Bloombox Club Avis 

Bought a terrarium kit. I knew it was a kit because that's what I wanted..The 'kit' arrived and when assembling the 'kit' there was a distinct lack of soil and charcoal. The images on the website show the assembled kits with significantly more charcoal and soil.

The 'kit' looked bare when I assembled it. Not happy with the quality or the fact the item delivered was not as described I contacted the CS department. They don't accept returns. What? The product is not as described, so the don't accept returns. Feels like a con to me. The CS adviser also said I should know what I am ordering.......

I did know what I ordered as the description said kit, however the pictures on their site show a lot more soil and charcoal.

The kit they supplied would easily fit in a jam jar.

If you want to get ripped off buy from this mob. If not go elsewhere!

Wish I’d been on here first. Ordered a snake plant, came severely dehydrated with brown tips, told this is normal!!!!! My fern is fine and these both were well packed. My terrarium planted were another story, got a company who stayed the high postage is to ensure product arrives in tip top condition and I even added the £5 insurance guarantee, the terrarium planes were packaged in a plastic cover which would have protected them perfectly had the packer cared not to trap most of the leaves in resulting in them snapping off. In addition to this it was placed inside the box for transit upside down!!!! So the majority of the soil in the plants emptied itself all over the box!!!
The final straw is contacting CS to be told they refer complaints to the fulfilment centre, who in true style came back and said nothing looked damaged!!!! Well of course the centre that poorly packed and damaged the items would say that!!!! What a ridiculous way to conduct customer service complaints. So now I’m 2 weeks on from delivery and no further in a replacement, complete gaslighting AVOID AVOID AVOID

Avoid at all costs.

Purchased a terrarium as a valentine’s gift for my partner. Poorly packaged with 3 damaged plants but customer service would only replace one of the 3. Replacement turned up in an even worse state. All 3 plants are not useable

My partner ordered a terrarium for my Christmas present, she ordered it in November, when she had no shipping notice close to Christmas, she contacted Bloombox, who said they would ship it next day, that was 22nd Dec, the live plants and terrarium arrived 28th Dec, as it had been so long since shipping, the label said 23rd, we planted up the terrarium straight away, to give the little plants chance to recover, one passed away very quickly, covered in mould, we contacted Bloombox and they said we had the wrong plant and a replacement would be shipped, to arrive in 3 to 5 days, 8 days later it arrived damaged, very dry and missing most of its leaves, we have since been in touch with Bloombox and they've offered us a refund for the plant, a replacement, and 10% off our next purchase.
The terrarium with its light looks good, two of the original plants are surviving well so far, the little replacement he has already passed, so sat waiting for our 2nd replacement plant now.
Customer service for Bloombox is all by Email, there is no contact number, I know people often shout, but talking to someone can solve an issue very quickly.
Would we shop at Bloombox again, No, we are very disappointed with the customer service, we paid a premium for the terrarium and got second rate plants and service, in our opinion.

Partner ordered Christmas gift for her son was told would arrive in seven days so plenty of time before Christmas when it didn’t arrive was told it will arrive not sure when though but until then here’s a picture to show them of what you brought them. What a joke here’s a pic of your gift you might get sometime in the future….
And Bloombox don’t reply with your generic “where very sorry for our terrible service” how about actually do something to resolve issues or offer better solutions than here’s a picture.

Ordered in plenty of time for Xmas. No updates on order. No response from customer service within their 24-48 hour window. Will it arrive, who knows.

Takes a while to dispatch (7 days) but when I emailed to chase it up it was answered quickly and dispatched that day. Coming from the Netherlands it took 3 days which was fair,I just didn't realise bloombox uk was dispatched from the Netherlands.I ordered a lucky bamboo plant and it was nothing like the picture on website,the websites photo has tightly interwoven stems and the one I received was more woven like a money tree,pretty loose. I had my eye on this for months so was very disappointed with the outcome.The sites photo of the plant looks very eye catching and unusual which is the reason I wanted it,unfortunately the plant I received could have been bought looks like it could be from a homeware/garden store. I emailed and sent photos and they said no refunds or returns. Not the worse experience but for the prices I would say just go to your local garden store,you will find similar plants and be able to return them I needed

Ordered a Pineapple plant with Glazed pot as a birthday present over a week ago. When searching using the tracking number no parcel can be found. I rang chasing the status and was told I would get a response by close of business - nothing.
As the recipients birthday has now come and gone the enjoyment of giving this present has gone - and still no nearer knowing if it will ever materialise.

I received a Plant Terrarium Kit as present from my daughter and I am really happy with it. It was a lot of fun setting it up and it looks beautiful especially at night with the light in the lid. Highly recommend!

Website wouldn’t let me purchase what I wanted to buy and the company are still holding £134 worth of my money. Despite talking to them on the phone a week ago and saying the money would be taken out of holding due to failed purchase. Absolute scam steer clear

Re reply bloombox club were at fault with this and their accounts team had to clear the block. They also offered me a gift voucher to remove my review despite being unable to purchase anything from them in the first place!

I stumbled upon BloomBox via Instagram and I am obsessed! Their plant selection is impressive, arriving healthy and well-packaged. I had a question about one of my orders and customer service was top-notch and extremely helpful. I highly recommend BloomBoxClub for your plant needs – my home has never looked better!

I received the plant subscription box as a gift and truly love it. Every month I get surprised with a new plant that comes with a matching pot or basket. This is most likely the most creative gift I ever received as it keeps on gifting each month. Highly recommend!

Ordered a terrarium as a gift and although they initially loved it, mould started to develop within a week. Emailed support and they asked me to reply with pictures, which I did the same day. A day later, I had an email asking me to reply to their email (despite not receiveing a response from them), so I replied again with the same pictures. It's now been over 3 weeks with no response, awful service and I have a useless product!

I recently ordered some plants from BloomBox UK and I was so impressed with the quality and care taken in packaging and delivering the plants. The website was really easy to use and the plants arrived in perfect condition, with helpful advice on how to care for them. The plants look great in my garden and I am so happy with the service I received from BloomBox UK. Highly recommended!

STAY AWAY - misleading website that lies. Says 3-5 days delivery yet not even dispatched after a week. Terrible communication with no help. They add on insurance at checkout that is not needed and deceitful. Awaiting refund. Shocking company and service

The order was for a friend. My friend was very delighted! She loved the terrarium and it made her birthday so special. The plants arrived safely, there's just been a delay but the customer service is very helpful! Really recommend this company. :)

Absolutely brilliant company - love their choices each month for my subscriptions. Customer service always helpful, friendly and reply promptly.
Would definitely recommend to all family and friends to try this service.
The plants are wonderful and always arrive in pristine condition.

Ordered a plant as a gift for my son and daughter-in-law over a week ago.This has not been delivered yet and communication is poor.Will never use this company again.

I have just had contact from a very nice lady at Bloombox following my original review.
I am very pleased with the outcome.

I purchased the 6 month plant subscription box. I am really excited about my surprise plants that I receive each month. Great choice of plants and surprise gifts added to my box. Good job, Bloombox Club!