I have been using bio id HRT treatments now for a while. I can only recommend this company to anyone going through menopause, they make sense of what for me was scary change to me that I was not expec... Voir plus
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Lisez les avis des autres
I'm so pleased with the service that Bioidhealth provides. It's been a year and I am so happy to continue using this fantastic service. Thank you so much to every single person who is part of the team... Voir plus
I listened to the ad’s all very professional unfortunately not the feeling I got from dealings two blood tests fine understand need to be done. The consultation Chris Markey tells me different informa... Voir plus
L'entreprise a répondu
I had a planned follow-up call with Ros after my initial consultation. She was kind, listened to my situation, and completely understood my decision to wait until after surgery before starting my Bio-... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Bio ID Health is a leading online hormone clinic specializing in Bioidentical Hormone Replacement Therapy (BHRT), dedicated to helping individuals restore balance and vitality. With over 3,000 patients served, our clinic takes pride in providing personalized, cutting-edge care tailored to your unique needs. At Bio ID Health, we focus on delivering safe, effective, and science-backed solutions to help you feel your best. Whether you’re struggling with fatigue, mood swings, or hormonal imbalances, our team of experts is here to guide you on your wellness journey. We use only the highest quality bioidentical hormones, ensuring a natural, balanced approach to hormone therapy. Join thousands of patients who trust Bio ID Health for their hormone therapy needs—because your health deserves the best.
Finally, Feel Like Yourself Again
Écrit par l'entreprise
- We're commited to our customers!
- We truly believe that everyone deserves to feel their best. This is why we prioritise the highest standard of care for all our patients and continuously strive to improve how we do things at BioID Health. We ensure all patients have regular check-ins and follow up blood tests at certain periods in their treatment plan which is all covered as there are no hidden costs.
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First Class company who care about you and your individual needs.
I would like to take this opportunity of thanking all the dedicated team at Bioidhealth especially Lisa Taggart who has been an absolute rock for me.
Such a wonderful lady who has put me at ease, listened to my needs and what I was currently experiencing.
Understands what you are going through and certainly there as a guide. Very professional, reassuring with a friendly approach who has time for you, a very special lady.
Ladies if you are in the grips of hormonal changes and everything that comes with it. Please do yourself the honours and book a consultation.
You are worthy of getting the best and this company is that.
From my first consultation with Lisa she listened to everything that I had been through. I have spent a absolute fortune on alternatives, seeing specialists regarding menopause but not one has been like Bio ID
Bio ID is up there as a first class service. Providing you with the correct up to date information to make an informed choice.
Most of all getting a thorough baseline of where you are at re blood test.
Then creating hormones and vitamins to you own individual needs.
This has never been performed for me and this has failed me on living a so called normal life.
A phlebotomist was booked to do a home visit, now you don’t get that anywhere else.
Four days later an appointment to discuss my outcome.
A tailor made plan for you is then created based on your own results.
Where before I have been prescribed the bog standard HRT and even that was wrong.
Lisa is always there for you and that what is so reassuring to know.
You can’t put a price on health and to get your own in order to function properly is a paramount. Menopause has been a battle for me. I shall be updating again on my progress.
Thank you once again.
1 mars 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this. Your message genuinely means a lot to all of us.
We’re especially touched by what you said about Lisa. She truly cares about the people she supports, and knowing she’s been such a steady presence for you during a really difficult time is so important to hear. Feeling listened to and understood can make such a difference when you’ve been struggling for so long.
It also means a great deal that you felt the personalised approach stood out. Taking the time to really understand your history, arranging home blood tests, and creating a plan tailored specifically to you is exactly how care should feel. After everything you’ve been through and the money you’ve spent searching for answers, you deserved something that finally felt right.
Menopause can be exhausting and overwhelming, and it takes strength to keep looking for support. We’re so glad you found us, and even more glad that you no longer feel like you’re fighting this alone.
Thank you again for your trust and your kind words. We’ll be right here with you, and we look forward to hearing how you continue to get on.
It's Horrible
I can say it's absolutely not acceptable.
I did payment and planning to get blood test, but by family reason I was requesting to cancelation and refund by the low with advance and it's still wail, almost 1 months to go.
I have not received anything from them, neither services, nor boxes, nor anything else, to put the refund under consideration and drag it out for so long, then they justify themselves by saying that it will take a long time between the banking system, but we all know very well that nowadays everything happens very quickly and efficiently if you want it to and make it happen.
And they are wasting time so as not to give me my money back.
So , everyone, before to do with them algo, pay treatment or test or cooperate with them - think twice, because by my experience it will be a big problem, stress and another health issue in your life.
10 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to share your feedback. We’re truly sorry to hear how frustrating this experience has felt for you, particularly during what sounds like a difficult time for personal reasons. We understand how important it is to receive clarity and timely updates when it comes to refunds.
After carefully reviewing your patient record, we can confirm that your refund was processed in line with our Terms and Conditions, which were shared with you at the time your cancellation and refund request was made. As soon as your request was received, it was handled in accordance with our standard procedure.
We have also contacted you directly to provide confirmation that the refund has been issued and to clarify the expected timeframe for the funds to appear in your account. While we completely appreciate that many payments seem instant nowadays, refund processing times can vary depending on the banking provider and payment method used. Unfortunately, once the refund has been released from our side, the exact timing of when it becomes visible in your account is determined by the banking system.
We would never intentionally delay or withhold a refund, and we’re sorry that this situation has caused you additional stress. If you have any further questions or would like us to provide confirmation of the transaction again, please don’t hesitate to reach out to our support team directly, we are always here to help.
Kind regards
Team Bio ID
A great help to find out the cause of my health issues.
It was great to have a friendly and professional advice regarding my health condition.
27 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for your kind words! We're really glad to hear that you felt supported and that the advice was helpful. It means a lot to us to be part of your health journey, and we’re always here if you have any questions or need further guidance.
From the initial online meeting to now…
From the initial online meeting to now taking my meds, the process has been professional and smooth. Lorraine was very helpful throughout and it’s really helpful to talk to someone who has been in the same boat. Understanding and empathy go a long way. As I live in a rural area, I even had my blood test done at home. I’ve been taking my meds for a week and my pain has reduced dramatically and my brain fog has gone. I feel I am present in life now and not watching from a distance. I can’t wait to see which symptoms reduce next. Thank you, thank you it’s good not to have to fight on your own anymore.
28 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing your experience! It’s wonderful to hear how smoothly everything has gone from your first online meeting to starting your medication. We're glad Lorraine could provide support and empathy. Having someone who understands really does make a difference.
It’s great that the home blood test worked out for you, and even better to hear that your pain has decreased and your brain fog has lifted. Feeling present in life again is such a big milestone, and we're excited for you to see which symptoms improve next. You deserve to have support on this journey, and it’s heartening to hear it’s making such a positive impact.
Quick delivery easy to use blood test
22 février 2026
Réponse de Bioidhealth
Thanks for your feedback! We’re glad to hear you found the blood test easy to use and appreciated the quick delivery.
Extremely poor service
Extremely poor service. Multiple failed blood test appointments, constant chasing for updates, and minimal treatment provided despite paying hundreds of pounds. Communication was inconsistent, and overall the experience did not meet expectations. This is still ongoing and I have never dealt with a company with such bad customer service. We come to you for help and support but this experience has been so stressful.
1 janvier 2026
Avis spontané
Réponse de Bioidhealth
Thank you for your review. We have checked our records and can confirm that you are currently liaising with our team to find a suitable resolution.
Please be assured that we will continue working with you to reach an appropriate outcome and appreciate your ongoing cooperation while we resolve this matter.
Kind regards
Bio ID Team
Scam Upsell Sales Company
Exactly as per another review below. This is just an upsell scam company!!!
My experience exactly the same as below. Paid for a discounted rate, sent my blood in, and now expected to pay for another test, no release of results unless I pay another £150.
The company will now respond with we want to make a better clinical decision, before locking you in to a load of other rubbish. I’m well versed in my bloods, all my issues, and like the other reviewer below, can read my own bloods and make an informed decision.
I had a much better test and service from Numan, without all the rubbish responses I’ve read from the company below. I will be taking this further and reporting them as medicine and sales tactics should not be mixed with the emphasis on rip off sales.
I paid for something, provide it! It’s very straightforward.
21 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience has left you feeling frustrated, as this is certainly not the impression or level of service we aim to provide.
We would like to clarify an important clinical point regarding our testing process. For laboratory diagnosis of testosterone deficiency, the 2017 British Society for Sexual Medicine (BSSM) guidelines on adult testosterone deficiency require two serum testosterone measurements taken on separate occasions. These samples should ideally be collected between 7–11am and in a fasting state where possible, as testosterone levels naturally fluctuate throughout the day and can be influenced by several external factors.
For this reason, the initial blood test is designed as a screening test only. Its purpose is to identify patients who may be suitable to progress to a second, more comprehensive blood test panel. The first test alone cannot clinically diagnose testosterone deficiency, and requesting confirmation testing is a medical safeguard rather than an upsell or sales tactic. This approach ensures that any treatment decisions are made responsibly, safely, and in line with established UK clinical guidelines.
As a clinician-led HRT/TRT service focused on optimising hormone health, interpreting blood results accurately is a key part of your care. Your clinician will carefully assess your results alongside your medical history, symptoms, and current medication to provide a clear, safe, and personalised interpretation. This helps ensure that any treatment decisions or adjustments are appropriate and clinically sound, and that you have the opportunity to ask questions and fully understand what the results mean for you. For this reason, we share your blood test results with you directly following your consultation, once they have been reviewed and explained by a clinician. This approach supports safe, high-quality care and ensures you receive the most accurate and meaningful explanation of your results, rather than numbers without clinical context.
We appreciate that many patients are knowledgeable about their own health and results, and we fully respect your right to seek care through a provider that best suits your preferences. Our intention is never to create unnecessary costs, but rather to ensure that clinical decisions are evidence-based and medically appropriate.
If you would be open to it, our patient support team would be very happy to discuss your concerns further and review your experience in more detail so we can continue improving our service.
Thank you again for your feedback.
Kind regards
Bio ID Team
Saved My Life
I can't thank or recommend them enough. I felt like I was dying and couldn't even get an appointment for my symptoms with an NHS doctor, never mind any help or treatment.
I saw an advert on Facebook about the symptoms and I thought "Yes! That's exactly what I'm experiencing!" So I contacted them for a video consultation. They were so supportive and helpful and arranged a blood test, which we then thoroughly reviewed and set up a HRT and supplement plan. I went for the full package, as I was so impressed by them and wanted to give them and myself the best chance we could to try and get me out of the miserable, painful, foggy waking nightmare that is perimenopause.
When I say they saved my life, it's not really hyperbole.
The service they have provided me is exceptional - this is what women's healthcare can and should be like.
My symptoms have either gone completely or dramatically reduced. I was so ill before for years, it's literally been life changing for me. I have been getting treatment for about 9 months now. I'm 45 years old.
Please do this for yourself and let them help you. You will not regret a penny and wish you did it sooner. I will certainly be signing up for however long I need to.
My sincerest thanks to the amazing people of BioID Health 🙏
20 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this with us. Reading your story really moved us. It’s clear how much you’ve been through and how tough things were before finding the right support. We’re so happy that we could help and that the treatment has made such a real difference in your life. It’s amazing to hear how much your symptoms have improved and how much more like yourself you feel now.
Stories like yours really show the power of compassionate, personalised care. We hope it encourages others going through the same struggles to reach out and get the help they need. You truly deserve this relief and support.
It’s wonderful to hear how life changing this journey has been for you. Thank you again for sharing your experience with us.
These people are awful!
These people are awful! My previous experience with Re-Enhance in Hale was amazing and I achieved my optimum Testosterone Levels through a cream product. Their(BIOiD) product wouldn't dispense properly and was an awful texture that wouldn't absorb. Nobody wants to help as soon as they've had your money. Don't go anywhere near them if you value your health!!
20 février 2026
Avis spontané
Réponse de Bioidhealth
We’re really sorry to read that you feel this way and appreciate you taking the time to share your feedback.
We have looked carefully into your case and can confirm that the appropriate investigation steps were followed in line with our clinical and customer care procedures. However, we completely understand that you are unhappy with your experience, particularly regarding the product dispensing and texture, and we’re sorry this did not meet your expectations.
Your request for a refund will now be reviewed in accordance with our Terms and Conditions. If there is any additional information you would like us to take into account as part of that review, please do reach out to us directly so we can ensure everything is considered.
We always aim to provide both safe clinical care and high-quality products, and we regret that this was not your experience on this occasion.
Kind regards
Bio ID Team
Great team and service 👏
The team is so great. I cannot believe they were so nice. I had two follow up appointments with Miss Chantel Francis in the same day and she was so nice and patient and sooo calm.
Also, admin team is marvelous ( some names, Anna and Julie), I called and left a message. They came back to me quickly and explained what they are going to do. They are really good team 👏 👍 I would recommend them to my friends 🧡
20 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this! We’re so happy to hear that Miss Chantel Francis made your appointments feel calm, patient and supportive. She really cares about each person she sees. It’s also wonderful to hear that Anna and Julie from our admin team could get back to you quickly and explain everything clearly.
It really means a lot to us that you’d recommend our team to your friends. Hearing that our care has made a difference for you genuinely makes our day. Thank you again for taking the time to share your experience.
I felt heard listened to and could ask…
I felt heard listened to and could ask lots of questions without judgement . All of which were answered in a way that made me feel we were on the same page .
The company is very up to date with the lastest science & holistic in its approach . Jenifer was really warm & professional the communication was excellent with keeping in touch , getting me appointments ect . Could not be more delighted with the service . I spent the whole day literally sighing with relief feeling someone could finally take some of this complex task & weight from me . Thsnkyou .
14 février 2026
Avis spontané
Réponse de Bioidhealth
Wow. Thank you so much for taking the time to share this.
Reading this honestly means a lot to us. We’re so glad you felt heard, supported, and able to ask questions openly. That’s exactly how it should feel. No judgement, just real conversations and clear answers.
Jennifer will be so happy to hear this. She truly cares, and it shows.
We’re really grateful you trusted us with something that’s felt heavy and complex. Thank you for letting us be part of your journey.
Knowledgeable and Understanding
Knowledgeable, Understanding, listened to me.
12 février 2026
Avis spontané
Réponse de Bioidhealth
That really means a lot, thank you. We truly appreciate you taking the time to share that. We always want our patients to feel heard, understood, and supported, so knowing that you felt listened to and cared for makes us very happy.
I definitely gonna give them no star…
I definitely gonna give them no star but I have to give them 1 I pay them £9.99 book appointment with doctor but no one call me back or not even reply me with me email regarding my appointment
So I advise to everyone very be careful with them don’t pay them any single penny coz them look like scam
As I mentioned before I already emailed multiple time on day I booked appointment but none of get reply back I also call to this receptionist and she confirmed someone called me as soon as possible but till today no one called me back. I also dispute my credit card as well to ask for the get my money back so I hope I get my money back as soon as possible.
Asim Zafar
12 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience, we understand how frustrating and worrying it must have felt to book and pay for an appointment and then not receive a call or email response.
Please be assured that we take comments like this very seriously. We would never want any patient to feel ignored or misled. In order for us to properly investigate what happened and resolve this for you as quickly as possible, we’ll need a few more details so we have requested these through the Trust Pilot system.
We genuinely value our patients and are committed to providing a reliable and professional service. We hope you’ll give us the opportunity to look into this and make things right.
Kind regards
Bio ID Team
Cannot speak highly enough of the team!
Ros and the team made me feel completely supported from day one. They listened to everything I was going through without judgement which has resulted in a truly person centred treatment plan of which I am already seeing and feeling amazing results!
14 janvier 2026
Avis spontané
Réponse de Bioidhealth
This is so lovely to read, thank you so much for sharing this. It truly means the world to us.
We’re so glad you felt heard and supported from the very beginning, and even happier that you’re already seeing and feeling such amazing results. That’s exactly why we do what we do.
Super efficient
I had my initial call this morning with Lorraine who was brilliant and super efficient. All booked in for my bloods to be taken next week. Thank you so much Lorraine.
13 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you for sharing this. Lorraine will be so happy to hear your kind words, she really does care about making those first calls feel reassuring and clear. We're so glad you’re all booked in for your bloods and moving forward. It’s such a positive first step.
Having just joined bio health from a…
Having just joined bio health from a previous clinic, it’s night and day difference, very helpful and professional answered all my questions.
Jodie who has been helping me has been amazing very helpful and quick to reply , I would definitely recommend this company for men and women who need trt or hrt .
12 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for taking the time to share this. It honestly means a lot to us, especially knowing you’ve experienced care elsewhere and can truly see the difference.
We'll make sure Jodie sees your message. She’ll be so happy to hear this. She genuinely cares about the people she supports, so it’s wonderful to know that came through in your experience.
We’re really grateful for your trust and your recommendation. Supporting both men and women on their TRT and HRT journey is something we take seriously, and feedback like yours reminds us why we do what we do.
Réponse de Bioidhealth
That’s great to hear. Fingers crossed the kit arrives with you very soon. If you need anything at all while you’re waiting, just let us know.
It doesn’t happen overnight but it’s worth it!
I have been BioID now for 18 months.
It took a while to get me balanced partly due to me being ultra sensitive to also most everything & having an auto immune disease that I need to keep an eye on. So finding a service that’s online and so convenient with the blood test happening at my own home has been a god send as I was a full time care giver for my husband and I have to say my energy levels, strength & mood improved significantly when Dr Norton & her Team worked together to get me on the right prescription.
Onboarding & settling into the medication was probably a little longer for me as I expected but Lisa Baker has been fantastic in ensuring that I remain on plan and discuss my options. I chose to pay annually to get the discount & also take the supplements.
At first I thought it was a little expensive but it has been worth the investment in myself and give me a much better quality of life. Even my kids have made some comments.
What really stood out to me was the level of care from Dr Norton who overlooked my treatment due to my complications, she didn’t give up because I’m a complex case. They stuck by me and haven’t let me down.
Thank you to the BioID Team - it’s great to see your growth & improvements over time.
5 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing your experience. Reading your story really means a lot to us. We know how challenging it can be to manage your own health while caring for a loved one, and it’s wonderful to hear that your energy, strength, and mood have improved since starting your treatment.
Dr Norton and the team will be thrilled to hear your kind words. It’s exactly why we strive to provide personalised care, especially for patients with complex needs. Lisa will also be happy to know her support has made a difference in helping you stay on track.
Investing in yourself is never easy, but it sounds like it’s truly paid off, not just for you but for your family as well. Thank you for trusting us and for recognising the effort we put into each patient’s journey.
We’re so glad to have you with us and look forward to continuing to support your health and wellbeing.
From the initial consultation with Ros…
From the initial consultation with Ros to my bloods which were taken at home I then had a one to one call with Tayyub who went through all my blood results in detail and now my symptoms make sense. I now know where my levels have been low on the HRT side and also on the vitamin side. I'm excited to receive my tailor made prescription and am hoping to see big improvements. Thanks all for a first class, personal service!
3 février 2026
Avis spontané
Réponse de Bioidhealth
Thank you so much for sharing this, it really means a lot to us.
We’re so glad to hear that your journey so far, from your consultation with Ros, to your home bloods, and your one-to-one call with Tayyub, has helped everything start to make sense. That moment when the results finally connect the dots with how you’ve been feeling can be incredibly validating.
It’s great to hear you now have clarity around where your HRT and vitamin levels have been low, and we’re excited for you as you begin your tailor-made prescription. We truly hope you start to see the improvements you’re looking for very soon.
Thank you again for trusting us with your care and for taking the time to leave such thoughtful feedback. It really does mean a lot to the whole team.
Shocking customer service
Still no response to let me know if you have looked into this a week later ??? Again customer service is shocking!! You say all the right things but action speak louder than words. I would expected someone from your company to at least have been in touch with me for an explanation and I would like to know why your company thinks I’m not entitled to a refund ?? I paid for the consultation I paid for the blood test I paid for the medication and have had to repeat the full process AGAIN and pay for it with a new Doctor due to your company’s incompetence! Can you please explain why you think I don’t deserve an explanation and a refund when in your PUBLIC answer you have said you will review the case!
Please be extremely careful with this company. While the product worked for me when it arrived it was not labelled to what I should be taking just had blank stickers on the bottles. Once I had made a payment with this company the response was always slow or sometimes I was ignored. Then I would be told my email went to spam (funny that never happened before you got paid) it was Nothing like the service I had before they got my money. I feel the customer service is terrible and they don’t care all they are interested in is getting a full payment for the year and then dont respond to emails. So much so I ran out of medication on holiday after asking serval times did I have enough for my holidays!! I was told yes I did but as suspected I ran out of cream on Xmas Eve. It was a nightmare. I’ve asked for a refund but have been told no! It’s a disgrace and I will be taking it further Edit Delete Share Reply from Bioidhealth 5 days ago We’re very sorry to read about your experience and thank you for taking the time to share this. We completely understand how frustrating and stressful it must have been to run out of medication while on holiday and to feel ignored when you needed support. We sincerely apologise for the issues you’ve raised, including the unlabelled products, slow responses, conflicting information about your supply, and the difficulties you faced when trying to get a refund. This is not the level of service we aim to provide, and we understand how concerning this must have felt. We would very much like the opportunity to look into this properly and understand exactly what went wrong. We will review your case in detail and take appropriate action to ensure this does not happen again. Thank you again for bringing this to our attention. We genuinely value feedback like this as it helps us improve, and we hope we can resolve this matter with you. Kind regards The Bio ID Team
28 janvier 2026
Avis spontané
Réponse de Bioidhealth
Thank you for your patience while we raised your concerns with our Senior Management Team.
Following a further review, we confirm that your refund request was fully investigated in accordance with our refunds policy, details of which were provided to you at the time your request was submitted. I can confirm that all services covered by your payment have been provided, including blood testing, consultations, and prescriptions.
In line with our Terms and Conditions, once a private prescription has been dispensed and the medication dispatched, it is not eligible for return, exchange, or refund except in limited circumstances. This policy is consistent with the Human Medicines Regulations 2012, the professional standards of the General Pharmaceutical Council, and relevant health and safety regulations. Furthermore, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, dispensed prescription medications are exempt from the right to cancel, as they are individually prescribed, unsuitable for return, and intended for human consumption. Refunds are therefore only considered in exceptional circumstances, such as where the medication supplied does not match the prescription, arrives damaged or defective, or where a dispensing or clinical error attributable to our service has occurred.
In light of the above, we confirm that all processes and procedures were followed correctly and in accordance with the treatment plan offered and agreed to within your signed consent form, which also confirms your understanding that dispensed prescriptions are non-refundable.
Should you require any further clarification, please do not hesitate to contact us.
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