Bloombox Club Avis 

1 290
•
TrustScore 2 sur 5

1,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Ordered an Areca Palm on 4 June (order UK-188672, £65.64). It never arrived. The tracking they sent showed the parcel had never even reached the courier. After a month of chasing, on 2nd July... Voir plus

Noté 1 sur 5 étoiles

I was gifted a 6 month subscription. The first plant arrived well, albeit with a very small decorative pot. But since then, I've had nothing but problems. Missing pot one month, smashed pot the next m... Voir plus

Noté 4 sur 5 étoiles

Product overall good. Slight damage to the lid. Plant missing on arrival, suspect lost in transit as box not correctly put together. After 2-3 weeks messing around I eventually received 4 replacement... Voir plus

Noté 1 sur 5 étoiles

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift) The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were... Voir plus

À propos de l'entreprise

  1. Boutique d'articles de mode

Écrit par l'entreprise

Breathe, De-stress and Grow - make your home beautiful, fresh and tranquil with specially curated plant subscriptions delivered monthly or quarterly, or choose from a variety of statement plants available from the shop.


Coordonnées de contact

1,8

Bas

TrustScore 2 sur 5

1 k avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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1,8

Tous les avis

(1 290)

18 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Beautiful monthly treat

I'm three months into my subscription and loving it.
A monthly treat just for me.
They have all come well packaged with good information cards so that I can give my new plants the care they deserve.
Each plant also comes with information about the positive effects of plants in your home.

23 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service, beautiful plants, updates on delivery, delivery was quick with my boxes arriving in perfect condition,could not be happier.. will definitely be buying from them again.

22 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Stunning and unique goods

My first purchase was a stunning medium calathea which arrived as promised, on time and beautifully packaged. It is extremely healthy and came with lots of helpful and easy to follow care instructions. It is so beautiful that it deserved a new pot which I bought from Bloombox. The sizing guide was very helpful in choosing. Thank you Bloombox you are a fabulous and unique company.

21 avril 2021
Avis spontané
Noté 1 sur 5 étoiles

Disappointing and bad quality plants

Disappointing experience from start to finish. Bought a snake plant in January, which despite paying £6.95 for postage arrived with sad looking and damaged, snapped leaves. I contacted customer service and was offered a 20% discount, which I accepted to avoid the hassle of returning the plant. Six weeks later the plant developed an infestation of fungus gnats, which I understand is common with poor quality soil. Despite my best efforts, I've not been able to get rid of the infestation and my plant started to look quite poorly and had to be disposed of. I chose Bloombox because I thought I would be paying a premium for a good quality plant but have been disappointed. Feels like a massive waste of money and can't recommend them.

20 avril 2021
Noté 1 sur 5 étoiles

Questionable quality

I am afraid that the Zamioculcas Zamiifolia I ordered arrived with black spots covering it that would have been caused by overwatering, the plant pot was sodden on arrival. Overwatering an Zamioculcas Zamiifolia causes the soil to stay wet too long - leading to root rot. Rot is caused by anaerobic fungi and bacteria. Anaerobic means without oxygen; and that’s what happens when soil is wet too long - there isn’t enough air in it to feed the cells of the roots (which, being living things, require oxygen,) or the microbiome of the soil (the helpful bacteria, fungi, and micro-organisms that make for healthy soil.) The spots are caused by a fungus, usually, which can move into the stems of the plant from the roots, or it can be a secondary infection attacking because of the reduced defenses of the plant.
After contacting Bloombox after sales I was advised that the black spots were natural. I know that this plant will not survive long. They are offering no exchange or refund. Disappointing and not a trustworthy seller.

16 avril 2021
Logo de Bloombox Club

Réponse de Bloombox Club

Hi Lisa,

Thank you for taking the time to leave us a review.

We can see that you initially contacted our Customer Care Team on Monday 12th regarding your Zamioculcas Zamiifolia which had black spots on it and was concerned this was a disease affecting the plant and followed this up with an image of one of the stems.

A member of our customer care team responded and said this was natural for the plant, but asked for more pictures and offered some advice on checking to see if there were any other issues that might be affecting the plant such as to much light.

You responded on Wednesday indicating you felt this was root rot and kindly provided more pictures of various stems showing the black spots. However, we cannot see any images showing the soil or the base of the plant, if this has simply been missed can you please send these over to our customer care team by replying to the last email and a member of our team will follow this up for you.

We shared these images of the branches with both our in-house plant care team and supplier who both confirmed that the spots are natural to the plant and could not find any evidence of root rot affecting the plant, as the common indicator of this is yellowing leaves which your pictures did not indicate.

Our customer care team responded to you with this information and also included pictures of the Zamioculcas Zamiifolia display on our website and one we have in our office which also have same black spot/ marks which are not harmful to the plant.

Thank you again for taking the time to speak to us and leave us a review.

Thank you,
Team Bloombox Club

Noté 5 sur 5 étoiles

Brilliant place to buy indoor plants

Brilliant place to buy indoor plants, having bought a number of gifts from Bloombox.

I'm looking forward the year ahead as I have just signed up for the year long subscription service.

12 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from Bloombox

Excellent service from Bloombox. Had some issues with a plant and the customer service was excellent. Detailed advice on how to help the plant and a replacement offered despite being past the deadline for replacement

12 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Fabulous plants

The plants I ordered arrived today, and I was absolutely thrilled to see such healthy and full specimens. These are the prettiest I have ever received by online order, and no more expensive than others that were just roots. Each of my eight lovelies is now in the ground, watered, and I can hardly wait to see them grow! Thank you so much! You may use my response on your page if you wish. I appreciate BloomBox very much!

10 avril 2021
Avis spontané
Noté 3 sur 5 étoiles

I do love the plants that Bloombox Club…

I do love the plants that Bloombox Club provides. However, their website leaves a bit to be desired. It's often very difficult to find the Login option. The UX could definitely be improved. Also, there is no way to skip a month's delivery in the subscription service and I definitely think this is a necessary feature that needs to be developed.

10 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Thumbs up all round

Super easy to navigate the website, plants arrived in great condition and great packaging within a few days of ordering. Will definitely be a returning customer

8 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Very happy

Very happy. There were a couple of bumps at the beginning and staff were helpful and polite.

8 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Well worth a subscription

I have a subscription and have bought plants separately and they are always excellent quality. The plants are well packaged and the pots are lovely.

The customer service is also excellent and helpful. I was only planning a short subscription but I can see myself with them for a while!

4 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

I have now bought three different…

I have now bought three different plants and all have been really good and delivered in good time
The packaging for the plants is the best i have ever seen which is a really nice touch, shows how much you care about your customers

4 avril 2021
Avis spontané

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