BlackVue Australia Avis 

Amelia was really good. She helped me walk through the steps of getting the Wi-Fi connection to work on my new Elite 8. she was very patient because I'm a bit slow.

Really pleased with the service from BlackVue Australia / Auto BlackBox. My dashcam developed a fault outside the standard warranty period, but they still offered a fair-priced factory refurbished replacement with a 6-month warranty rather than leaving me stranded. When I flagged that my rear camera mount and adhesive tab were missing, Ben from the support team sorted a replacement without any fuss, dispatched via Express post. Communication throughout was quick and genuinely helpful. Would recommend.

Alex was very prompt in replying to my problem and followed it through to a satisfactory conclusion. As I am 85 years old he explained the proceedure in steps I could understand which was absolutely necessary as this is the first Dash Cam I have had installed.. First class support.
Roderick Dixon

We've had Blackvue products for about five years now I think, and I've had cause to ask for help a few times. Today was yet another time, and I've got to say Alex was outstanding, could not have been more helpful and obliging. This is not the first time I've posted a great review for these guys, possibly the third time over maybe give years. Andrew was also extremely helpful and these two chaps are typical of the people I've dealt with over recent years.
I've recommended these dashcams to two others who have bought them in the past, and they are very happy too.
I'm just saying how highly I rate the service and products, and thanks to these people.

After sales service and repairs are top notch. Ben and the team are always on hand to assist and often exceed expectations. This is why choosing my next dash cam is an easy decision. Blackvue all the way!

I can really attest to the aftersales customer service excellence of the BlackVue team. The person I was served by was Oliver and he was incredibly helpful and supportive. I personally would like to thank him and also the team he represents. Thank you all!

Adam knew exactly how to help. He directed me through different ‘pages’ of the app on my phone, knew expertly how to get me to a certain page, knew what I needed to know (as a dash cam virgin), what best to set different menu options at for my purposes & led me thru everything with professional patience & know how. It was such a relief & delight, to work thru it all with him & also, to speak to such a good human! Thank you so much!

Contacted Company in Osborne Park WA for a replacement SD Card and whilst fitting to dashcam they recognized an issue with the camera accepting the SD Card. After reviewing Company advised an internal component had broken within the dashcam so they offered to replace the camera under warranty. At all times the staff very extremely approachable and helpful, especially Adam (Support Officer). If you need a BlackVue dashcam or support then I would highly recommend this company - AUTO BLACKBOX PTY LTD
p: +61 (8) 6267 5167 f: +61 (8) 6267 5166
a: 13 Pearson Way, Osborne Park WA 6017

I experienced a Blackvue dashcam failure and reached out to Blackvue’s Australian distributor, Autoblackbox support staff who are based in Perth Western Australia.
Their phone and email support was absolutely brilliant.
Chaim was able to provide some very well explained technical information and suggestions on how to restore functionality.
To further help fix the ongoing issue he sent via Express Post, a replacement rear dashcam unit at no cost me, which ultimately fixed the problem.
This is the best customer experience that I’ve had in decades, bar none!
I can highly recommend Blackvue and their distributor Autoblackbox, they have the best dashcam products and even better staff to help you.

Kieran was incredibly helpful and professional and knowledgeable. I am very appreciative of his time and attention to detail. He also demonstrated empathy and understanding around my lack of tech knowledge and I left the conversation with a better understanding of your product and tech in general.

Too long call waiting time to get the support. Help was great. Thanks to the staff

Kieran. Was so helpful. Stepped me through the process. Just brilliant

As soon as I started speaking to Adam I felt he knew what he was doing, he worked through the problem step by step with me and figured out what was wrong and fixed the issue

Kieran has been so helpful! He guided me through how to use the black vue app. Great customer service, no long wait or 10 option hoops to jump through either A+

I have had the best experience, love the product and loved the technical help to fix my LTE reconnection problem. Thanks a million!!!

Perfect, knowledgeable and trustworthy response. Such a great experience.

Oliver was polite, friendly, thorough and very helpful.

Adam was so helpful! He was very clear and explained exactly what I needed to do whilst being very pleasant and warm.

Oliver is the BEST!!! His communication was very clear, was incredibly patient as these situations can be very frustrating, and absolutely courteous throughout our whole communication. An absolute legend and you guys are extremely fortunate to have Oliver work for you and not the competition. If I could buy him a beer id buy him a keg. Give him a payrise.
Thanks Oliver!👍
Regards
Zoran

Warranty claim for the camera was very quickly resolved, with the new camera’s firmware and configuration updated, before being installed.
Thanks to all the Blackvue team, and on this occasion to Oliver in particular.