bobsweep.com Avis 

Their warranty process is difficult and pricey, will never buy another Bob sweep. They are making you pay shipping charges to and from them to just look at it, so it is quite pricey for an uncertain outcome.

You think you seeing good reviews is orignal?
NO HERE I SEEN ONLY SCAM!!

Promised a new replacement, received a visibly used and damaged robot

I sent my bObsweep Bio robot in for repair, expecting it to be repaired and returned in working condition. Instead, the initial return package arrived without my robot.

After I reported the missing robot, customer support confirmed in writing that they would send a new replacement. What I received was visibly dirty, used, and damaged, with hair, debris, scratches, and signs of wear. Its color also did not match my charging station. I received no explanation of the robot’s previous ownership, use, or repair history.

Throughout this process, I repeatedly had to follow up, ask for clarification, and verify basic details. Complimentary accessories were offered or sent, but I never requested gifts or an upgrade. I simply wanted my robot repaired and returned properly.

After these repeated mistakes, I was required to return the incorrect replacement before the promised new unit would be shipped. I understand that companies have return procedures, but in these circumstances, this left me feeling as though I was at fault or could not be trusted. The burden of correcting the situation kept falling on me.

On October 26, 2026, I returned both the robot and charging station as instructed. As of this review, I have not received the promised factory-sealed replacement, and the issue remains unresolved.

I am deeply disappointed with the technical service and communication. The previous written promise did not match what arrived, so I am now concerned about what I will receive next. This experience has seriously damaged my trust in bObsweep. I will update this review when the replacement arrives and I can verify its condition and completeness.

Sent unit back for repair under warranty over 3 WEEKS AGO!!!
I have called, left messages & emailed requesting an update a minimum of 10 X’s. I got 2 replies - they are backed up & I just have to wait. IS ANYBODY WORKING ON WARRANTY REPAIRS????
At this juncture I feel they are holding my unit captive with little to no chance of it being returned.

Bought one from Best Buy in 2024 and a second one earlier this year. They have been very responsive when I needed help with the app. The app has gotten way better since the first one. Great frequent discounts on Best Buy. Thats why I bought it there

I have a Dustin robovac from Bobsweep that is just over a year old. Bought at Sam's Club 6/19/25. It worked okay for a year, and didn't get stuck under our couches (higher profile than our last). It picked up pet hair moderately well from hard flooring, but poorly from carpets.

It's now malfunctioning badly - mostly traveling in circles and stopping after seconds. The "History" tab in the app is highly inaccurate - reads run times of anywhere between 15 and 52+ minutes. In reality, it's usually seconds. The bot mostly runs in a circle and either stops after seconds or rams into something with force.
The trouble records indicate that the left wheel has an obstruction. Nothing wrapped around, and we've practically pulled the thing apart. Nothing. Still telling me about that left wheel. We've cleaned this thing regularly. It's the worst brand to date.

Emails to Customer Service return scripted answers, then nothing as the problem persists.

Don't trust this company. I've ordered a new vac bot from Shark.