BigCloudy Avis 18

My hosting service is down again, and on top of that, I've been having to report problems to the support team every week. They can't keep everything running. I've already lost three clients because of this. I recommend that before migrating your environment, you conduct a testing period.

BigCloudy was very productive and responsive to all my needs and concerns. They worked hard and tirelessly to move my site over which is incredibly huge by the way to transfer over to them when my previous host was being difficult. They answered any and all my questions and was reassuring.

Had a chance of using the SEO services and found it very helful.
The team is knowledgeable and understand your requirements.

I migrated all my clients' websites to this company's WHM cPanel reseller platform, and I've been having problems ever since. Before, they were monthly issues, and I was confident they could resolve them permanently. Now, we have serious problems every two days; sometimes websites have been down for two days at a time.

I'm tired of constantly reporting problems they can't solve. This company isn't capable of providing stable services, and unfortunately, I need to report this here so you think twice before migrating your clients.

I will return to update this review after the services remain stable and problem-free for at least 90 days. I will be sure to share with you if this company ever proves competent enough to be a serious and competent service provider.

Nice and Trusted Service..

Very good support every time quick response and issue resolve on time

I have been with BigCloudy for 1 month+ and the friendliness, service and support team is so good and quick to respond and handle your needs and even more than they should do - It is a fantastic hosting experience after 25 years using only US hosting - this is the best I have experienced and if this continue this way I will not return., I am impressed.

I had just got the new package and had big problem getting my site to work. I was gladly helped and its fully running. I happy as of now.

I run a small eCommerce store, and my old shared hosting just couldn’t keep up as traffic increased. The website started slowing down, especially during sales. That’s when I switched to BigCloudy’s cPanel Hosting – Ultimate Package, and the difference was clear from day one.
The speed is much better now, and managing my site is super easy with cPanel. I also got free migration support from their team, which made the move stress-free.
If your website is growing and you need a hosting plan that can handle more without breaking your budget, I definitely recommend BigCloudy’s cPanel Ultimate package. It’s been perfect for my business.

"My Worst Experience with BigCloudy's (bigcloudy.com) Ultimate Web Hosting Plan"

I wanted to share my experience with BigCloudy's (Bigcloudy.com) hosting service to help others who might be considering their plans. I purchased their Ultimate Web Hosting Plan and encountered several challenges that significantly impacted my website's operation.

The most concerning issue was extended server downtime - my website was completely inaccessible for over three days on multiple occasions. What made this particularly frustrating was the lack of proactive communication from the company. I only discovered these outages when checking my site myself, and there were no advance notifications or status updates sent to customers.

If your website receives daily traffic or your business operations depend entirely on being online, these extended outages could present serious challenges. Having servers go down for 2-3 days without prior notification can significantly impact visitor experience, search engine rankings, and business continuity for those who rely on consistent online presence.

When I contacted their support team, the representatives were polite and answered calls, but they couldn't provide clear timelines for resolution or detailed explanations about the technical issues. This left me uncertain about when my website would be operational again.
Regarding their compensation policy, if you experience business losses or lose valuable customers due to their server shutdowns, their standard response is to add a few extra days to your hosting account. However, this minimal compensation doesn't address or cover the actual business losses, missed opportunities, or customer trust that may be affected by extended downtime.

In today's digital environment, consistent uptime is crucial for any online presence. While BigCloudy's (Bigcloudy.com) pricing may seem attractive initially, potential customers should carefully consider whether the service reliability meets their specific needs and expectations, especially if their business depends on uninterrupted online availability.

I've documented my interactions through support tickets and correspondence for my records. Every business has different requirements, so I'd encourage anyone considering web hosting to thoroughly research uptime guarantees, support response times, and communication policies before making their decision.

Excellent service by bigcloudy support team.

Got the great support from "Vijay Sonawane", and cPanel and other stuffs are very good

So far they are doing great. Thank you Nikhil for the quick response and support.

I have bought their woocommerce hosting plan 3 days ago.
My reviews for before sale and after as following:

-The sales support are awesome. they answer everything in details anytime even late hours and good recommendations of what do you need.

-Servers so far are good speed and no downtime.

-migration done by support team is fast and they handle problems in details. they will reply you even in middle of the night a real 24/7 support.

so far They are the best hosting I even tried ever.
If you are looking for good service and support with competitive price, I recommend them . you get more than you pay. personally so satisfied.

Their Customer service is really good as i hosted two Node js sites and so far they have helped me very much.
The prices are also very affordable compared to other sites that i saw.

Outstanding Support from Bigcloudy!

I had an amazing experience with Bigcloudy's support team. They were fast, friendly, and incredibly knowledgeable. Every question I had was answered quickly and clearly, and they went above and beyond to make sure everything was working perfectly. It's rare to find support this responsive and helpful. Huge thanks to the team—definitely five-star service!