Blu Dot Avis 

While the furniture is beautiful, the site is horrible to navigate around. They need to offer sizing at the selection area where colors and materials are selected. Was trying to order counter stools and ended up with the bar stools (because they show the same product twice on the same page of the website so it was very confusing) I can imagine many customers making the same mistake we did if they did not look at the item carefully and just wanting to check out for a specific style of furniture.

We are so incredibly unhappy with how customer service handled it. Had to get charged 10% restocking fee and they wouldn't honor waiving the shipping. There is no exchange policy. The site is really horrible to navigate. Now we're even debating on even re-ordering at this point. Huge disappointment with our first experience with blu dot. Huge huge huge disappointment with this company.

Customer service is rude. I reached with an issue with the hardware on my console and was told that the fingerprints that were on the piece when we opened the box were from contact with the air and that I needed to buy a brass product to clean this brand new piece of furniture. Then when the second piece arrived the hardware was nicer so I thought easy fix I could exchange the console hardware. WRONG! They questioned how well I cleaned the hardware and why I didn’t reach back out sooner. They talked me like I did something wrong. Only thing I did wrong was buying more furniture from them — Horrible customer service

If I had known how utterly frustrating it is to work with this company I would have never used them.If you want to wait at least six months for your sofa and Then hope to receive it from the shipping company have at it. I would NEVER order from this company again. I waited over 5 months for a sofa. Was told it was delivered to the warehouse to be delivered on august 11 YET it won’t be delivered to me until sept 16!!! And quite honeslty I don’t even have faith it will come when they say.
Seriously. It’s beyond. And after reading other reviews I am not an isolated case. Someone needs to get control of this company and fix it !!!!

I recently furnished an entire 2 bedroom Brooklyn apartment from scratch and Blu Dot was one of the best experiences.

They had timely order fulfillment and the overall product quality was great! I felt everything was well worth the price.

Especially want to note that the Li'l Something Side Tables, which are wood+metal were so easy to put together and are super stable. They will be easy to disassemble and move and I will probably keep them forever.

So often these nouveau online brands have good marketing and design but, then you get some piece of furniture that had zero quality control and you feel like you got scammed.

Rest assured Blu Dot can be trusted, they will leave you with a great fully functional piece of furniture.

I have several products: queen New Standard and two Hush beds, large teardrop and large Hoola mirror, Note Side Table and Swole table and several accessories. We’ve been fans and customers since 2004 .. When I shop here, I imagine being a customers and clients back in the early and mid-50s whom “got” the functional, anesthetic and financial value in the products. So, while I own several authentic mid century pieces ( Eames, Nelson, Saarinen and Noguchi ), there’s something about what I imagine i “see” in BD Other saw and then mid century movement, after it was popular and after before it was priced out of range for the very people it was created and designed for

When the delivery team came to deliver the bench, it was in two packages, both too heavy for me to carry. the team showed me their order form stating DRY DELIVERY INSIDE DOOR ONLY NO ASSEMBLY NO TRASH REMOVAL.
So I signed for a delivery which I could not inspect, carry, and will have to evidently assemble it myself--like IKEA but not as nice!

Similar to other reviewers on Trustpilot, my experience buying a bed frame from Blu Dot was a disaster. All I can say is buyer beware. The bed is constructed out of numerous pieces that fit together like a puzzle; think of building something from IKEA, only way worse. Poor design: screws connecting pieces together popped through the veneer; drawers don’t close fully; and the bed makes squeaky noises with the slightest movements.
— Warning: there is virtually no way to disassemble and reassemble one of these beds because the materials used on the internal structure are so cheap that they are starting to break from normal use in 2 1/2 years; pretty crazy at a price of $2500. I suggest looking at Room and Board, where there is real customer service, including a one-year no-questions return policy.

While some of their furniture, such as chairs may be attractive and well designed, I suggest testing anything very carefully in one of their show rooms. Reading the positive reviews on this site, one notices they deal with simple pieces of furniture and small household items, all of which are much less challenging to manufacture correctly.

(The delivery company Blu Dot contracts with is downright scary in my experience, but that’s another story)

I bought I bed frame from here in Dec 2017. (delivered Jan 2018) The platform snapped from the headboard in Sept 1st 2020. If you spend $2000 on a bed it should last longer than 2 years 8 months. Really any bed frame at any price point should last longer than this. The bed was not subjected to any unusual wear and tear. It was delivered and installed by blu dot and was not moved or taken apart or anything during the time we had it. It snapped when we moved it a few inches to get to a plug behind the bed.

The disappointing part was the customer service. I emailed blu dot when the bed broke and they had gotten back to me within 24 hours. I explained the situation and was just inquiring if we had any options. I was hoping they might be able to replace the broken part, or maybe give us a discount on a new frame, or even just put us in contact with someone who could repair it. A few emails were exchanged and they were very responsive. Amanda Harris was helping me and asked me to send her pictures which I did. At this point there was no response. I emailed them several times, no response. I submitted a new customer service request, no response. I called them, and they insisted that Amanda would get back to me within 24 hours, no response. Since then, when I call they never answer, unless I call from a different phone number. YES!!! They are screening their calls and avoiding my phone number. I finally reached out to a friend of mine that works for a website that sells their products. Guess who finally called me back! (Another customer service representative, not Amanda) The final result.... "It has been too long and the product is not longer under warranty" and they can't do anything about it. No discount on a new bed. No contact or recommendation on how to get it fixed. Just an offer to buy a new one... Is this a joke???? 2 years and 8 months..... no longer under warranty. They said it was purchased in 2017 and it is now 2021. Not taking into consideration it was delivered in 2018 and it took the 6 months and 22 days to respond to my original request of when it broke. I'm not even that upset about the bed. I understand things happen. I also understand that are not be able to remedy the situation, however the lack of response for 6 months and 22 days is unacceptable. Really poor customer service!! And poor quality product.

DO NOT BUY FROM THIS COMPANY!

I was very happy with the quality and the level of customer service and support. I would order here again. :)

Bought a bench for my front foyer Online and unfortunately it didn’t work for the space! I had no significant issues sending it back but the whole experience cost me over 200.00 off my original purchase to return it!!!. Very disappointed with this experience!!

Bought lots of stuff from Blue Dot--metal trays, ottomans, table--and everything is good quality and nice looking. Recently I had to contact customer service over an inaccurate tracking number and Nate was wonderful. He actually answered the phone, no horrible voice menu. He was super sweet. And he got back to me as promised in email, then promptly resolved the issue. Customer support is important. Very pleased with it for this business.

Experience delays from blu dot manufacturing chairs. No real updates and consistent delay week over week. I am now at 4 months waiting for them and not sure if they will ever arrive/

My review is for the catalog unsubscribe process. We receive an inordinate amount of junk mail (who doesn't these days...) and Blu Dot has by far the most delightful unsubscribe process. The unsubscribe link is printed right on the back of the catalog so you don't have to waste time digging through help archives. The page itself isn't spammy and does not attempt to thwart you from unsubscribing. This is how ALL catalogs should work. Great job Blu Dot!

(Also, we have their New Standard couch and it is too awesome.)