Boilingspringskennels Avis 

£100+ Wasted – Misleading Product Description and Appalling Customer Service

I would strongly advise people to think twice before purchasing from this company.

I paid over £100 for what was advertised as a memory foam cat bed, expecting a comfortable, supportive bed suitable for my 15-year-old cat, who suffers from age-related aches and pains. What arrived was completely different from the impression given by the website. The bedding was so hard that it felt more like wood than a comfortable, cushioned bed. It was entirely unsuitable for my cat, who refuses to use it.

Delivery also took longer than expected, and the bed was packaged so tightly that I had to wait several days for it to unfold and settle. On arrival, it almost appeared damaged.

When I contacted the company to explain that the product was not as described and was not fit for its intended purpose, I made it clear that I had retained the original packaging and was happy for them to arrange collection. I explained that I am disabled and that travelling to a post office to return a bulky item is extremely difficult for me. I even offered to donate the bed to a local animal charity rather than have it go to waste.

Their response? They refused to arrange collection and continued insisting that I return the item myself, despite my explaining that doing so was not realistically possible for me.

To make matters worse, their initial response was to offer me just £20–£30 towards purchasing something else from their website. Let that sink in: I had already spent over £100 on a product that bore little or no resemblance to the comfort and quality I had expected, and their first suggestion was that I spend even more money with them.

At no point did I feel that the company took proper responsibility for my concerns about the product or made a genuine effort to resolve the situation fairly. I was left feeling completely disregarded as a customer, particularly given the accessibility difficulties I had clearly explained.

The most disappointing part was not simply receiving an unsuitable product; it was the complete lack of a reasonable, practical solution when I raised the issue. A company selling pet beds should understand that comfort matters, especially when the intended user is an elderly animal with aches and pains.

I do not believe customers should have to struggle to resolve a problem like this after spending a substantial amount of money. Nor should a customer who has explained a disability be left feeling that their circumstances have simply been ignored.

I would not purchase from this company again, and I certainly would not recommend it to others. Based on my experience, I would urge prospective customers to exercise caution and carefully consider whether the products will genuinely match the descriptions and expectations created by the website.

Save yourself the frustration and disappointment. I spent over £100 on a bed my cat cannot use and was left fighting for a sensible resolution. This experience has completely destroyed my confidence in this company.

I also think they are trying to suggest they are an american company when in fact they’re CHINESE!

AVOID at all costs.

I bought a bird house from these guys for £45 the quality was terrible and no reply from their customer services. I wanted to return for a full refund. Who makes bird houses out of balsa wood. 6 emails later and nothing.
Avoid these like the black death

A joke of delivery, this isn't in the UK I think it is China pretending to be a premium pet retailer, it isn't don't trust them

SORRY SON .
boilingspringskennels.com website is hijacking the name of a reputable local shop in South Carolina to operate as a deceptive drop-shipping front that ships cheap items from China and actively refuses customer returns or refunds.

I recieved a shoddy half-assed plastic carved pet toy, £23. the cat wheel i ordered was OUT OF STOCK but they are holding onto my money, pressing me for a replacement and ignoring my wants. Temu exceeds in quality. Opened a dispute. Rung them, wussy was silent all call and hung up as soon as i brought up the name of God lol. Fraud site

Don't waste your time or money on this piece of crap! I ordered this hummingbird feeder almost a month ago, and man did I get scammed. This piece of plastic probably would go for 1 bucks at the dollar store.bi paid $35. When I found out it was actually shipping from China, I tried to cancel. They wouldn't let me because it was "custom made" just for me. You can't hang the thing because it has no way to screw the tip on. Please never give these scammers your money

I ordered this enclosed cat cave to give my elderly cat a warm place to sleep during the colder months. She absolutely loves the washable plush interior and spends hours hiding in there. It feels very soft and provides a nice sense of security for her. The only reason it's not five stars is that it came vacuum-sealed and took a full two days to completely pop into its proper shape. It looked quite lopsided at first. But now that it's fully expanded, it's a great little bed.

I got this carrot farm toy because my beagle inhales his treats way too fast. I hide tiny pieces of kibble under the little stuffed carrots, and it takes him a solid fifteen minutes to sniff them out and pull them all up. The orange fabric is surprisingly thick, though it does pick up his shedding hair almost instantly. It is quite lightweight compared to his hard plastic puzzles, so he usually ends up dragging the whole mat across the living room rug by one of the carrots. Definitely stops him from begging while we eat.

Drop shipping from China. Zero customer response. Avoid.

I recently ordered from this store and was pleasantly surprised by how smooth everything went. Dispatch was confirmed quickly and the item arrived ahead of the estimated date. No unexpected charges at checkout — price was exactly what was quoted. The item looks even better in person than it did in the product photos. The checkout process was quick and the payment went through without any issues. Prices are fair for what you get; I feel like I received good value. I had to look around the site a little to find what I needed, but the product itself was great. I'd come back without hesitation despite the small issues.

Good quality and nice designs, pets are happy with it.

Their self heating bed completely changed my dogs life style.

I picked up a few supplies for my pet from this store. My pet was immediately curious about the new items. it's alwyas nice when a simple order turns out this well.

Easy peasy shopping. but late delivery

This product works well and my pet seems comfortable using it. I just wish it was a bit more durable, but overall it's a good buy.

Wonderful Products for my pet. I will come back again.

I got my desired hair remover for my cat. Thanks!

Fast delivery. Best online shopping experience

I ordered some items for my pet from this store and the whole expereince was what I was looking for. Everything arrived on time with well packeging. My pet loved the products.

The website was reliable, easy to use and the caregivers truly love animals. My pet was happy, safe and well cared for.

I would give a zero if I could. My daughter purchased a “robot dog” that was advertised as following simple commands and “interactive.” She used her own money and was ripped off $50. The dog does nothing as promised. It is a battery operated piece of trash. It doesn’t bark; it squeaks. It doesn’t even walk on our wood floors. Just moved a bunch and makes squeaking noises. These people should be ashamed of themselves for false advertising.