bigtopshirtshop Avis 101

It's easy ordering online and arrived as promised. Great prices and large selection. We love these T-Shirts!

I just placed an order and 20 minutes later, we decided to cancel. I reached out and asked if they can please cancel the order. It hasn't even been processed on my card yet. And they were so rude and said they're charging a twenty percent fee when I sent them the return policy, they continue to be rude and said we cancled and charged you without me saying ok I will pay the 20% or no just keep my order i asked to talk to a manager they said we dont play that game that's not a choice you get. Worst customer service I've ever had in my life. That is just a little bit of the message we had, it was much worse than that. Don't order from this company

I ordered a men's jacket in X-large tall size. It's difficult to find that size. The order came quickly and it is good quality.

High-quality thin lightweight zippered hoodie.

When a 1 star review becomes generous!

Earlier this month I had a bad experience with Big Top Shirt Shop (they sent me a vest that IMO had been obviously open/ worn washed and returned) so I left a 1-star review expecting to potentially never hear back at all, or to receive a generic boring empathetic response to my concern. I was stunned when I they emailed back accusing me of slander!

So I’ve decided to copy and paste what they said so everybody could experience their level of poor customer service.
In hindsight, the 1-star review that I left them was generous.

“Your assumption in your review below is 100% incorrect - we NEVER send used or returned merchandise.

In fact, every order we ship out is special ordered from the manufacturer, received and shipped out to the customer the day we receive it.

Had you experienced any issue with any product received your best course of action would be to notify us and allow us the chance to resolve.

Disappointing you did not afford us that opportunity.”

    Big Top Shirt Shop Support

My husband LOVES these sweatshirts! Comfortable material, great fit, easy to wear! I will buy him more! 😊

This company have very rude people for customer service! I didn't receive my shirts. They stated I didn't put the address in correct, but the full address was there. They continue to argue with me and took my review off their website! I have seen many reviews of poor quality and not trus sizes and poor customer service! I wish I had seen this before I made a purchase! We will see if we get our refund and then charge me 20% restock fee!! This is a poor company!

The shirts we bought are excellent quality. Our staff loves the way they fit and feel. Believe me, that’s not always the case with our uniform shirts. Embroidered logo looks great too.

I am very pleased with this shirt. It fits great, is comfortable, and works for a variety of looks.

Fast accurate service and very nice shirts.

Shirts were as described and appear to be of good quality. Very happy with them.

We ordered 3 sweatshirts, different colors. The quality was better than most today (not made in China) and they arrived in a reasonable time. Would do business with them again.

Was so happy to receive this well made cotton hoodie. Nice and warm, roomy, love the cozy feeling and the pouch. I would definitely recommend and purchase another one.

I bought 4 shirts for my husband for Christmas and he absolutely loves them! I will most certainly buy more of them for him!! Thank you

Very soft and light weight when I wear. I will recommend it.

Shirts look totally different in pics than online - material, quality etc subpar. But the worst is their RUDE and condescending customer service. Stay far AWAY from this company.

We ordered $600 of shirts and zipper jackets for the company . Every single one of the long sleeve shirts came in with one arm longer than the other . The short sleeve shirts collars look like they were all different sizes. Asked for replacement or anything else , they said no because they are embroidered . So I guess they will end up in the trash. We have ordered many times . Never had any major issues . Small things. This order is horrible and they don’t want to do anything about it .

THANK FOR THE RESPONSE. All the long sleave shirts were defective. One sleave is longer than the other.

Russell Athletic Sweatshirt is perfect for cool mornings. Comfortable, semi-loose fit. Great value for the price.

From beginning to end, good experience.

I have ordered embroidered shirts from this company before for my company. We upgraded our company from an LLC to an S Corp and so I ordered another custom order with the updated logo. I placed the order, sent in the new logo, and approved the UPDATED LOGO. When I received the order, they had used the wrong logo, and when I brought the error to their attention, they said it was my fault for not mentioning the logo had changed, and that somewhere in their fine print they say they may use old logos. What the actual heck? They offered me no solution, no replacements, and not even a discount on future orders. I will NEVER USE THIS COMPANY AGAIN and will make sure to spread the word to all small business owners!