Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... Voir plus
L'entreprise a répondu
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Voir plus
L'entreprise a répondu
Ordered a Birlea servile 6 chest of Drawers Came within 7 days choice of delivery day. On delivery day was updated along the way actually delivered exact time Guys were very polite and respectfu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de meubles
- Magasin de lits
- Magasin de meubles de chambre à coucher
- Magasin de meubles pour enfants
- Magasin de meubles
- Fabricant
Écrit par l'entreprise
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Coordonnées de contact
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Royaume-Uni
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Excellent
4 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very Helpful Delivery Team
Very happy with the delivery of my new Birlea bed. Very helpful team that also brought the heavy box upstairs for me.
Would definitely recommend.
3 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for taking the time to leave us such a lovely review!
We're really pleased to hear that you were happy with the delivery of your new Birlea bed and that the team were helpful in bringing the box upstairs for you. It's great to know the service made a positive difference to your experience.
Thank you as well for recommending Birlea – we really appreciate your support.
Delivery guys were early and…
Delivery guys were early and communicated brilliantly - took my new lovely chest of draws upstairs and carefully left the bed where I wanted it - ultra efficient- very happy - thank you
4 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your kind review!
We're delighted to hear that the delivery team communicated well and made the process smooth for you. It's great to know they took care placing your chest of drawers upstairs and positioned the bed exactly where you wanted it.
We're really pleased you're happy with your experience and appreciate you taking the time to share your feedback.
Delivery was booked for between 8-1pm
Delivery was booked for between 8-1pm
And they arrived 8 am on the dot very polite
3 mars 2026
Réponse de Birlea Furniture
Thank you for taking the time to leave us a review!
We're really pleased to hear that your delivery arrived right on time and that the team were polite. It's great to know everything went smoothly.
We appreciate your feedback and hope you enjoy your new Birlea furniture.
Cannot place in required room
The driver stated that they cannot take the furniture upstairs as they’re not insured to. I’m a single parent so have nobody to help me lift this bedroom furniture which is 72kg. If you’re delivering bedroom furniture, this should be placed in the required room. I’ve now got a chest of drawers in my hallway that I can’t move.
3 mars 2026
Avis spontané
Réponse de Birlea Furniture
We’re really sorry to read this and can completely understand how frustrating and difficult this must have been.
This certainly isn’t the experience we want any of our customers to have. Our deliveries are carried out by third-party transport partners, and while there can sometimes be insurance restrictions around carrying items upstairs, we appreciate that this should have been made clear and handled better.
Please could you send us a direct message to info@birlea.com with your order details so we can look into this properly? Our transport team will investigate this further, as this isn’t the standard of service we expect.
We’d really like the opportunity to put this right for you.
Clear and simple instructions and looks…
Clear and simple instructions and looks great!
2 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thank you so much for your lovely review!
We’re really pleased to hear you found the instructions clear and simple, and that you’re happy with how everything looks once assembled. That’s exactly the experience we aim to deliver.
We hope you enjoy your new furniture, and thank you again for choosing Birlea!
Great delivery
Great delivery, very polite and helpful in bringing it in to the room I needed.
Great mattress !
Thank you.
2 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thank you so much for your fantastic review!
We’re delighted to hear that the delivery team were polite and helpful, and that they made sure everything was brought into the room you needed — that’s exactly the level of service we aim to provide.
It’s also wonderful to know you’re pleased with your mattress! We hope you enjoy many comfortable nights ahead.
Thank you again for choosing Birlea!
Great delivery service
Was able to track arrival time online. The guys were polite and friendly and very happily and efficiently carried all the boxes straight upstairs. Can’t fault them.
2 mars 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your lovely feedback. We’re delighted to hear the delivery service met your expectations, from tracking the arrival time to the polite and efficient delivery team. It’s great to know everything went smoothly — thank you for taking the time to share your experience.
Réponse de Birlea Furniture
Thank you for your feedback. We’re pleased to hear the delivery was professional and that the team were polite and helpful.
Don’t expect it to last more than a year at best.
Disappointed. Very cheap, light weight materials. Flimsy, thin, soft pine. I had to add a load of heavier duty timber to give me confidence the bed wasn’t going to snap as soon as I as anyone sat on it. Poor quality. Wouldn’t buy again.
28 février 2026
Avis spontané
Réponse de Birlea Furniture
We’re sorry to hear you’re disappointed with the bed and that it hasn’t met your expectations. This is certainly not the experience we want for our customers, and we take feedback about build quality very seriously.
We’d really like the opportunity to look into this further and see how we can assist. Please could you contact us with more details about the issue, including your order number, so we can review this properly and advise on next steps.
Thank you for taking the time to share your feedback — it helps us continue to improve our products and service.
Wrong do it again….
Furniture arrived fine but was badly damaged. Now have to wait for a new one - bad quality control and no visibility as yet when the new one is going to be delivered and the damaged one removed (which is currently sat taking up
space in hall!)
27 février 2026
Avis spontané
Réponse de Birlea Furniture
We’re sorry to hear about your experience and understand how frustrating this situation must be, especially having the damaged item taking up space while you wait for a replacement.
This is not the standard of quality control or communication we aim to provide. We would really like to look into this further and give you an update on the replacement and collection. Please could you contact us with your order number and any relevant details so we can assist you as quickly as possible.
Thank you for bringing this to our attention — we appreciate your patience while we work to resolve this.
Réponse de Birlea Furniture
Thank you for your feedback! We’re pleased to hear you were happy with the service.
Bad design
Bad design, bad quality,
They said that an eraser would be put in the packaging to rub out the numbers on the panels, well that was a joke as we only had three panels with numbers on 2,10,and 11. After over hours figuring out how to put it together, the draws were hard to pull in and out eventually all the ball bearings came out hence the reason why we took out all the pieces and smashed it up. Waste of money waste of time. should’ve realised by the price you only get what you pay for in my opinion it was a waste of money.Do not buy this product. 😡
25 février 2026
Avis spontané
Réponse de Birlea Furniture
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the standard of quality or usability we aim to provide, and we regret the inconvenience and disappointment caused.
We would appreciate the opportunity to look into this further and understand what went wrong. If you’re willing, please contact us with your order number and any additional details so we can review this properly and see how we can assist.
Thank you for taking the time to share your feedback — it helps us identify issues and improve our products and service.
Friendly helpful great communication
Friendly helpful great communication
27 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear you found our team friendly and helpful, and that communication was great.
Great buy
Delivered as planned. Ordering was great. Didn't see it was self assembly, but husband managed to put the sideboard together. He was dreading it but it went together quite good. It looks amazing. It has completed our vision. And is as good as the picture shows. There's a couple of marks, and we were short of the tiny black screws 7 of them. But they were for the tiny brackets on the back, 4 in each section which he's leaving off as worried the screws might show through anyway.
26 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your detailed feedback! We’re delighted to hear the sideboard looks amazing and has completed your vision — it’s great to know it lived up to the pictures and that assembly went more smoothly than expected. We do appreciate you mentioning the small marks and missing screws, and we’re sorry for that inconvenience. If you’d like us to look into this further, please don’t hesitate to get in touch. Thank you again for sharing your experience!
Great Product
Great Product. Service was excellent. Call ahead which helps plan the day. Thank you very much
26 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear you were pleased with both the product and the service, and that the call ahead helped with planning your day. We really appreciate your kind words — thank you!
Excellent service
Delivery on time,nice polite delivery men who bought mattress in for me. Excellent service.
26 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your lovely feedback! We’re delighted to hear delivery was on time and that our delivery team were polite and helpful. We’re so pleased you were happy with the service — enjoy your new mattress!
Réponse de Birlea Furniture
Thank you for your feedback! We’re pleased to hear delivery went well and that you’re loving your mattress. Enjoy!
Fantastic service
We ordered two bedside cabinets. They came already assembled but were well packaged to avoid any damage.
We were advised of the delivery time slot and details. Communication was great. Delivery people carried them into the bedrooms and unpacked carefully. The were really friendly and helpful and answered any questions we had
The bedside cabinets are well made and sturdy and look fantastic. We would 100% recommend buying from this company and we certainly will do again.
25 février 2026
Réponse de Birlea Furniture
Thank you so much for your fantastic review! We’re delighted to hear everything went smoothly — from clear communication and careful delivery to the quality and look of your bedside cabinets. It’s great to know our delivery team were friendly and helpful, and that you’re so pleased with your purchase. Thank you for the recommendation — we look forward to welcoming you back again!
Efficient on time delivery
Really easy transaction from start to finish, on time delivery exactly as the app stated and friendly helpful delivery staff.
Big thumbs up 👍
24 février 2026
Réponse de Birlea Furniture
Thank you so much for the brilliant review!
We’re so pleased to hear that everything went smoothly from start to finish and that the delivery arrived exactly when expected. It’s especially great to know our delivery team made a positive impression – we’ll be sure to pass your kind comments on to them.
We really appreciate the big thumbs up and thank you for choosing Birlea!
I was kept informed from purchasing to…
I was kept informed from purchasing to delivery. Delivery driver called me to let me know what time he'd arrive and he arrived on the dot.
He was polite and helpful.
Great service
25 février 2026
Avis spontané
Réponse de Birlea Furniture
Thank you for your wonderful feedback!
We’re delighted to hear that you felt well informed throughout the whole process and that the delivery went exactly to plan. It’s great to know the driver kept you updated and arrived right on time – and that they were polite and helpful too.
Providing a smooth, reliable service is exactly what we aim for, so your comments mean a lot. Thank you again for choosing Birlea!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.