Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Voir plus
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Lisez les avis des autres
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Voir plus
L'entreprise a répondu
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Voir plus
L'entreprise a répondu
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de meubles
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
- Magasin de meubles
- Fabricant
Écrit par l'entreprise
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Coordonnées de contact
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Royaume-Uni
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Excellent
4 k avis
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Great delivery
Great delivery. There was an issue with my postcode. The delivery men were very patient and helpful.
The bed is amazing, my daughter loves it. I turned the upper part of the bunk bed into a play area for my daughter's smaller room. The bed is very sturdy and can carry her weight, plus some toys and toy storage unit.
I would order from this company again.
9 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you so much for your lovely review 😊
We’re really pleased to hear that our delivery team were patient and helpful while resolving the postcode issue — that’s exactly the level of service we aim to provide. I’ll be sure to pass your kind comments on to them.
It’s fantastic to hear how much your daughter loves her new bed! We love the idea of turning the upper bunk into a play area — what a brilliant way to make the most of the space. It’s great to know you’re happy with the sturdiness and quality too.
Thank you again for choosing Birlea, and we’d absolutely love to welcome you back in the future.
Bed arrived broken
Bed arrived broken, header and footer are both damaged. I’ve only received it yesterday and I’ve already contacted them to initiate a return. Hopefully they reply within 48h window given with a solution and a refund.
I will change the rating here all going smoothly, but they’ve prompted me to make a review now and this is my experience so far.
Update: They’re replying below, although they don’t allow my reply to theirs, hence I’m updating review here. I contacted them on Friday, they came back to me today: if I dispose the defective bed myself, they refund me straight away, if they need to collect it, then they won’t refund straight away… that’s to encourage me to have the hassle of disposing big pieces of defective furniture myself when they’re extra heavy and my car isn’t big enough to fit them in… I replied to them asking to collect asap, but not yet any reply or information on when they can collect, when I’ve told them I have no space at home to store their damaged furniture. I’m expecting family visit and I have no bed frame and my living room and bedroom taken by big boxes! Not happy at all. I need to remove one more star on this review.
12 février 2026
Avis spontané
Réponse de Birlea Furniture
We’re really sorry to hear that your bed has arrived damaged — that’s certainly not the experience we want for our customers.
Thank you for contacting us already to initiate the return. Our customer service team will respond as quickly as possible within the stated timeframe to get this resolved for you. If you haven’t heard back after 48 hours, please feel free to follow up with us directly.
This isn’t the standard we expect, and we’ll ensure the issue is handled properly. We really appreciate you giving us the opportunity to put things right and hope we can turn this experience around for you.
Happy customers…
The two men who delivered the cabinet were polite. They also did the fitment of the crystal drawer knobs vey quickly and efficiently
9 février 2026
Réponse de Birlea Furniture
Thank you so much for your kind review 😊
We’re delighted to hear that our delivery team were polite and that they fitted the crystal drawer knobs quickly and efficiently for you. That’s exactly the level of service we expect, and it’s always lovely to hear when the team are recognised for their great work.
We hope you’re enjoying your new cabinet, and thank you again for choosing Birlea.
Received my order quick and kept me…
Received my order quick and kept me informed of my delivery.
9 février 2026
Réponse de Birlea Furniture
Thank you for your great review!
We’re so pleased to hear your order arrived quickly and that you felt well informed throughout the delivery process. Keeping our customers updated every step of the way is really important to us.
We truly appreciate you choosing Birlea and hope you enjoy your new purchase.
Next delivery isn’t next day delivery
Next day delivery isn’t next day delivery.
No communication or tracking. Still has yet to arrive. Moving into a new house with no bed.
12 février 2026
Avis spontané
Réponse de Birlea Furniture
We’re very sorry to hear this — we completely understand how frustrating this must be, especially when you’re moving into a new home and expecting your bed to arrive the next day.
This certainly isn’t the standard we expect. Our transport team will be looking into this as a priority to understand what has happened with the delivery and the lack of communication.
Please could you contact our customer service team directly with your order details if you haven’t already? We want to get this resolved for you as quickly as possible and make sure you receive a clear update.
I recieved a text message with a time…
I recieved a text message with a time of delivery and they arrived bang on the time stated fabulous. The guys were really nice and professional and cheery too..... I would highly recommend this company
13 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you so much for your wonderful review 😊
We’re delighted to hear that your delivery arrived exactly at the time stated and that the team were professional, cheerful and helpful. That’s exactly the standard of service we aim to provide, so it’s lovely to know it made a great impression.
We truly appreciate your recommendation and your support — thank you for choosing Birlea.
Excellent tracking facilities and great…
Excellent tracking facilities and great delivery service
11 février 2026
Réponse de Birlea Furniture
Thank you for your fantastic review!
We’re really pleased to hear you found our tracking facilities excellent and that you were happy with the delivery service. Providing clear updates and a smooth delivery experience is something we work hard on, so it’s great to know it made a difference.
Thank you for choosing Birlea — we truly appreciate your support.
Very helpful.
1 octobre 2025
Réponse de Birlea Furniture
Thank you for taking the time to leave us a review!
We’re really pleased to hear you found our service very helpful. That’s exactly what we aim for with every customer interaction.
If there’s anything we could have done to make your experience a full 5 stars, we’d love to hear your feedback — it helps us continue to improve.
Thank you for choosing Birlea.
Very poor quality item
Very poor quality item. I just bought a house so I purchased 2 wardrobes 2 bed side cabinets and a chest of drawers. I had high hopes but these were soon dashed. The delivery and sales team were spot on I cannot fault that , however some pieces were damaged at the corners, some holes did not line up, vital parts were missing. A bit of a shame really, I raised it with the company and I have sent in batch numbers and photos. I bought furniture from other companies and felt they provided a far better product. Not having a moan just disappointed.
11 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for taking the time to share your feedback.
Firstly, we’re really sorry to hear about your experience. Moving into a new home should be an exciting time, and it’s disappointing to hear that the furniture didn’t meet your expectations — especially after purchasing multiple pieces.
We’re pleased to hear that our delivery and sales teams looked after you well, but damaged corners, misaligned holes and missing parts are certainly not the standard we expect from our products.
Thank you for already providing batch numbers and photos — that’s extremely helpful. We have requested further information from you so we can find your order number and chase this up for you.
We truly appreciate your honest feedback, and we’re sorry that on this occasion we let you down. If there’s anything further you’d like to share with us, please don’t hesitate to get in touch.
Very Poor Quality
Very Poor Quality, Edges chipped (cut with a blunt saw). I have bought Other Items A Third of this price Much Better Quality, I will never use this company again, The Chip Board Used very cheap, I would have liked to return it but had glued it together so could not take it apart,
DO NOT BUY THIS PRODUCT
10 février 2026
Réponse de Birlea Furniture
We’re really sorry to hear about your experience — this is certainly not the standard we expect for our products.
To help us investigate this further, could you please let us know the product name and, if possible, share some images showing the issues with the edges and materials? Our Customer Service team will review this thoroughly, as we take feedback like yours very seriously and want to prevent this happening in the future.
We appreciate you bringing this to our attention and hope we can work towards a resolution.
Great communication
Great communication, easy to arrange delivery date / time . Given 3 hour slot , delivery 1 hour notice on phone , delivered on time
8 février 2026
Réponse de Birlea Furniture
Thank you for sharing your experience!
We’re thrilled to hear that our communication and delivery service worked so smoothly for you. Giving notice, sticking to the schedule, and making it easy to arrange are all things we strive for, so it’s great to know it made the process hassle-free.
We really appreciate your feedback and hope you’re enjoying your new furniture!
An excellent service
This was an excellent furniture delivery service. I was kept involved every step of the way. I raised a query about delivering to the first floor and got a punctual and helpful response. The delivery was on time and the two delivery men were friendly, polite and helpful. This was heavy furniture and I was fearing it might be left at the door step but instead everything was delivered to where I wanted it. Excellent service.
10 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you so much for your fantastic feedback.
We’re delighted to hear that you felt well informed throughout the process and that your query was handled quickly and helpfully. Clear communication is something we really value, so it’s great to know this made a difference.
It’s especially pleasing to hear that our delivery team took such good care of you and ensured everything was placed exactly where you needed it. We understand heavy furniture can be a worry, so we’re glad we could provide reassurance and a smooth experience.
We truly appreciate you taking the time to share your experience — thank you for choosing Birlea.
Polite & Helpful
The two gentlemen were very polite and informative throughout making my delivery
10 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you so much for your kind words! We’re thrilled to hear our delivery team made a positive impression — being polite and informative is exactly the standard we aim for. We’ll be sure to pass your feedback on to them!
Enjoy your new Birlea product, and thanks again for taking the time to share your experience.
Fantastic customer service
Fantastic customer service, efficient and friendly service.
10 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you so much for your lovely feedback! We’re delighted to hear you found our service efficient and friendly — providing great customer care is always our goal. Your kind words really mean a lot to the team!
Very polite and courteous staff who…
Very polite and courteous staff who cleared up afterwards.
Arrived on time and were helpful with our purchase
9 février 2026
Réponse de Birlea Furniture
Thank you for sharing your experience! We’re so pleased to hear our team was polite, courteous, and helpful — and that they left everything nice and tidy. Arriving on time and making your purchase smooth is exactly what we aim for, so it’s great to know we hit the mark.
Thanks again for choosing Birlea!
NOT next day delivery orders even 5day delivery!!
Ordered via B&Q website. Bought a small double bed as it was next day delivery - has still not arrived 5 days later. Shocking service - was told it was because we lived jn scotland!! Can't comment on bed as not arrived.
8 février 2026
Avis spontané
Réponse de Birlea Furniture
We’re really sorry to hear about your experience and completely understand how frustrating this must be, especially when you were expecting next day delivery.
We have requested further information from you so that we can look into this for you and chase this up for you.
Great furniture and great delivery
Great furniture, great lads who delivered it, nice, well mannered and bad weather conditions. Highly recommend!!
3 février 2026
Réponse de Birlea Furniture
Thank you so much for the fantastic feedback!
We’re thrilled to hear you’re pleased with the furniture and that our delivery team made such a great impression – especially in tough weather conditions. We’re very proud of the way our teams represent us, so your comments will mean a lot to them.
Thank you for the recommendation – we really appreciate your support!
Would not line up properly to screw
Would not line up properly to screw. One chair absolutely filthy
6 février 2026
Réponse de Birlea Furniture
We’re really sorry to hear this — that’s certainly not the experience we want for our customers.
The alignment issue during assembly and the condition you’ve described are both concerning to us. So we can look into this properly, could you please let us know the product name? Our Customer Service team will review this further as it’s not the standard we expect to leave our warehouse.
If you’re able to share a few photos with our customer service team, that would also really help us investigate and put things right for you as quickly as possible.
We appreciate you bringing this to our attention.
Réponse de Birlea Furniture
Thank you so much for your lovely feedback!
We’re delighted to hear you’re pleased with the quality and craftsmanship of your furniture. It’s always great to know our products are meeting expectations.
We really appreciate you taking the time to share your experience and hope you continue to enjoy your purchase for years to come!
I was informed every step of the way…
I was informed every step of the way about my delivery.
The delivery guys were fantastic and it is good quality.
One fly in the ointment was the delivery charge which almost stopped me from buying as I thought it was excessive.
Other than that very happy.
23 janvier 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for sharing your experience! We’re delighted to hear you felt well-informed throughout your delivery and that our team made a fantastic impression. It’s also great to know you’re happy with the quality of your new item.
We completely understand your concern about the delivery charge and appreciate your honesty — we’ll take all feedback on board as we continue to improve.
Thanks again for choosing Birlea, and we hope you enjoy your new furniture!
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