of their listings and then relisted again a couple of days later which was very unusual. I unfortunately don't have a recording of myself receiving and opening the package as I never thought I would go through something like this and because of this experience, I'm going to be very cautious with all high-value orders this time and start recording all package deliveries and unboxing. I already requested a second review from TEMU however I'm not sure where this will go now as I only have the picture of the empty watch box that was sent to me. Before purchasing the watch, I researched the company and saw mixed reviews and decided to take the risk because I didn't want to pass up a promotion I had. This company is very unprofessional and has no quality control whatsoever. Be careful purchasing from them and RECORD ALL DELIVERIES or they will think you're lying if something goes wrong. I genuinely feel that I have been robbed. I advise everyone to stay away from them and find other gray markets as you never know if you'll actually receive your items or not. I see other reviews saying that they received their items just fine which is good however I had the complete opposite experience and consider yourself very lucky if you do get anything. I will proceed to file a chargeback if the claim gets denied again.

I repeat. RECORD ALL DELIVERIES AND UNBOXING!!!