bodysculptorx.com Avis 116

Réponse de bodysculptorx.com

3 juil. 2024

Dear Beverly,

Thank you for sharing your feedback with us. We are sorry to hear about your recent experience with our product and we sincerely apologize for any inconvenience this has caused.

Allow us to address your issues one by one:
"Uncomfortable!! Pinches under my arms and I bought a large. This doesn't look like the bra pictured. More like a midevil torture device."
We regret that the Posture Shaper Bra did not meet your expectations in terms of material quality and sizing. Within the size chart, we provide specific measurements for different body parts. This allows customers to cross-reference their measurements with the chart, ensuring a better fit. We understand that many people tend to immediately select a size without reviewing the detailed measurements, so we encourage our customers to double-check the specific measurements to ensure they receive the correct size.

2. "I asked to return and they said I would have to pay to return. I saw no place on their site saying this only to exchange. I would have to take it to one of their locations to have it inspected that it has not been worn or washed."

We apologize for any inconvenience this may have caused. We have indicated in our previous email that we will promptly process the REFUND once we receive your returned item. The exchange was another option if you opted not to proceed with the refund. Here's our policy page in case you want to review it: https://bodysculptorx.com/policies/refund-policy

By completing your purchase, you accepted our policies, which outline the entire purchase process to ensure transparency and guidance for our customers including paying for the return shipping.

We understand that situations like this can be frustrating, and we're truly sorry for any inconvenience experienced. However, we firmly believe that we have outlined our policies that would benefit both our customers and our business.

3. "Also, this comes from China. Yet another thing they leave off of their site. I would never have purchased if I had known in the first place."

BodySculptor X is a company with HQ in New Zealand. We're still a small company with Fulfillment Centers in the US, Asia, and the EU. Shipping origin is selected automatically by our logistics system to ensure the fastest possible delivery given stock levels in each warehouse; thus, shipping usually takes 7-14 days from the shipment date.
We'll make sure we make changes to our site to make it clearer.

Please know that we are tirelessly working to ensure the best possible service for you, and we are fully dedicated to resolving any issues that may have arisen.

Once again, please accept our sincerest apologies for any inconvenience you have experienced. Your cooperation is greatly appreciated, Beverly. Thank you for choosing us, and we look forward to the chance to serve you again soon.

Wishing you a wonderful day ahead. ❤️

Réponse de bodysculptorx.com

9 sept. 2024

So glad you love it!!

Réponse de bodysculptorx.com

9 sept. 2024

It is our pleasure. Thank you so much!

Réponse de bodysculptorx.com

9 sept. 2024

Thank you so much for taking the time :) See you back in store soon!

Réponse de bodysculptorx.com

Actualisé le 19 juil. 2024

Not only was this person fully refunded but is ignoring our emails. As a small company, we think it is completely unfair to leave a public review when her money is back despite us not getting the products back at all and still ignore our customer support team who only tried their best to help her.

Thank you for your feedback.
However, we believe there may be some confusion. We pride ourselves on responding to all inquiries within 24 hours, including weekends. Unfortunately, based on the information provided in this brief review, we are unable to identify your specific order or issue nor your name or order number.

If your review is indeed based on an unresolved order issue, we encourage you to contact our customer service team directly. Publicly posting a review without sufficient details makes it challenging for us to assist you effectively. Please reach out to us again so we can promptly address and resolve your concerns and make sure the unique customer service address is correctly written: contact@bodysculptorx.com

Réponse de bodysculptorx.com

18 mai 2024

We're sorry to hear about your experience. Our rules and policies, available 24/7 on our website, are clear and were accepted by you when making your purchase. https://bodysculptorx.com/policies/refund-policy
The measurements of each garment are specified on our size chart to help customers choose the right size.

We understand your frustration with the sizing.
Regarding returns, our policy states that customers are responsible for return shipping costs, and the original shipping fee is non-refundable. We understand this can be disappointing, but it's a standard practice outlined in our policy. We have processed your refund, as you are aware.

We're sorry to hear that you won't be ordering from us again, but we appreciate your feedback and will use it to improve our products and services.

Réponse de bodysculptorx.com

2 avr. 2024

Hi Jessica,

I'm truly sorry to hear about the challenges you've faced. After thoroughly reviewing all the information provided, it's clear that we have diligently responded to each of your emails. In fact, my colleague Jan even took the initiative to include screenshots showcasing the dates and content of our responses, ensuring transparency in our communication process.

Considering that your order dates back to January 28th and it's now April, I understand the frustration caused by the elapsed time. Our standard policy allows for a 60-day window for returns. However, given the unique circumstances surrounding your situation, we are more than willing to make an exception. You're welcome to return the products, provided they remain unused.
Answers to your inquiries have been responded to on the following dates:
February 21st
March 2nd
March 16th
And April 1st

I want to emphasize that we're striving to be exceptionally fair, especially considering the timeframe. Additionally, I highly recommend checking your spam folder, as it's possible our emails may have inadvertently ended up there. Despite our efforts to provide proof internally and communicate with you directly, it appears there may be some issue with email delivery on your end.

Our ultimate goal is to resolve this matter amicably and ensure your satisfaction.

Thank you for your understanding and cooperation.

Warm regards,

Réponse de bodysculptorx.com

30 mars 2024

Hi Mela,

I hope this message finds you well. I've recently reviewed our records regarding your orders and noticed a discrepancy. It seems that only one order under your name was placed and successfully received back in November. If that indeed was your order and you've made another purchase since then, I'm puzzled as to why you felt the need to scrutinize our services. We pride ourselves on our consistent reliability and our dedicated support team, available to assist you 24/7.

However, if the previous order wasn't yours and you're encountering issues with a recent purchase, I kindly request that you provide us with further details. It's possible there may be an error with the address, communication barriers such as an incorrect email on file, or perhaps our correspondence has inadvertently landed in your spam folder. Alternatively, if your order was placed correctly, please note that our standard processing time, as outlined on our policies, is up to 15 working days. Therefore, your order might still be within the designated timeframe for delivery.

In any case, we are eager to assist you promptly and efficiently. Therefore, I urge you to reach out to our support team with more information, rather than resorting to leaving a negative review. This would allow us to address any concerns you may have and rectify the situation accordingly. Your satisfaction is our priority, and we are committed to resolving any issues you may encounter.

Thank you for your understanding and cooperation.

Best regards,