Bnk To The Future Avis 

Réponse de Bnk To The Future

4 juil. 2024

Thank you for your feedback and suggestions. Our goal at Bnk To The Future is to build a long-term, sustainable investment strategy centered around Bitcoin wealth building. We believe that this approach, rather than offering a wide array of altcoins that frequently change in popularity, provides our investors with a stable and reliable investment framework. To support this, we are committed to helping our investors understand this philosophy and develop their own Bitcoin financial plans.

Regarding Bitcoin Hard Talk, our investors have found the weekly market updates extremely useful for staying on track with their Bitcoin financial plans. These updates help them avoid distractions and stay focused on their long-term goals. We don’t see ourselves as a competitor to Coinbase who offers all crypto assets rather than long term Bitcoin Wealth building.

We appreciate that you have become a shareholder in private equity through our platform. Our investment banking team consistently provides updates, but when a company stops communicating, our options are limited to chasing them for information. We understand the higher risks and less frequent updates associated with private equity. For those who prefer more frequent updates, public equity might be a better fit, despite typically lower returns due to its later stage and reduced risk and we allow investors to invest in public Bitcoin stocks now too.

We value all suggestions aimed at improving our services and are happy to assist with any specific shareholding queries if a ticket is submitted.

Thank you again for your valuable input.

Best regards,
BF Investor Relations

Réponse de Bnk To The Future

4 juil. 2024

Thank you so much for your kind words and thoughtful review. We're truly grateful for your recognition of our long-term vision and commitment to our investors. Simon Dixon and our entire team have indeed worked tirelessly to navigate challenges and deliver results, especially in light of the any private equity investments that go wrong like Celsius.

We're particularly pleased to hear that our customer service has impressed you with its responsiveness and helpfulness. Providing exceptional support is a priority for us, and your positive feedback is incredibly motivating.

Thank you once again for your support and for being a valued part of our community.

Best regards,
The Bnk To The Future Team

Réponse de Bnk To The Future

4 juil. 2024

Thank you for your review and for being with Bnk To The Future almost since the beginning. Your trust and long-term support mean a lot to us.

We appreciate your recognition of our early investments in leading companies like Kraken, Bitstamp, and Coinbase, as well as our commitment to compliance and regulatory adherence to safeguard our customers and investors. Our unique all-in-one Bitcoin investment platform, which adapts to industry developments while maintaining an investor-focused approach, is a cornerstone of our strategy.

Simon Dixon’s leadership, energy, and integrity are indeed vital to our mission, but the company is much more than our CEO as it’s entailed across all our team members, and it’s gratifying to know that these qualities resonate with you. Your trust and continued support inspire us to keep innovating and bringing more Bitcoin investment opportunities to our investors.

Thank you once again for your insightful feedback and for being a valued member of our investor community.

Best regards,
The Bnk To The Future Team

Réponse de Bnk To The Future

4 juil. 2024

Thank you for your review and for sharing your positive experience with us. We're glad to hear that our communication and service have met your expectations.

We understand that regulatory requirements can sometimes result in different user experiences for investors in various countries. While this can be frustrating for them, it is a crucial aspect of ensuring compliance with local laws and protecting our investors. This commitment to regulatory adherence is one of the reasons we have been able to survive every boom, bust, and regulatory crackdown in the Bitcoin industry while others have not.

We appreciate your support as we navigate these complexities to provide a secure and reliable investment platform for investors to build and protect their Bitcoin wealth.

Best regards,
The Bnk To The Future Team

Réponse de Bnk To The Future

4 juil. 2024

Thank you for your review and for being a loyal user of Bnk To The Future for the past nine years. We're thrilled to hear that you're impressed with our platform and the equity winners that have almost kept up with Bitcoin's growth since 2015 as well as the ones that paid investors thousands of Bitcoins in dividends getting many of our investors in early.

We strive to be an honest and professional outfit, providing our investors with valuable Bitcoin investment opportunities in the Bitcoin buying, ETH staking, Bitcoin public equity and Bitcoin private equity spaces. Many of our investors simply held BTC They bought through our platform and for some this might have yielded slightly more profit, we believe that diversifying through equity investments may offer significant long-term benefits and potential and staking ETH can offer income that can be converted into Bitcoin through our platform too.

Your support and positive feedback mean a lot to us. Thank you for considering us the best option for Bitcoin investing and Bitcoin public & private equity.

Best regards,
The Bnk To The Future Team

Réponse de Bnk To The Future

20 mai 2024

Dear Remco Y,

Thank you for sharing your feedback, and we’re sorry to hear about your difficulty with the withdrawal process. We take the security of our clients' assets very seriously, which is why we have a manual review process for larger transactions. This step is crucial in ensuring both security and compliance with global financial regulations.

Additionally, we’d like to reassure you that we store all digital assets in cold storage, which significantly enhances their safety. This method has safeguarded investor assets effectively, making us the longest-standing company in the Bitcoin space and the world's first regulated securities platform in our industry.

We understand that sometimes the withdrawal process can be affected by factors such as unconfirmed confirmation links or additional information required for security and compliance purposes. We are more than happy to look into this issue for you. Could you please provide your ticket number? With that, we can promptly review your case and assist you in completing your withdrawal.

Thank you for your understanding and cooperation. We look forward to resolving this matter to your satisfaction.

Best regards,

BF Investor Relations

Réponse de Bnk To The Future

20 mai 2024

Hello Anton,

We're very sorry to hear about your disappointing experience with BnkToTheFuture.com. As the world's first regulated crypto securities business and the longest-standing company in Bitcoin, we take your concerns seriously. Regulatory compliance requires us to continuously update the information we collect from investors, which is crucial for maintaining stable and secure services in the rapidly evolving Bitcoin sector.

We offer a variety of services to meet different investment needs and risk tolerances, including Bitcoin investments, ETH staking, and both public and private equities. It's important for our clients to understand the nature of these investments, especially the higher risks and potential higher returns associated with private equities.While we strive to obtain regular updates from all invested companies, the frequency and detail of these updates can vary because private equities don't have the same transparency requirements as public equities.

We understand that regulatory requirements can sometimes lead to additional information requests from our clients, which may feel burdensome. However, these measures are essential to protect all parties and ensure legal compliance. As regulations have become clearer, we have updated our processes and technology to streamline these requirements, aiming to collect all necessary details upfront to minimize any inconvenience to our investors.

We would appreciate the opportunity to resolve any issues you're experiencing. Please provide your account or ticket number so we can address your concerns directly and work to restore your confidence in our platform.

Thank you for bringing this to our attention. We look forward to assisting you.


Best regards,

BF Investor Relations

Réponse de Bnk To The Future

20 mai 2024

Hello Brendan,

We're very sorry to hear about your experience with our support team. As the world's first regulated crypto securities business, we take these concerns seriously. We would like to address this immediately—please provide us with your account details or a support ticket number so we can escalate your concerns to our team.

Thank you for bringing this to our attention, and we look forward to resolving your issues promptly.

Best regards,

BF Investor Relations

Réponse de Bnk To The Future

Actualisé le 24 mai 2024

Hello Stokrat,

We are genuinely surprised and concerned to learn about your experience. It's disheartening to hear that you feel unsupported and are contemplating legal action. Please rest assured that we take your concerns very seriously as the world's first regulated crypto securities business and the longest-standing company in Bitcoin.

We are eager to resolve the issue of your account access as soon as possible. Could you kindly provide us with your account details or ticket number so that we can escalate this matter immediately? Our team is dedicated to supporting you and ensuring that your investments remain accessible.

Best regards,

BF Investor Relations


Reply #2 (24th May 2024)

Hi Sokrat,
We have reviewed our systems using the name provided in your Trustpilot review, but unfortunately, we were unable to locate a match. We also used Trustpilot's "Request Information" feature but have not yet received a response.
To help us locate your details within our system securely, please respond to the information request we sent through Trustpilot. Providing your email address associated with your Bnk To The Future account and any relevant ticket numbers will greatly assist us in resolving the issue.

Thank you.
Best regards,

BF Investor Relations

Réponse de Bnk To The Future

20 mai 2024

Hello Mike,

We're truly surprised and concerned to hear that you've not received a response from our customer service team. This is certainly not the standard we strive for at our company. Please provide us with your support ticket number, and we will ensure that your case is addressed promptly.

Regarding your investment in FV Bank, we understand the worries that come with any investment, particularly in the dynamic field of private equity. FV Bank is a very successful company that has consistently provided financial statements and regular investor updates every six months through the investor zone on our platform. These updates are a part of their commitment to transparency and communication with our investors.

It's important to remember that private equity investments are long-term and carry a higher risk and return potential. Funds are only considered lost if the company fails and files for bankruptcy, which, to clarify, has not happened with FV Bank.Your investment remains intact and subject to the usual market and business risks associated with any private equity investment.

We appreciate you bringing this to our attention and are here to support you. We look forward to resolving this swiftly and restoring your confidence in our services.

Best regards,

BF Investor Relations

Réponse de Bnk To The Future

20 mai 2024

Hello Ron,

We're sorry to hear about your frustrations with our service. As the longest-standing company in Bitcoin and the world's first regulated crypto securities business, we strive to uphold the highest standards of professionalism and transparency. We take your feedback seriously, as it highlights areas where we can improve.

Regarding the updates and the voting process you mentioned, we understand how critical timely and clear communication is to our investors. We do provide investor forums for every company that has raised finance on our platform to foster direct dialogue between investors and the companies they've invested in. These forums are designed primarily for discussions and updates related to investments, rather than support-related issues. For direct assistance, we have a dedicated support team ready to address any questions or concerns you might have. It seems there might have been a misunderstanding regarding how to use these different channels effectively.

We're eager to address the issues you've encountered and to ensure they're resolved to your satisfaction. Please reach out to our support team with any specific instances or concerns, and they will assist you promptly. We're here to support you and ensure your investment experience is positive and transparent.

We are committed to improving your experience with us.

Warm regards,

BF Investor Relations

Réponse de Bnk To The Future

Actualisé le 22 mai 2024

First reply:

Hello John,

We apologize for any frustration or dissatisfaction you may be experiencing. We take accusations of scams very seriously. As the world's first regulated crypto securities business and the longest-standing company in the Bitcoin space, maintaining our integrity and customer trust is paramount to us. If there were any legitimacy to claims of scam, we wouldn't have been able to retain our license.

In the past, we may not have been diligent in reviewing reviews in a timely manner. However, we are committed to improving our response rate moving forward. Your feedback is invaluable to us, and we want to ensure that all our customers are heard and satisfied. If you are one of our investors, could you please provide us with your ticket number? Alternatively, if there's any specific clarification you require, please let us know. We are here to assist you.

Looking forward to your response.

Best regards,

BF Investor Relations


Second reply to your updated review (Timely manner, sums up your platform.
14 months later you've replied to this, that says it all. Take a look at what people are saying on Reddit.):

Hi John,

Thank you for your feedback. We've only just started reviewing all reviews on Trustpilot, which is why it's taken us so long to respond. Typically, we handle support tickets directly with our customers. Moving forward, we are committed to addressing reviews on Trustpilot more promptly.

If you are a customer, please provide your ticket number here so we can verify your information and assist you further.

Regarding Reddit, we currently do not engage on that platform, but we plan to do so in the future. We appreciate you bringing this to our attention. For now, our primary focus is on Trustpilot reviews.

Thank you again for your feedback.

Réponse de Bnk To The Future

20 mai 2024

Hello Gwenaelle,

We are sorry to hear about your experience and concerns regarding your investments from 2019. As the longest-standing company in Bitcoin and the world’s first regulated crypto securities business, we take these matters very seriously. It's distressing to learn that you feel uninformed about your investments and that you’ve had difficulties reaching our customer service team.

When it comes to updates on your private equity investments, it's important to note that while all companies on our platform that have raised finance are expected to provide regular updates to investors, the quality of these updates can vary. While some companies excel in providing thorough and timely updates, others may fall short in this regard. As smaller shareholders, we have limited rights to compel companies to provide updates.Updates, when received, are accessible in the investor zone of each account. If you haven't seen these updates, there may be an issue with how your account is configured to receive notifications, and we would like to resolve this promptly.Some investors opt to use our platform for investing in public equity, where quarterly updates are publicly available and mandated by law. Others may simply utilize our platform for purchasing Bitcoin and staking ETH. It's crucial to select the investment type that aligns with your objectives, considering that private equity investments are long-term and may face challenges related to limited information availability.

To promptly address your concerns, kindly provide us with your account or ticket number so that we can investigate your case directly. Our aim is to assist you and ensure that you have comprehensive information regarding your investments.

Private equity investments entail long-term commitments and inherently involve higher risks, but they also require time for outcomes to materialize. It's important to understand that the absence of immediate gains does not equate to loss of funds. Instead, the value of these investments is realized over the long term, often upon exit or during subsequent funding rounds that may take years to materialize if successful. This trajectory mirrors the experiences of companies like Coinbase, Kraken, Robinhood, Circle, Bitstamp, and numerous others.

Thank you for reaching out, and we look forward to resolving your concerns and improving your experience with us.

Best regards,

BF Investor Relations

Réponse de Bnk To The Future

Actualisé le 22 mai 2024

Hello Michael,

We're very sorry to hear about your concerns and difficulties with withdrawing funds. As the world's first regulated crypto securities business and a long-standing company in the Bitcoin space, we assure you that integrity and compliance are at the core of our operations. Let's address your concerns directly:

Regarding your difficulty with withdrawals, it's important to understand the types of investment products we offer, each with different levels of liquidity:

Private Equity:

Investments in private companies typically offer higher returns but involve longer holding periods. Liquidity is lower as these investments are intended for long-term growth and are realized usually through events like IPOs or sales.

Public Equity:

This option involves investing in publicly traded companies, which offers greater liquidity than private equity. Investors can buy and sell shares more freely on the open market.

Buying Bitcoin / Staking ETH:

For those seeking immediate liquidity, investing directly in cryptocurrencies like Bitcoin and Ethereum provides the most fluid access to funds. Transactions can typically be completed swiftly, depending on market conditions.

If there's a particular issue hindering your access to your funds, we're eager to resolve it promptly. Kindly share your account details or ticket number with us so that we can address your case directly and ensure a smooth withdrawal process for you.

We're committed to transparency and customer satisfaction, and we invite you to reach out directly so we can assist you further.

Thank you for your feedback, and we look forward to helping you resolve this matter.

Best regards,

BF Investor Relations

Second reply in response to your updated review (SCAM. It is impossible to get money out. They answered now. After 3 years BUT no solution):


Hello Michael,

We apologize for the ongoing frustration and inconvenience you've experienced. We've only just started reviewing all reviews on Trustpilot, which is why it's taken us so long to respond. Typically, we handle support tickets directly with our customers. Moving forward, we are committed to addressing reviews on Trustpilot more promptly.

At this stage, we cannot determine if you are a customer, as our verification process relies on our internal ticketing system. To assist us in verifying and resolving your issue, we have selected the option in Trustpilot to send a request for more information. Please respond to this request with your ticket number, name, email address, and any other relevant details.

Rest assured, your response will not be visible publicly on Trustpilot unless you choose to update your review. Simply respond to our information request so we can investigate and assist you further.

Thank you for your patience, and we look forward to resolving this matter promptly.

Best regards,

BF Investor Relations

Réponse de Bnk To The Future

20 mai 2024

Hello Jesus,

We regret to hear of your dissatisfaction and appreciate the chance to address your concerns. As the world’s first regulated crypto securities business and the longest standing company in the Bitcoin space, we take the trust and security of our investors very seriously. Allegations such as these are worrisome, and it's crucial for us to ensure that the integrity and transparency of our platform are clearly communicated and understood.

Our platform offers a variety of investment opportunities tailored to meet different financial goals and risk preferences:

1. Private Equity:

This avenue entails investing in unlisted companies, presenting the potential for high-risk, high-return opportunities through long-term growth. While these investments may lack liquidity, offering no immediate returns, they are geared towards long-term growth, with value often realized upon significant events such as an IPO or acquisition.

2. Public Equity:

For those seeking more liquidity, investing in public equities allows participation in the stock market with the ability to buy and sell shares more freely. This option offers more regular updates and disclosures, providing a clearer view of your investment’s performance.

3. Buying Bitcoin / Staking ETH:

These options offer the highest liquidity, ideal for investors seeking direct exposure to Bitcoin and ETH and compound or covert rewards into Bitcoin. With the capability to swiftly enter and exit positions in response to market dynamics, they provide flexibility and agility in investment decisions.

It's imperative for investors to select the product that aligns best with their investment strategy and risk tolerance. Our platform is designed to accommodate a wide range of investing preferences, equipping each investor with the tools and information needed to make well-informed decisions.

Regarding your experience and the perception that only a select few benefit at the expense of others, we want to assure you that our operations are meticulously structured to adhere to stringent regulatory standards. These standards are implemented to safeguard the interests of all investors. We are dedicated to ongoing enhancement and fostering open dialogue to ensure that our investors feel confident and well-informed.

Your feedback is highly valued, and we are fully committed to addressing any additional questions or concerns you may have. Please don't hesitate to reach out to us directly, and we'll be more than happy to provide assistance.

Best regards,

BF Investor Relations

Réponse de Bnk To The Future

20 mai 2024

Hello Isaac,

We sincerely apologize for the challenges you are facing with withdrawing your funds and the absence of communication from our support team.As the world’s first regulated crypto securities business and a longstanding company in Bitcoin, we assure you that the integrity of our operations and the satisfaction of our investors are our top priorities. We take claims of this nature very seriously and are committed to resolving them.

To address your concerns:

1. Withdrawals: Our platform is engineered to streamline withdrawals, ensuring both timeliness and security. Any delays or issues with your withdrawal may be attributed to our stringent verification processes and compliance checks, implemented to protect our users' investments.

2. Customer Support:

We are dedicated to offering responsive and supportive assistance to all our clients. If you have not yet received a reply, we encourage you to reach out again, and we will expedite the resolution of your concerns promptly.

We provide a diverse range of services tailored to accommodate various investment needs and liquidity preferences:

- Private Equity:

Investing in privately-held companies with longer liquidity timelines, ideal for long-term growth strategies.

- Public Equity:

Investments in publicly traded companies offering higher liquidity, enabling easier entry and exit strategies.

- Bitcoin / ETH Staking:

Purchasing cryptocurrencies such as Bitcoin and Ethereum directly or staking them offers immediate liquidity compared to equity investments.

We encourage you to select the service that aligns most closely with your investment goals and risk tolerance. Our team is readily available to assist you in comprehending each option, ensuring a positive and transparent investment experience.

Please provide us with your account details or a support ticket number so we can look into this matter immediately and assist you further.

Best regards,

BF Investor Relations

Réponse de Bnk To The Future

20 mai 2024

Hello M.,

We apologize for the challenges you've encountered with our onboarding process. Your patience is valued, and we understand your frustration. As the world's first regulated crypto securities business and the longest standing company in Bitcoin, we've witnessed significant evolution in regulatory requirements. These regulations have become increasingly stringent over time, which has been essential for our safe and sustainable operation. Notably, many other companies in the space have faced difficulties or ceased operations due to these escalating demands.

Our dedication to compliance necessitates detailed documentation from our customers, which may lead to longer review times, particularly when documents require resubmission. We are continually enhancing our processes to ensure efficiency and user-friendliness while upholding strict regulatory standards.

We're determined to improve our response times and streamline our verification process without compromising the safety and security standards required by our regulators. Your feedback is invaluable in helping us enhance our services.

Please reach out to our support team with your account details or ticket number so we can expedite your pending verifications and address any concerns you might have directly.

Thank you for your understanding and for bringing this issue to our attention.

Best regards,

BF Investor Relations