Blum Avis 47

Ausgezeichneter Kundenservice - hatte Rückfragen zu einem Alutür-Scharnier. Geduldig und sehr zügig hat der Mitarbeiter herausgefunden, um welches Scharnier es sich handelt und eine Lösung des Problems veranlasst. Wirklich ein ausergerwöhnlicher Kundenservice, den man meistens gar nicht mehr gewohnt ist. Danke!

Nach Anfrage zu Küchentürbeschlägen wurden mir 6 St. Beschläge gesendet, kostenlos. Kaum zu glauben. Es ist davon auszugehen, das Arbeiten über die Fa. Blum exzelent sein werden. Besten Dank für das ungewöhnliche Entgegenkommen.

Neumeier Burkhardt

Had their systems installed in all of my kitchen cabinets. 3 hinges failed after 4 years on one door. Contacted them and at first they were very helpful and ordered a change in warranty. However, it panned out as the item number i had, and the one they replaced me with were not the same hinges (eventho same part nr.) . Later found out my items are part of "industry line" (whatever that meant, however later found out what it means). Was directed to contact the shop i bought the kitchen at. They reached out to factory and factory has no warranty on it after 2 years (standard EU warranty) but wants payment. Went back to Blum asking how is that, they are now washing hands that "its not their product" so there is no warranty outside the warranty given by the factory.
Won't die for 50 euros, but it's the customer relations a company keeps. As little as that money means to me, they mean even less to them.
I would understand this if the kitchen came with "xxx" brand name hinges that are "based on Blum products". However, this is not the case. The hinges only have BLUM name on them. Kitchen is advertised by having BLUM (there's no mention of only 2 year warranty). They also advertise 100000000 (whatever number Blum uses) amounts of successful closing/openings of the door (same thing BLUM uses in their marketing). So in essence, it is BLUM name that stands behind those hinges. Me, as a customer has no idea if something is part of "industry line" or whatever other "lines" they have. I see a name that i presumed meant something, and i see the same marketing with xxxxxxxxx amount of opening/closings and went with it. When installed it only has their name so everything checks out. Well, until it doesn't as, as explained by the support person "industry line is not their product but only has parts of their product". Which is borderline scam as the product still carries their name and customer has no idea from which line something came.

Similarly, when you order computer hardware, some parts are OEM, some are retail, however, this is clearly stated in the product descriptions, and as such both have different warranties. In this case, you are not sure until you encounter a problem.

Have already ordered replacement from the factory, but feel moral obligation to write the truth on possible issues behind the marketing campaign.

Our kitchen was installed 8 years ago. It incorporates a Blum larder style unit which has operated very smoothly until very recently when there became increased resistance when closing the drawer. I traced the problem to one of the runners and contacted Blum via their web site to see if I could purchase a replacement. In response to my query they couriered a replacement runner pair to me the next day, free of charge. Excellent service.

Customer service as it should be. Replying almost instantly to my enquirey and subsequently to a further three emails. A very efficient and well organised service.

Excellent customer service, e.g., regarding replacement parts! Exzellenter Kundenservice, z.B. bezüglich Ersatzteilen!