I ordered these pens to assist me in stopping cigarettes, very pretty and cute! My favourite thing is how they light up at the end and also no nicotine.. with 4 very curious children I don’t have to p... Voir plus
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Finally received my mask after ordering it months ago. Non existent tracking and follow up support. Really disappointing in this day and age of customer service. Only thing more disappointing was qual... Voir plus
L'entreprise a répondu
I'm so impressed with the quality of the Zense range. I have all but the one that's sold out. My favourite as far as taste goes is Calm. It helped me through a pretty stressful day. I've used essentia... Voir plus
L'entreprise a répondu
I absolutely love Zense! The calm has really helped me in stressful situations. Customer service is fantastic, my package didn’t show up & they made sure I received another, safely packaged & perfect.... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Zense in, breathe out! Aromatherapy in the palm of your hands – the most convenient way to enjoy the benefits of aromatherapy. Breathe in through the mouth and exhale through your nose to purify your mind, body and soul!
Coordonnées de contact
Unit 1/ 24 London Drive, 3153, Bayswater, Australie
- +61 3 8609 2210
- support@bezense.com
- bezense.com
4,1
Bien
125 avis
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I ordered these pens to assist me in…
I ordered these pens to assist me in stopping cigarettes, very pretty and cute! My favourite thing is how they light up at the end and also no nicotine.. with 4 very curious children I don’t have to panic if they pick one up! Love the aromatherapy side of it Xx
22 juin 2021
Avis spontané
Réponse de Bezense
Hey Kayleigh,
Thank you so much for your feedback on our Portable Aromatherapy Diffusers. We are so happy that you love them, they will definitely help you relax. On behalf of the entire team, I hope that Zense products help you lead a happier, healthier, and stress-free life because you deserve it! :)
We invite you to check our website (https://bezense.com.au/) and discover all the new amazing aromatherapy infused products.
Once again, thank you for putting your trust in us, and I hope you have an amazing week ahead!
Cheers,
Karine
Disgusted
Disgusted! I paid for dressings gowns and then I was told they didn't even have them in stock! BuT they still took my money. The promises regarding when they would get here, was all just lies. My daughters will now miss out on their chrissy presents, because they tell me 8 days before Xmas that they have refunded my money.
Heartbroken for my girls.
17 décembre 2020
Avis spontané
Réponse de Bezense
Hello there Michelle, Karine here from Zense.
We are so sorry to know that you are disappointed with our service and we would love to schedule a call with you regarding this issue so that we can sort it out ASAP. We take customer satisfaction very seriously and we are sorry that we have failed in this instance. 🙏
We have faced some hurdles along the way in receiving our robes and made sure to update all our customers about it.
And we did receive a small stock but had to refuse it due to the quality that was just not good enough. Therefore, we had to wait to receive our second shipment that got delayed because of the hectic situation we are facing with COVID and had to refund your order to avoid any more delays ☹
On behalf of the Zense Team I apologise to you and to your girls for this inconvenience.
And we promise we will continue to improve both our products and our services. ❤
Respectfully,
Karine
Horrible service, poor craftsmanship
Finally received my mask after ordering it months ago. Non existent tracking and follow up support. Really disappointing in this day and age of customer service. Only thing more disappointing was quality of the mask. Looks ok, but craftsmanship and quality is terrible. They should be embarrassed to charge so much. I would like my money back. Should be reported further.
14 octobre 2020
Avis spontané
Réponse de Bezense
Hey there Mel! Karine from Zense here.
First, let me apologize for the delay, unfortunately, the post and ourselves at Zense did encounter some unexpected delays with the COVID restrictions and we apologize for any inconvenience this may have caused. 😔
We are so sorry to see you disappointed by our product and service and we would love to schedule a call with you regarding this issue so that we can sort it out ASAP. We take customer satisfaction very seriously and we are sorry that we have failed in this instance. 🙏
We can assure you that the Zense Botanical Mask is made with the highest quality materials, with multiple layers of protection that allows you to keep yourself safe from a variety of pathogens, pollutants and smoke, it is also expertly designed to fit the contours of your face perfectly thanks to high quality memory foam. Rest assured that we are pricing these masks at a very similar rate to most competitors. Our masks are re-usable, and can be washed up to 100 times. Compare this to a disposable mask and in just one month you would easily exceed the cost of one of our masks.
We would love if you could contact us at team@bezense.com.au and share with us your order and contact details, I will personally overview your case as soon as we receive your email. 🤗
Once more, please accept our apologies. We do promise we will continue to improve both our products and our services. ❤
Respectfully,
Karine
Poor quality, bad fit, horrible customer service
I strongly agree with the comment below. These masks are very poor quality. It is much too big for my face and much too small for my partners face. There are huge gaps over our noses, leaving the filters useless because we are essentially breathing through these gaps not the filters. Our ears are also pulled forward and I consistently have to touch and adjust it.
I also had a delay in delivery, however I did receive an email about the delay and apology, which was appreciated. Although, when the mask finally arrived the colours I requested was Black and Grey, but instead I received a pink and "mauve" coloured mask (maybe meant to be grey but is not!). With the poor quality, bad fit, incorrect/"ugly" colours we do not like these masks and they will never be used, what a waste of money. We are very disappointed.
On top of all this, I emailed Zense over a week ago to let them know I received the wrong colours and to provide feedback about the poor fit and quality. I have still not received a reply.
24 septembre 2020
Avis spontané
Réponse de Bezense
Hey there Alana,
Karine from Zense here. We are so sorry to see you disappointed by our service.
We are sorry that you have had a poor experience with us. As you know, we have tested our mask sizes on multiple people and have selected a "one size fits all" option that is able to accommodate most people. We can assure you that the Zense Botanical Mask is made with the highest quality materials, with multiple layers of protection that allows you to keep yourself safe from a variety of pathogens, pollutants and smoke.
Unfortunately, in this case, I apologize that the masks did not fit your face and caused you discomfort :( We are very sad to hear this and would love if you could contact us at team@bezense.com.au so that we can sort this issue out for you ASAP.
I hope that this has cleared up any misunderstanding. Wishing you a great end of the week!
Karine
Zense Botanical Mask
I ordered the Zense Botanical Mask at the start of August. I have only just received it. I didn't hear anything for a month, until an update to say there was a delay with the plane delivering the masks into the country.
Receiving the mask it was very poor and cheap quality. I bought a mask made of the same material for less than a $1. Granted it does not have all the attachments of the botanical mask, but still the actual mask is really poor quality. It is uncomfortable to wear and pulls on my ears. I've used it once and put it in the bin. It's super disappointing when I paid $130 for 2 masks that are at best worth $1 each.
22 septembre 2020
Avis spontané
Réponse de Bezense
Hey Luke,
Raluca from Zense here. Thank you so much for your feedback, and I am incredibly sorry that you are disappointed with your purchase. As you know, we have tested our mask sizes on multiple people and have selected a "one size fits all" option that is able to accommodate most people. Unfortunately, in this case, I apologize that the masks did not fit your face and caused you discomfort :( We are very sad to hear this and would love if you could contact us at team@bezense.com.au so that we can sort this issue out for you ASAP.
Once again, apologies for missing the mark, and I can assure you that this feedback has been sent to the product development team and will be taken into account for future mask productions. Thank you so much, and hope to hear from you soon :)
Warm Regards,
Raluca
Blanket was absolutely amazing!
I’ve had my weighted blanket for a week now, and it’s been so, so brilliant! I’m sleeping much better than I used to, feeling better rested and the smell is divine. Highly recommend!
21 septembre 2020
Avis spontané
Réponse de Bezense
Hey Rebeccah, Alina here from Zense. Just wanted to thank you so much for sharing your feedback here! :)
So glad to know our Weighted Blanket has helped you rest better and enchanted you with it's pleasant scent and will share your kind words with the entire team.
Once more, thank you so much and have an amazing week! ❤
disappointed
Very dissapointed just wanted a face mask . have had to go elsewhere as mine wasn't a fashion statement and after months still waiting.
14 septembre 2020
Avis spontané
Réponse de Bezense
Hey Phillip.
Thanks so much for your message. My name is Raluca, manager at Zense, and I want to personally take the time to respond to your message. I am incredibly sorry that you are disappointed with your experience at Zense, and I would love to have our General Manger Francois schedule a phone call with you to further discuss this issue. 😪
Please email us at team@bezense.com.au and we will endeavour to sort this problem out as soon as possible! Once again, my apologies for your poor experience -- this has been forwarded to the entire team and I would once again like to thank you for your feedback. 🙏
Hope to hear from you soon, Philip. Thanks so much! ☺️
Respectfully,
Raluca D
Not sure they even have any masks.
Bought a mask on 2 August
Check out said delivery in 2-5 business days
Bezense emailed on 13 August they advised shipment coming in 25 August
Bezense emailed on 26 August there was a "plane delay" with masks, but coming on 2 Sept
Tried to message with them on their website - no response
call - goes to voicemail.
I cancelled by order on 26 August and was told a refund coming in 1-5 business days.
it is 8 Sept and still no refund (or a mask for that matter. have been told it will take 5-10 business days for a refund.
not sure this company is real or even has masks.
7 septembre 2020
Avis spontané
Réponse de Bezense
Hey there Joe,
It's Raluca from Zense. Hope you are having a fantastic day! I would like to thank you for the honest feedback you have left us on the Zense Botanical Masks. /upon checking your order, I can see a refund has been applied. I am so sorry that you were disappointed in our products/services and I can assure you I have forwarded your feedback to the entire team so that we can work on improving our services :)
If you have some free time, I would love to schedule a call or email with you where we can have a short chat about your overall experience with us. We take customer satisfaction very seriously and I am sorry that we have failed in this instance. To compensate you for your time, we would also love to offer you a free Zense Portable Aromatherapy Diffuser, at no cost to you whatsoever.
Let me know if this is something you are interested in and we can get in touch soon! Hope to hear from you soon, and once again, on behalf of the entire team, apologies for missing the mark.
Respectfully,
Raluca
Disappointed
I placed an order on July 23 2020 and my money was taken and I haven't heard back from the company after many attempts. I have ordered from the company before and placed another order as I really enjoy their products. Very disappointed.
5 septembre 2020
Avis spontané
Réponse de Bezense
Hey there Julie,
It's Raluca from Zense. Hope you are having a fantastic day! I would like to thank you for the honest feedback you have left us on the Zense Botanical Masks. I am so sorry that you were disappointed in our products/services and I can assure you I have forwarded your feedback to the entire team so that we can work on improving our services :)
If you have some free time, I would love to schedule a call or email with you where we can have a short chat about your overall experience with us. We take customer satisfaction very seriously and I am sorry that we have failed in this instance. To compensate you for your time, we would also love to offer you a free Zense Portable Aromatherapy Diffuser, at no cost to you whatsoever.
Let me know if this is something you are interested in and we can get in touch soon! Hope to hear from you soon, and once again, on behalf of the entire team, apologies for missing the mark.
Respectfully,
Raluca
Just waiting for my second sensations…
Just waiting for my second sensations bundle to be dispatched. I love all the different zense options. I keep mellow by my bed and it's really made a difference to my sleep quality. Since I am working from home I have the rest in a pot within hands reach whenever I need a pick me up or calm me down. Total convert!
31 juillet 2020
Avis spontané
Réponse de Bezense
Hey there Fiona, Raluca here from Zense. Thank you so much for your feedback on our Zense Sensations Bundle. I am SO happy that you love your diffusers! On behalf of the entire team, I hope that Zense products help you lead a happier, healthier and stress-free life because you deserve it! :)
Once again, thank you for putting your trust in us, and I hope you have an awesome day!
Cheers,
Raluca
Absolutely love their products!
Absolutely love their products!! The team is very helpful and the shipping is always fast and efficient. The quality of the products is extremely good and completely worth the price! Would definitely recommend <3
28 juillet 2020
Avis spontané
Réponse de Bezense
Hey there Lidia, just wanted to thank you so much for your feedback! ❤
I am really glad that you love our products as we created them with one single focus in mind: helping you, our Zense Tribe, lead a happier, healthier and stress-free life because you deserve it! :)
Once again, thank you for putting your trust in us!
Best thoughts,
Raluca
Makes perfect Zense
I absolutely loved my first purchase of my Zense products, they are the perfect little stress relief or pep in my day, depending on which one I use. However, I can say they are all equally great. Highly recommend this product.. 💜💜💜
11 mai 2020
Avis spontané
Réponse de Bezense
Hey Carolyn, we highly appreciate your amazing feedback! Really glad to have you in our Zense tribe! <3
If there's anything at all you might need, just find us on Social Media or via email team@bezense.com
Thanks so much!
Raluca D.
Love it!!!
Amazing quality products! it’s been nothing like anything I’ve had before & I couldn’t have been any happier with my purchase. It definitely has great effects & it helped me heaps when I was trying to quit smoking. Highly, highly recommend! xxx
28 novembre 2019
Avis spontané
Réponse de Bezense
Hey Jazmin, thanks so much for sharing your kind feedback and happy to have you in our Zense tribe! 😍 Really glad to know you love Zense and that it is of help.
If there's anything at all we can assist with at any time, just let us know! :)
Peace, Zense & Love,
Raluca D
Amazing
Amazing. I cant decide which is my favorite!!! I love how easy and portable my zense are.
23 novembre 2019
Avis spontané
Réponse de Bezense
Hey Bonnie, thanks so much for your kind feedback! You don't need to decide hehe, just use your Zenses based on your need or mood. If you do decide on a favourite, let us know as we're always curious about this. 😬
Peace, Zense & Love,
Raluca D
love these!
i have tried three flavours and love how they all smell and taste! company was really good, my parcel arrived in 2-3 days so will definitely be ordering again soon!
20 novembre 2019
Avis spontané
Réponse de Bezense
Hey Cristy, really happy to see your feedback here and happy that all went well. :) Looking forward to receiving your feedback as soon as you've tested all blends!
Thanks so much and please find us here in case you need anything at all.
Peace, Zense & Love,
Raluca D
Réponse de Bezense
Hey Emily, thanks so much for your LOVEly feedback and happy to have you in our Zense tribe. ❤️ If there's anything at all we can help with , just let us know!
Peace, Zense & Love,
Raluca D
Quite pleasant portable aromatherapy
Quite pleasant portable aromatherapy. I’d like to see refillable options in AU as sustainability is important to me
20 novembre 2019
Avis spontané
Réponse de Bezense
Hey there Danen and thanks so much for your kind feedback! We are working on launching our reusable Zense diffuser, the Zense Switch next year. :)
Welcome to the Zense tribe and find us here in case you need anything at all!
Raluca D
Thankyou Zense!
Thankyou Zense!
I find these aromatherapy diffusers AWESOME.
They have an amazing aroma and i have found that they have drastically improved my anxieties.
Great price range, fast shipping, it couldn't be better!
13 novembre 2019
Avis spontané
Réponse de Bezense
Hei Sophie, thanks so much for sharing your kind feedback and happy to have you in our Zense tribe! 😍 Really glad to know you love Zense and that it is of help with your anxieties.
If there's anything at all we can assist with at any time, just let us know! :)
Peace, Zense & Love,
Raluca D
Amazing product to use
Amazing product to use - the fact that it includes no nicotine and that it's eco-friendly makes it so much better. I do wish it lasted longer though!
19 octobre 2019
Avis spontané
Réponse de Bezense
Hey Hipotato, thanks so much for the kind words! ❤️ The current model lasts about 300 breaths, lasting 4 weeks and we are working on launching our reusable Zense diffuser, the Zense Switch.
Welcome to the Zense tribe and find us here in case you need anything at all!
Raluca D
love love love !!
love love love !!! wish last longer or was reusable tho :)
19 octobre 2019
Avis spontané
Réponse de Bezense
Hi Samantha, your feedback is highly appreciated! :) We're working on launching our reusable model, Zense Switch. Stay tuned! 🙇
Peace, Zense & Love,
Raluca D
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