BoConcept UK Avis 

Just want to say thank you to the staff at Bo Concept Edinburgh today for all their help. Professional, caring and friendly.

I recently purchased a sofa from Fenwick Canterbury Boconcept brand
James was super helpful when buying my sofa and made it effortless by organising a delivery ahead of schedule
Excellent customer service received from James cannot recommend enough both brand & service

We had an amazing experience with Ellie Kordan at Tottenham Court Road store. One of my friends recommended me BoConcept and I’m really glad that we purchased our furniture from here. Before we popped into this store, we briefly visited another furniture store nearby called Sofa.com in Southbank. We were absolutely shocked with the bad service there, only one miserable staff there and seemed disinterested in doing anything… didn’t even stand up whilst answering our enquiry. In contrast, at BoConcept, we were welcomed with polite greetings, drinks and professional service. Ellie provided us lots of useful information and helped us order a sofa we like. The additional service was also amazing such as they provide loan sofas before they deliver your personalise ones. We like that everything is assembled nicely without extra packaging and boxes, which saves a huge amount of hassle. We also unexpectedly purchased an armchair that’s on display as it is extremely comfortable and well designed. It made our home more cozy and relaxing, and that makes it worth every penny. I would recommend BoConcept and Ellie to everyone around me and thank you for the amazing service!

Excellent customer service, amazing product quality, and a great delivery experience. The team accidentally installed the shelves on a cabinet upside down, and they came back out at no cost to me and fixed it. Really very happy with my decision to order from this company.

I recently redecorated my living/dining room and needed new furniture to complement the updated look. I already owned a few BoConcept pieces and wanted to ensure anything new blended seamlessly with what l had.

Emily, the store manager, was absolutely fantastic. She carefully considered the size of my space, the colour palette, and the style I was aiming for. Thanks to her expertise, my home has been completely transformed, and I couldn't be more delighted with the result.

I ordered the New York table with the brown ceramic top and the Princeton dining chairs in a beautiful Lazio boucle fabric. I also chose the Lugano media unit and was amazed by how many different configurations were available—it's such a clever and versatile design.

Emily even arranged new legs for one of my existing chairs, and that simple colour change has completely unified the entire room.

Although Cheltenham isn't my closest store, it's absolutely worth the trip. The location is great with easy parking, and the staff are consistently friendly, helpful, and genuinely passionate about what they do.

If you're looking for new furniture, a standout
statement piece, or even just accessories like cushions to finish off a room, I couldn't recommend BoConcept Cheltenham more highly. A brilliant experience from start to finish.
Definitely 5 stars.

Man hat sich ausreichend Zeit für unser Anliegen genommen. Wir wurden sehr gut und fachmännisch beraten.

We always go to Elisabetta whenever we want another BoConcept furniture. She always answers our questions with care and professionalism. We enjoy BoConcept furniture and the customer service has been excellent.

We felt that the Canterbury store experience was very positive one. Staff were generous with their time to guide and advise us through the process of choosing new sofas. A particular strength was dealing with an individual member of staff Leoni . She took care to get to know us and our requirements, including visiting our home to go through design options in the space. Her product knowledge and design flair was impressive. All of these aspects gave us confidence in the company and impacted onto our decision to place an order with BoConcept. As a result we are delighted with our new sofas.

Besides the fact that the product is top class the cherry on the top is the excellent service you get from the company. This is our 2nd delivery and nothing has changed … just great consistent service. The delivery guys are great … organised friendly and professional. No fussing what a difference it makes .

Sara made the experience great. Sara was very kind helpful and available, nothing seemed too much trouble. Outstanding service. I would warmly recommend Sara at Bo Concept.

The furniture is undeniably beautiful and modern, but the customer service and delivery process was a huge letdown. Our order was delayed by over a month with very little proactive communication. When we called for updates, it was difficult to get a straight answer. While we love the final products, the stress and long wait significantly tarnished the experience. For a premium brand, the logistics need to match the quality of the designs.

recently had the pleasure of receiving service from Tracy, and I cannot say enough about the outstanding experience. From start to finish, she was professional, attentive, and genuinely committed to helping me. Tracy went above and beyond to ensure everything was handled smoothly and efficiently, demonstrating remarkable knowledge and a warm, friendly attitude throughout the entire process.

Her commitment to exceptional service truly stood out. It’s rare to find someone who combines expertise with such sincere care for customers, and Tracy does exactly that. I left feeling valued, supported, and incredibly impressed.

Thank you, Tracy, for your exceptional service—you are truly an asset, and your dedication does not go unnoticed!

We bought an Osaka corner sofa in September 2025 from the Canterbury shop. Leoni was extremely helpful when helping us decide which sofa was best for us and then also with the configuration and colour. She was able to let us borrow the larger colour samples and also used a computer programe to put pictures of the sofa in our room to make sure it was what we wanted. Communication was great throughout and everything went as expected with delivery. Thank you.

Visited the showroom to look at the Madrid dining table & was offered & ended up buying the ex display one which was wonderfully reduced felt I had a real bargain - the table was delivered & assembled the following week by 2 very lovely gentlemen . Altogether a great professional service thank you

We received excellent advice and support from Rita at the BoConcept Harrods shop. She was extremely professional, very focused on our needs and budget. Highly recommended.

We were unsure when our dining table could get delivered to our new house as we were in the process of purchasing. However the BoConcept team at Canterbury store was kind enough to make some arrangements so that it is manufactured & delivered at our most convenient timing, while applying the sale price at the time of purchasing.
The dining table is beautiful and very happy about the overall experience.

I was recommended to visit Bo Concept through a family member when designing my new house. The showroom was really nice and quality of everything was apparent. John was really helpful and helped design/manage the whole process. Everything was delivered & installed within 6 weeks (typical estimates are 8-12 weeks elsewhere). John was very helpful and still allowed us to lead the process, whilst still giving his own thoughts and opinions. I had a very good experience with Bo Concept and would certainly recommend using their services.

I experienced BoConcept as being a professional and quality company. The design consultant Leoni was most helpful making a home visit to advise on the best/ most suitable colours and fabric
The delivery people did an excellent job in constructing the furniture and were courteous.
I am super pleased with the new beautiful dining table and chairs which I'm sure will last a life-time!

Had a good experience with BoConcept for our living room sofa. Leoni in Canterbury store was very helpful throughout the sales process. The response to any of our queries and requests was quick. Any issues were resolved smoothly.
The team which delivered and assembled the sofa was professional as well.

On previous review in September, more than one month ago , they wrote they will investigate the matter and come back to me . No news from them and not a single step to find a resolution. I wish I could share my sofas ‘ photos everyone would see for themselves what happened after one year normal usage . And would be aware of the quality of products they purchase from Bo concept.