Avoid. Nearly €10,000 paid, products held hostage, projects stopped
This has been the worst experience I have had with any service provider in nearly twenty years in business, and I would urge any brand to think very hard before trusting Biorius with your products or your money.
I engaged Biorius as my EU and UK Responsible Person and have paid them close to €10,000. In return, my products were taken offline and held hostage until I agreed to pay repeated €520 fees that, in my view, have no basis anywhere in the agreement I signed. When I would not simply pay charges I believe were invented, the response was not to resolve it, but to send an email declaring the matter closed and stopping all of my projects.
Only last month I paid a further €1,540 to register a product. No work whatsoever had been done on it, the project had merely been loaded onto their system, and they still moved to stop it and keep my money. This is not the first time either. On an earlier payment I cancelled two products I had paid for in full and received a credit of just €640, when I was owed well over €3,000. I accepted it in good faith to keep things moving, and this is how that good faith was repaid.
Throughout, the communication was appalling. I was passed between four or five account managers, my emails went unanswered, and my manufacturers' genuine questions, asked while they were actively trying to provide exactly what Biorius demanded, were ignored. Instead of help, what came back were dismissive and unprofessional replies.
I am now left with no choice but to demand that my products are either finalised or that I am refunded in full, and I am taking legal advice and pursuing this formally. If you are a growing brand that expects to be treated fairly and spoken to like a client, rather than held to ransom, my strong advice is to look elsewhere, and to get every single fee agreed in writing before you hand this company a cent.