Customer NO Service Left 2 phone messages and 4 email messages with NO RESPONSE. Sent complaint email to corporate in Miami. No response. It is amazing this service is still in existence with... Voir plus
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Lisez les avis des autres
“Boat Trader used auto-renewal to charge me again even though my boat sold months ago. I was billed in January and again in March for a listing I no longer needed, and customer service refused to make... Voir plus
L'entreprise a répondu
It would be nice to be able to have our listing on Yachtworld as well. Same Company. Also, I noticed in my add screens when using google, other boats come up but not mine...Did those folks pay mor... Voir plus
L'entreprise a répondu
Joey had the most amazing support! While my situation was unique for what was needed, the immediate answer to my phone calls and amazing service goes far! I will definitely use BoatTrader again! T... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
BoatTrader.com is your online source for all your boating needs with thousands of new and used boats for sale. Sell your boat in front of millions of prospective buyers, contact dealers, get boating advice, parts and accessories.
Coordonnées de contact
Miami, Etats-Unis
- 1-866-373-5602
- feedback@boats.com
- boattrader.com
2,6
Bas
120 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer NO Service
Customer NO Service Left 2 phone messages and 4 email messages with NO RESPONSE. Sent complaint email to corporate in Miami. No response. It is amazing this service is still in existence with such low, low ratings. Good space for a competitor that can deliver.
16 avril 2026
Avis spontané
Réponse : Boat Trader
John, we’re really sorry to hear about your experience. This isn’t the level of service we aim to provide at Boat Trader, and we’d like to make this right.
We’ve requested your details through Trustpilot, so we can verify your messages and have our support team follow up directly. We’re committed to being a reliable place to buy or sell a boat, and your experience matters to us.
We appreciate you bringing this to our attention and hope to connect soon to help resolve this.
We received an offer fast!
26 mars 2026
Réponse : Boat Trader
We're so glad Boat Trader helped sell your boat online quickly. Congratulations!
It would be nice to be able to have our…
It would be nice to be able to have our listing on Yachtworld as well. Same Company.
Also, I noticed in my add screens when using google, other boats come up but not mine...Did those folks pay more to have that feature?
8 avril 2026
Réponse : Boat Trader
Hi Tony, thanks for your feedback, we really appreciate it. We’re actively working on expanding options for sellers, including more opportunities across platforms. Regarding visibility, this can be due to premium placement features that offer enhanced exposure. If you’d like help improving your listing’s visibility, we’re always happy to assist.
Easy to list your boat and hopefully…
Easy to list your boat and hopefully sell the boat
8 avril 2026
Réponse : Boat Trader
Great to hear the listing process was easy. We’re here to help you connect with the right buyers and get your boat sold.
I did not mark my boat as SOLD
I did not mark my boat as SOLD. No offers over the total time on boat trader.
8 avril 2026
Pricing for dealer listing services is…
Pricing for dealer listing services is ridiculously over priced …
7 avril 2026
Réponse : Boat Trader
Thank you for taking the time to share your feedback. We understand pricing is an important consideration. Our goal is to provide the best value by connecting dealers with a large audience of active boat buyers and helping listings perform effectively. If there is anything we can help with, please let us know.
Réponse : Boat Trader
Thank you for your feedback — we’re glad to hear it’s working for you. We’re always focused on delivering value by helping connect buyers and sellers and making listings more effective.
Buyers MUST message Sellers their contact information
Even though Boat Trader ask potential buyers to provide contact information, Boat Trader does not share that information with sellers. Sellers receive messages from potential buyers requesting to be contacted but without contact info provided. If potential buyers aren't familiar with or don't monitor the Boat Trader messenger, they never see responses from sellers requesting contact information. Also, Sellers have the expectation that Boat Trader provides this information so when buyers request the information again, its looks suspicious.
26 mars 2026
Avis spontané
Réponse : Boat Trader
Hi David,
Thanks for sharing this feedback. Buyer contact details aren’t automatically shared — this is intentional to help protect both buyers and sellers by keeping initial communication on-platform until both sides are comfortable connecting directly. If you ever have any questions on this, please let us know.
“Boat Trader used auto-renewal to…
“Boat Trader used auto-renewal to charge me again even though my boat sold months ago. I was billed in January and again in March for a listing I no longer needed, and customer service refused to make it right. This feels deceptive and unfair. Be very careful before giving them your payment information.”
23 mars 2026
Avis spontané
Réponse : Boat Trader
Hi Ron, we are sorry for the inconvenience. Our team is happy to assist you with a cancellation and refund but we are having trouble locating your account. Can you please send us an email to feedback@boats.com with your name, email address and phone number so our team can assist you as soon as possible.
Poor photos worse customer service.
Payment would not go through, so I used a different card. Then both went through. Called for a refund of one fee and haven't received it. Then wanted my add closed and refunded because the photos that were cropped using their site didn't show cropping in the add photos. Complained and IT was supposed to call and never called. Still have not received refund.
13 mars 2026
Avis spontané
Réponse : Boat Trader
Hi Mark, thank you for sharing your experience—we’re really sorry for the frustration this has caused.
Our team has confirmed that both refunds were successfully processed on our end (one on the 12th and the other on the 16th). While most refunds appear within 3–5 business days, timing can vary depending on your bank. If you haven’t seen them yet, we recommend checking with your bank, as they may still be in transit.
We also apologize for the issues you experienced with your listing photos. Your feedback has been noted, and we’re working to improve both the listing experience and our follow-up communication.
If you need any further help or would like us to take another look, please don’t hesitate to reach out—we’re here to help.
I would be careful dealing with Boaters…
I would be careful dealing with Boaters Point in Marblehead, Ohio; they sold me a boat with contract and deposit placed…couple days before pickup they called to say they sold boat to another person…very unprofessional!
26 février 2026
Avis spontané
Réponse : Boat Trader
Hi, thanks for sharing your experience—we’re really sorry to hear that happened. As an online marketplace, transactions are handled directly between buyers and sellers, but we do take feedback like this seriously. If you’d like to share more details, you’re welcome to reach us at feedback@boats.com and if there’s anything we can do to help with your search moving forward, please let us know, we’re here to help.
This site is absolute trash
This site is absolute trash. They must have outsourced web development to a bunch of morons and that indicative of a horribly run business. I would never post my boat here because of this simple fact.
13 mars 2026
Avis spontané
Réponse : Boat Trader
Hi Victor, thank you for taking the time to share your feedback. We’re sorry to hear that your experience with the site was frustrating. Our team is always working to improve the platform, and input like this helps us understand where things may not be working as expected. If you’re open to sharing more about what specifically didn’t work for you, we’d really appreciate the details so we can pass that along to our product team. You can also reach out to us directly at feedback@boats.com and we’d be happy to take a closer look.
had to chase the refund
I received an email notice on the 21st that my add would auto renew on the 23rd- I immediately sent an email to them asking to cancel the add as per the email instructions. I didn't get any notice of cancellation so I logged in and canceled the auto renew, still no response so I called and left a message to please cancel. I finally got an email on the 24th but it said the ad had auto renewed. Got another email on the 24th saying the add had expired. I expected to see a notice of refund but did not so I called again and finally got them to send back the fee. Not my idea of fair business.
26 février 2026
Avis spontané
Réponse : Boat Trader
Hi John, thank you for sharing your experience. We understand how frustrating renewal timing can feel, especially when you’ve already reached out to cancel.
For clarity, ads can be canceled directly within the account at any time, which immediately stops auto-renewal. In this case, your cancellation request was sent by email, which requires manual processing by our support team. While your message was received before the renewal date, it was reviewed after the renewal had processed, which led to the charge going through.
Once we connected with you, our team issued a refund and confirmed the cancellation. It should be fully processed within 5-10 business days. We’re glad we were able to resolve it, please don't hesitate to reach out with any further questions.
Joey had the most amazing support
Joey had the most amazing support!
While my situation was unique for what was needed, the immediate answer to my phone calls and amazing service goes far! I will definitely use BoatTrader again! Thank you so much for such awesome service!
10 février 2026
Avis spontané
Réponse : Boat Trader
Thank you for sharing your experience! We’re so glad Joey could help and provide great support. We appreciate you choosing Boat Trader and look forward to helping you again in the future.
Joey was the best customer service…
Joey was the best customer service representative! I had a lot of questions and he had all the answers! Made my experience with boat trader very easy and we sold the boat!!
9 février 2026
Avis spontané
Réponse : Boat Trader
Hi Lisa. That’s great to hear! Joey will be so glad to know he helped make your experience a success. Thank you for sharing. Congrats on selling your boat!
Wood not recommend boat trader been on…
Wood not recommend boat trader been on there for three months only callsI am getting this spam. Trying to get me to buy a boat report, not impressed.
4 février 2026
Avis spontané
Réponse : Boat Trader
Hi Rocky, we’re sorry to hear about your experience. We understand how frustrating it is to receive spam instead of genuine inquiries. We want to clarify that Boat Trader does not sell or endorse third-party boat reports, and unfortunately this type of outreach can occur on marketplaces. That said, we are actively and continuously putting safety measures in place to help prevent this behavior and reduce spam across the platform. If you’re open to it, please feel free to email us at customerservice@boattrader.com with your listing details so we can flag this activity and assist further.
response was good but price is a bit high
response was good but price is a bit high. correspondence with interested parties was kind of complicated. had my boat on facebook and craigslist with just a few responses, mostly low ball offers. not a lot on boat trader but much more realistic offers. sold boat for what I wanted
11 novembre 2025
Avis spontané
Réponse : Boat Trader
Thanks for sharing your experience and the helpful feedback, Don. We’re glad the inquiries you received were more realistic and that you were able to sell your boat for the price you wanted — congratulations! We appreciate you choosing Boat Trader and wish you the best with what’s next.
Nothing but scammers
Paid $189 to list my boat. I thought this was a legitimate site but the responses I got from the listing were all scammers looking for personal information or asking me to buy a boat history report from their website.
Total waste of money and time.
27 janvier 2026
Avis spontané
Réponse : Boat Trader
Hi Frank, we’re sorry to hear this was your experience and understand why it would be frustrating.
While we work continuously to detect and remove fraudulent activity, scammers unfortunately try to target many online marketplaces. When they’re reported, our teams act quickly to block them and strengthen safeguards to help prevent similar behavior going forward.
We’d like to review your listing and the messages you received so we can better understand what happened and help however we can. Please contact our customer service at 1-866-373-5602 so we can take a closer look. Your feedback helps us improve the experience for sellers across the platform.
Lots of Fake Leads, Be Careful
I listed my boat on Boat Trader hoping to reach serious buyers, but ALL of inquiries were not genuine.
All had fake offers using cashier’s checks or offshore deals, or tried to sell history reports or unrelated services instead of actually buying the boat, and then simply disappeared after initial contact. A lot of scam responses! Lots of wasted time.
19 janvier 2026
Avis spontané
Réponse : Boat Trader
Hi Lou, thank you for sharing this feedback, and we’re sorry to hear about your experience. Boat Trader takes fraudulent activity seriously, and we’re continuously working to detect and reduce scam inquiries on the platform.
If you’re open to it, please send us a direct message with your listing link and any details or screenshots, so our team can review and take appropriate action. We appreciate you bringing this to our attention.
Joey was fantastic
Joey was fantastic
I just read a lot of unfavorable experiences with boat trader. I use their app for 12 weeks and had a lot of scammers which I reported to the company, they blocked those people immediately. I\n Wish they would do more vetting on these scammers so that us in the selling world don't have to deal with it, but I'm sure they're working on a process to rectify this problem. I just reinstituted my ad on boat trader today and I am assured that I will get scammers, but now I know how to deal with them immediately. I don't give my phone number out nor my email. I only use the boat trader email so we can document the crazy stuff that often occurs. I don't understand why people don't get good results with bolt trader. I've had great results with many of the customer service representatives that I've spoken with over the last months, they were very helpful and took care of any problems that I had as quickly as they were able to by the system that they were working with.
I cn only say to people that are having problems.ChillDon't hang up , don't email call the Boat trader, telephone phone number and speak with somebody live. You will get a good result.
I hope you listen to the words of an old man who has had many, many interfaces with boat trader over the last 8 months, they're nice people. They are not the ones that are scamming us sellers. It's the crazy people that want to bilk you out of your money. Be smarter than they are. Don't give them your telephone number or email. And if you do, block them once they start being horrible, which they generally are almost immediately.
Veterans care about people!
19 janvier 2026
Avis spontané
Réponse : Boat Trader
Hi there, thank you so much for taking the time to share your experience with Boat Trader. We truly appreciate your thoughtful feedback and we’re especially glad to hear Joey and our customer service team were able to support you quickly and help resolve issues along the way.
We know the selling process can come with frustrations at times, and we’re always working to make the experience safer, smoother, and more reliable for our customers. Your perspective means a lot to us, and we genuinely value you being part of the Boat Trader community. Thanks again for your trust, your patience, and your kind words.
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