BigMarker Avis 4

My company spent nine months working closely with BigMarker on a custom white-label platform that they assured us they could deliver. This wasn’t a casual conversation — it was an intensive collaboration:

• BigMarker created detailed designs
• We held regular working sessions
• We aligned on product requirements
• They repeatedly committed to specific launch dates
• When delays occurred, they postponed twice but reassured me that everything was progressing

Based on their consistent commitments, I made major business decisions:

• Paused all other development options
• Extended my contract with my previous platform at substantial cost
• Scheduled communications and transitions for my customers
• Structured the entire business roadmap around BigMarker’s promised delivery

Then, just days before the final scheduled launch, BigMarker abruptly withdrew from the project — despite having created designs, confirmed scopes, and collaborated for months.

This was not a case of “miscommunication.” It was a full-scale reversal after nearly a year of hands-on work and reliance on their assurances. There was no warning, no transition plan, and no willingness to take responsibility for the consequences.

The impact was severe: we lost roughly 12 months of practical momentum, and from BigMarker’s original March 1 launch promise, my company remains about 18 months behind where we should be. The financial, operational, and reputational damage has been significant.

I attempted to resolve the matter privately and reasonably, but BigMarker declined to take accountability for the disruption caused by their last-minute withdrawal.

If you are considering BigMarker for any custom or enterprise-level build, I strongly advise extreme caution. Do not rely on verbal assurances or informal commitments, no matter how detailed the collaboration appears. Without binding accountability, you risk facing the same outcome I did.

I hope this review helps others avoid a similar setback.

I am a BigMarker user for quite some time now. It is a big beast of a SAAS.
BigMarker might be the only webinar and conferencing software that has all the bells and whistles.
You want to make a quick meeting and have your very own fixed meetingspace url? They got you covered.
You want to make a big webinar where people have to register and want to design the page, combine it with your autoresponder, sell tickets or host a virtual summit? They got you covered.
You don't want your attendees to have to install software on their computer or smartphone? With BigMarker they don't have to.
You want to have a good livechat with polls, special offers, share your screen, a video, a presentation or have multiple speakers on the screen at the same time? BigMarker has solved that for you.
You want reliable video conferencing and superb sound quality (both features that are an absolute must for such a software)? BigMarker excells in those categories.
Basically if you need it, it's there.
The only caveat is that the backend interface is (at the moment) just in english. That aside chances are high that you won't find a better and more mature solution than BigMarker if you want to host professional webinars, vitual summits, conferences or quick online meetings.

This is a premium software service, but doesn't act like it, especially in terms of support.
It takes forever to hear back and most of the time, the issue has not been addressed; you simply receive a link to an unsatisfactory help article. Following up on the email is futile, you'll only receive the same link to the same help article again, so it seems the support staff lack a basic understanding of the product, and how companies are looking to use it.

While there's many settings and options for the webinars, it's an expensive service compared to other solutions out there.

Can someone ask bigmarker.com to confirm they own this page...

Bigmarker (BM) are awesome and I highly recommend them.