Bionic Avis 

29
•
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I ordered the Ipod headphone charger. The item is well made and a beautiful piece of equipment that looks good on any desk or tabletop. The charger worked as it was advertised. The delivery was late d... Voir plus

Noté 5 sur 5 étoiles

I bought the Magic keyboard and trackpad tray and build quality is in another level, exactly how I expected sturdy, heavy and minimalist.

Noté 1 sur 5 étoiles

NEVER will get your item. I ordered something and they kept talking about quality control. That was 2.5 months - they have many similar stories online. SCAM of a company do not order from them. They w... Voir plus


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

29 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 72 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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3,5

Tous les avis

(29)

29 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

The company is scam

The company is scam. Placed my order and after a month of ZERO communication, I reached out to them and I was told there were “stock issues”. Because of the lack of communication, I told them (or him - I think it’s one person) to cancel my order and issue me a refund. They “cancelled my orders”, but here it is 6 weeks later, no product and no refund. Every email is just excuse after excuse. No product. No refund. DON’T buy from this company. I’m currently in the claim process with PayPal.

28 mars 2026
Avis spontané
Logo de Bionic

Réponse de Bionic

We would like to clarify several inaccurate statements in this review.

BIONIC is a small independent company producing products in small batches with long manufacturing lead times. During this order period, we experienced inventory delays which affected fulfilment timelines, and we communicated this to customers as updates became available.

At no point was the customer ignored or “ghosted”. We responded multiple times regarding the order status and later processed the cancellation request after the customer asked for the order to be cancelled.

The refund is currently being handled through PayPal’s dispute system, which is why the matter remains active. We have already acknowledged and accepted the case on our side and are cooperating with PayPal to resolve it.

We fully acknowledge that the delays and communication could have been handled better, and we apologise for the frustration caused. However, claims that we are a scam or that no communication took place are simply false.

Kind regards
BIONIC

Noté 5 sur 5 étoiles

Great experience

I ordered the magic duo tray and I love it! It’s so sleek and the quality is great. Fits perfectly into my workspace. Looking at getting the monitor stand next 😍

17 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Wallet

The wallet is awesome. Super slick looking and easy to carry. Holds everything perfectly and high attention to detail

9 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Avoid if you can.

Very weird situation.
An order was placed and paid with the information from my mother credit card. She hasn't visited the Bionic site but other e-commerce platforms, so we could not understand how the order started.

Nevertheless an item was delivered after 2 months from the moment the money was taken from the card (200 euros charged on the credit card)

Upon contacting the company they first said that if we sent back the item we would have got a reimbursement. We did that at our own cost but they kept both the money and the item. Claming that there was a scratch on an aluminum case.

Note that we have pointed out with photogaphic proof that the scratch was there upon arrival and also that the packaging was terrible, a carboard box with some bubble wrap, no label mentioning "fragile item inside" and no protective polystyrene packaging.

So overall I'm not sure if this is a scam company or a very bad one. But probably an onest company would at least have offered a partial reimbursement.
Clearly avoid it as possible (if you can).

9 avril 2026
Avis spontané
Logo de Bionic

Réponse de Bionic

Hi Antonio,

We take claims like this seriously, but your review does not reflect what actually happened.

The order was successfully delivered, and no issue was reported within the required timeframe after delivery. The damage you later referenced was only raised significantly afterwards, and based on the information provided, we were unable to verify that it occurred in transit.

Despite this, we still engaged and tried to find a resolution. The item that was returned to us arrived damaged, which unfortunately makes it ineligible for a refund under our policy.

We also note inconsistencies in the information provided regarding the origin of the purchase, which further complicated the case.

We always aim to resolve issues fairly and transparently, and many customers can attest to that. In this case, we followed our stated policies.

Best regards

Noté 1 sur 5 étoiles

Have ordered more than 4 months ago and…

Have ordered more than 4 months ago and yet to receive my product. Regular emails giving vague information about processing some remaining backlog (for months now). Many other users with similar experiences, found many (now deleted) comments on social channels. Poor communication, rarely receive a response to my emails. Best to avoid.

Edit: (since I can't reply to comments)
ORDER BL1557
I feel like I'm some kind of time loop where I keep receiving the same type of message over and over. I've received similar messages promising ' immidiate resolve ' months ago on social media and email. From an email in December last year:

We are currently closed until 12 January. As soon as we reopen, your monitor stand will be completed and shipped securely and promptly.

Another email from end of Jan this year:

We did our best to dispatch all orders before closing for the holidays, however we were not able to get everything out in time. We reopened last week and are currently processing all pending orders. Your order is in the queue and will be dispatched very soon.

We're April now, possible to get some concrete information or just ship the product?

I've also received a variety of reasons: remaining backlog, longer production time and now stock delays. Which one is it?

I also know for a fact some of the comments you deleted aren't resolved, one of the guys messaged me personally.

31 mars 2026
Avis spontané
Logo de Bionic

Réponse de Bionic

Hi, our apologies for the experience here.

We did face some stock delays which unfortunately impacted a number of orders, but we are actively working through these and resolving each case as quickly as possible.

Could you kindly share your order number with us so we can look into this immediately and resolve it for you?

Regarding your comment, we only remove very old comments that relate to cases which have already been fully resolved, to avoid outdated information causing confusion.

We appreciate your patience and will get this sorted for you.

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