Bigmoto Avis 

Superb made the whole process easy and straightforward,

I recently part-exchanged my motorbike with BigMoto and, prior to completing the transaction, I specifically requested over the phone that my tracking device be removed and posted back to me. I was told that this would be arranged.
Unfortunately, this request was not passed on to the sales team before I collected my new bike. I was told it would be looked into, but after several days without any update, I had to contact them again. I was then told I would receive an update within three days. A further week passed with no response, despite the bike having since been advertised for sale with my tracking device still installed and active.
After around two weeks, I contacted head office, only to be told that no agreement to remove the tracker had been made. Despite several emails and my concerns that I could still track the motorcycle — potentially creating privacy and security concerns for whoever purchased it — I was initially given no meaningful resolution.
BigMoto subsequently provided me with the relevant call transcripts. Ironically, the transcript they supplied themselves included their sales assistant discussing the possibility of posting the tracker back to me, directly contradicting their previous position.
Following this, BigMoto eventually agreed to remove the tracker and return it to me. However, when I received it, the cabling had been cut rather than properly removed, rendering the tracker unusable. I am now required to purchase a replacement cable from the tracking company in order to use a device that should have simply been removed intact.
I do want to acknowledge that every sales assistant I dealt with, both over the phone and on the day of collection, was polite, professional and helpful. Unfortunately, my experience changed significantly once the sale had been completed. I was repeatedly told that the matter would be looked into, but had to continually chase for updates, while the head office "Customer Experience" team appeared unwilling to take ownership or find a practical resolution.
Overall, the way this issue was handled was extremely disappointing. What should have been a straightforward request became a prolonged and frustrating process, and the eventual solution left me with additional expense to restore the tracker to working order.

Fantastic communication. Had plenty of time to talk through all my options and find the best one for me. No pressure. Just pure help! Fantastic doing business with the company! Thank you!

As with any company, they give you less than you would get with a private sell, but it ids worth it in this case. You get a quote, someone comes and has a look at your bike, confirms the condition and lets them know and the money is transferred and he takes the bike.
Easy, the whole process was less than 48 hours so I can’t complain at all. I would definitely use them again in the future.

Excellent professional customer service. Easy to do business with. They arrived at the agreed date and time. With in 20 minutes the deal was done at the agreed price and was in my bank within 10 minutes.
What an easy way to sell my bike. I totally recommend them.

Took aporox 1 hour to evaluate the bike, they use a seperate firm (SOS). it is very thorough, so you need to be honest when filling in online form. Payment took approx 3 minutes to reach my account. Would use again. FYI i asked 4 companies to make an offer, 2 replied both had the same offer price
Only these people paib right away.

Confused I was offered 3300 for my honda. I accepted the offer they came out Checked bike over,nothing wrong with bike. Then they said its not for them,no explanation why ?

All the marketing states very clearly ‘we buy ANY bike’… put my bike details in, only to get a message saying ‘We’re not looking to purchase your bike at this time’. So which is it? Rubbish.

Could not have been more helpful and love the bike.
Thankyou

From the start the sale was fast and painless bigmoto and the sos driver were outstanding I got two valuations from different companies and their quotes were pathetic tried big moto and what a difference. If selling your bike id definitely recommend bigmoto

Richard , who I dealt with this morning was incredibly helpful and polite and helped me secure the finance needed to make my purchase. Very professional company and look forward to dealing with them in the future.

Very good service everything was very well said and easy to understand would definitely be coming back in the future more more bike

Very good price offered, driver turned up as expected, no quibble with bike, money instantly transferred, only took an hour from driver arriving to money in the bank.
Would definitely recommend

I would like to say a special thank you the Richard for his amazing prompt work ethics and being extremely helpful and patient through the full process

Richard has been fantastic.

He made the process very easy and simple.

To be honest I was skeptical based off comments on Facebook however I really didnt want my bike anymore it didnt suit my commute and I didnt want to faff with private sellers. Got my valuation online and sent pictures in. Guy come to collect the bike, spent probably 25 mins inspecting and gave what they offered. Pleased with how easy it was and now im going to buy my next bike from them and hope it is just as simple. If you are prepared to lose abit of value to sell quick then this is ideal youre not going to get top payment but i was offered £600 more than superbike factory so its not the worst price.

Richard was very friendly and helpful. The process was made very easy and all the information I needed was clearly communicated

Brought a 2024 bike (~18 months old) from big Moto Dudley. They had the bike for over 4 weeks in "pdi" , I supplied parts they said they couldn't get for weeks and was promised a refund (still haven't had it nearly 3 months later). Within the first 10 minutes of leaving with the bike I had no rear working indicators, took it back over a hour later given the bike back only for the problem to return a hour later. The bike is now back with bigmoto/KTM and has been for over a month now. Communication from big Moto is poor I'm left with finance and ongoing insurance on a bike I don't have access to . Would avoid big Moto dudley

Spoke to richard The service was fantastic, professional and helpful, and great patience given I was only free to call while at work, even went out of his way to agree to call me 45 minutes before he started work to better cater to my time restrictions, broke the cost down clearly and was all around very helpful throughout the entire process of ordering my new bike

Excellent communication with that guys and I’m really recommend them 👌👌👌