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Lovely loan car provided. Halfords had advised brake pad replacement during tyre replacement last week. Mentioned this to BMC who completed major service and MOT and they confirmed pads all ok. Scrupulously honest and professional, great communication and I can highly recommend BMC (Best Motor Company) in this area!!
Booked in at short notice as the brakes on my Mercedes were juddering, Kris and Jen were fantastic and Kris explained that even though the brakes probably were damaged he still wanted to check them before just replacing them, he checked them and showed me the results which confirmed the issue which was reassuring. Top team lovely atmosphere and nothing too much trouble.
Took my Volvo here to resolve a problem with a flickering headlight. They mistakenly diagnosed the problem as requiring a new headlight.
Over £2,000 spent, problem not fixed, it turned out it wasn’t the headlight at fault, it was a control board, which should have cost a fraction of the price.
Best they could offer to remedy the situation was to do the correct work for free, which would have left me over £1,500 out of pocket.
You take your car to a specialist garage to trust them to get it right. Failure to get it right is bad enough, but to refuse to accept their own liability, thinking it’s ok to cost their customers thousands for wrongful work, is despicable.
And then they refused to even do the correct work because I wouldn’t agree to sign away thousands agreeing to their pitiful offer!
I’m left over £2,000 down for work which never needed doing. And still needing to get my car fixed elsewhere.
Moral of the story, don’t entrust your car to these people.
We’ve used BMC for several years following a nightmare experience with our local Volvo dealership. We go to them for routine servicing, and any issues that crop up in between. They’re honest, reliable, and know Volvos inside out. Highly recommended.
This was the first time I used bmc-volvo, I'm very pleased I found them and I will be using them in the future. My first contact by phone left me confident they understood the work needed and really new how to do it economically, they explained what was needed and quoted a fair price. When I collected the car today there were no unexpected extras and I was given an itemised bill for the agreed work. Thoroughly recommended,
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