Boiler Team Avis 

I bought an oil boiler on finance in around August 2022 and my experience at first was great. The salesman was very good and the boiler was installed quickly with no issues. However, following installation my water pressure was very low throughout the house and when I called them I was advised to contact a local plumber. As part of my purchase, I was informed both in writing and verbally that The Boiler Team would arrange to complete annual services and would contact me accordingly. When they didn't contact me after one year since installation was coming up I phoned them to enquire and was advised they were running behind, however, somebody would be in touch. Again, nobody got in touch and I phoned them a handful of times over a long period of time and the outcome was always the same (promise of contact to arrange and then no contact). In the end The Boiler Team confirmed a date for completion of annual service, I took a day off work and nobody turned up. It is now 2025 and still no annual service. I emailed a complaint, copying in every contact email I could find on their website and I received no response, and quite frankly I have given up trying to deal with them and have resolved to arrange this with another company/local engineer. It has been a really disappointing outcome to a promising start, especially as this part of the service (arrangement of annual servicing) was specifically discussed, and part of the reason why I decided to go with a company like this instead of just buying a boiler privately. Unfortunately, I will not be using this company again.

Great service from start to finish, Paul Churchill the salesman has an impeccable phone manner.
The price for my boiler swap was very competitive in fact the cheapest quote I had.
Jack and Andrew did all the work in under two days, left the job clean and tidy ( very nice guys!)
Would highly recommend the Boiler Team.
Mike Jackson.

In Nov 23 boilerteam installed a new Worcester Oil boiler. First contact with Paul Churchill was great, I live in rural Devon so he asked for some photos and quoted on that basis. I accepted the quote and had a date set for the install a week or so later. No one turned up on the date and no phone call to explain. I persevered and had another install date set a week or so later. Two fitters arrived and did a really good job, neat installation new boiler, controller and motorised valves all good, 1.5 days work. Getting the Oftec certificate required multiple phone calls and emails but it arrived eventually. I had a problem 6 months later with radiators warming up when only the water should have been on. This was dealt with straight away by a fitter in the area who replaced a valve. Really good service.

Boiler Teams installers are efficient, friendly, tidy and considerate. Paul Churchil who arranged the installation for us, and explained the procedure is personable and effective, and a rapid turnaround. A great experience replacing our 22 year old Worcester Heatslave, with a new model. Bloody brilliant.

From the first enquiry the boiler team have been great so easy to deal with.
Colin and jack were great guys nothing was to much trouble.
I have no problem recommending the boiler team first class service first class business.
Thanks to all the team.
Many thanks.
Mr D Owen.

Bing, bang, Bosch. My enquiry through to installation was dealt with in double quick time, under a week!
Thanks to Paul for dealing with my enquiry and arranging such a rapid response. I wasn't in any particular rush but things just fell into place. Enquired with a number of companies on the Wednesday. Paul contacted me immediately to discuss requirements and request a couple of photographs of the existing installation, I received a comprehensive quote the following day. Having checked their rating I confirmed I was happy and Paul contacted me Friday to say they they had a team available Tuesday, was I interested? Brilliant, suited me, crack on.
Experienced installation team did a fine job in adverse weather conditions. Arrived on time at 9am and finally cleared away by 7pm. Removed our 25 year old Worcester Heatslave oil combi boiler and replaced it with Greenstar Heatslave. Long day for them with a 2 hour drive either end to get to us in West Wales.
Installation documentation with warranty received the following day and they left it a week before invoicing to allow time to ensure there were no issues.
New boiler has been operating smoothly for a month now. Main thing I notice is how much quieter it is when the burner kicks in.
It's early days but hopefully servicing and breakdown response will be equally efficient.

From start to finish the job was completed excellently. Paul came round had a look, gave some advice and within two weeks job was done- replacing boiler and 6 new radiators within two days. The workers were brilliant, good fun, professional, courteous and worked hard. First time I've every written a report like this on any company- but they deserve all the praise I can read about then here on Truspilot.

Good experience from start to finish good communication from paul Churchill.friendly and informative all questions answered.2 cracking kids came to install a Worcester bosch boiler for me, replacing an ideal logic.and was completed in 4 hours and then home to spend weekend with their familys. They even said if it was a logic boiler to replace would have been home sooner. They were done for dinner time so I went for a few pints to celebrate our new installation. Paul wasn't pushy about money at first conversation and even said no money till work is completed and 100%happy,which I liked. Would highly recommend this firm,got 10 year warranty and hopefully no problems down the line. Very happy overall.gerald ward

This was a painless experience apart from my old boiler breaking!

My trusted engineer recommended the company for price and quality!

£2500 for a Worcester Bosch. 10 years ago paid £3500 for a logic (💩)
Worth it if you don't need any credit, they no longer do interest free!

It took 2 mins to do the quote, received via email. I called at 16.55 on the Friday and spoke with an engineer. Confirmed all via email and via whatsapp then was booked in for the following Monday.

It's now in, really neat. The 2 workers were great and made no mess. I have a decent boiler that works!

Having made the decision to replace my old oil boiler, local enquiries made plus the decision to use Boiler Guide. Rapid e-mail response from 3 sources. Before able to ring I was contacted by Paul Churchill from Boiler Team. Easy to realise I was in contact with someone who was professional, technically astute and answered all queries. No hesitation in granting Boiler the job. Chris and Jack drove up from south Wales arriving at 10.00 am and worked diligently through to 6.15 pm. Evident they were knowledgeable, work hard and well as a team in removing old system and carrying out all the elements to install the new boiler. Polite, proficient, tidy and competent. A credit to Boiler Team. A company to be recommended. Robert

Great service all round, initial rep very courteous and couldn't have been more informative. Fitters also, lovely chaps installed with great care. Thank you all

The sales and installation service was very good and I chose them on this basis plus the fact they offer a 10-year warranty provided annual maintenance is undertaken by themselves throughout the duration of the manufacturers warranty period. Unfortunately we didn't get a checklist document until the day of installation and didn't read this until the following day. Had we had this before the installation we would have checked the list to ensure a few items that were missed had been covered. Because of this my Craig Revell-Horwood paddle is a 9 and not a 10!!! Both my Relationship Manager and the Managing Director took time to speak to me regarding these points so whilst it's not "a ten from Len" I've given them 5 stars. I would have no hesitation in recommending them. Thank you Boiler Team

Chris and Jack came to fit new boiler.job done quickly and professionally really pleased with job would highly recommend left no mess thank you boiler team

Extremely professional and reliable. Arranged date quickly and constant updates along the way. The two fitters (Rob & Geraint) were exceptional! Nothing was too much trouble and they made sure that everything was of a very high standard, making the installation far tidier and better fitted than the one it was replacing. They were extremely polite and friendly and I really could not recommend them and 'The Boiler Team' as a company more highly. I will be passing this on to all friends and family as a thoroughly professional and dedicated company resulting in an excellent experience! Many, many thanks!

From the first contact to the completion of the job, it was excellent, very smooth and professional.
The installation carried out by Chris and Colin was exceptional, friendly, polite and very knowledgeable.
During installation, they kept the areas clean and tidy and even took their shoes off where the rooms were carpeted.
Thank you Boiler Team, highly recommend

Chris came and serviced our boiler he was very friendly polite and respectful boiler team fitted our boiler and serviced it for the last 5 years excellent service would highly recommend

Boiler Team provided a price for a new boiler and changes to my radiators. The price was excellent and service beyond anything I have ever experienced. Colin, in particular was marvelous in his advice and the way he worked. Where others wanted to knock my house about Colin patiently found solutions to problems and did a very neat job of everything. Would highly recommend this company to anyone.

I don't normally leave reviews but I will make an exception when it comes to the Boiler Team. When my boiler was condemned The Boiler Team gave me a very competitive quote. Their service, attention to detail when it came to protecting the area around the boiler when removing it from the kitchen cupboard and the service was first class. I wish all companies offered this level of service. Quality, Service and Value for money. What a company. Well done the Boiler Team.

Wow a company that puts the customer first, no pushy sales gimmicks first class clear information no hidden extras. table of works set out in quote and carried out to the letter. nice experienced fitter and young lad learning his trade very neat and tidy.
A joy to do business with them and highly recommend.
Many thanks Paul Churchill.

A good company to talk to explained every step and a good choice of boilers and good prices, they replaced the boiler and put a radiator in the bathroom for me. All done within a week of giving me the quote, clean and very efficient