Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Ordering was easy. Shipping and communication not great. after 4 weeks and only after I emailed a query was their any communication. Received a small discount which was fine. Quality and fit are g... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Unfortunately several of the button holes on the three shirts I bought were not sewn properly and that made it difficult to button up. Some of the buttons were not sewn on correctly and fell off with... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is the greatest aloha shirt of all time! This shirt stands out from the crowd due to its fabric, style, and comfortable feel.

Noté 5 sur 5 étoiles

I was really surprised by the quality of the materials. The shirt, stitching, and buttons are all high quality. This is a shirt that you can wash on delicate cycle and then throw directly on a hanger... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements
  2. Magasin de vêtements pour hommes
  3. Magasin de streetwear

Écrit par l'entreprise

Bonlax is a premium and exquisite clothing brand.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Twice I trusted them

Twice I trusted them, they delivered better than expected. Once I had to return an item ( wrong size, my bad), they were more than helpful.

21 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

The shirts do not match the images…

The shirts do not match the images online. The colors are not true to the images and the patterns are pixelated.

20 octobre 2025
Logo de BONLAX

Réponse : BONLAX

Thank you for reaching out and sharing your feedback. I am sorry to hear that the shirt did not match your expectations regarding the color and pattern clarity.

Regarding the "pixelated" look you mentioned: Some of our designs feature a [insert style here: distressed / retro / watercolor / soft-focus] art style, which is intentionally designed to have a softer, less sharp appearance compared to vector graphics. However, the colors should still be vibrant.

We want to make sure this isn't a printing defect. Could you please reply with a photo of the shirt? This will help us determine if the item you received is within our design standards or if a production error occurred.

If it is indeed a quality issue, or if you are simply unhappy with the style, we will work with you to find a solution (refund or exchange).

Best regards,
Bonlax Customer Support

Noté 1 sur 5 étoiles

Very bad quality

Very bad quality - faded colors and over sized. Looks like they put wrong size stickers.

20 octobre 2025
Logo de BONLAX

Réponse : BONLAX

Thank you for your feedback. We are deeply sorry that the item you received appears to be mislabeled and the color is not as expected.

It seems there may have been an error during our quality control process. We would like to rectify this immediately. Please send us a quick photo of the garment so we can confirm the issue and send you the correct size at no extra cost.

Customer satisfaction is our top priority at Bonlax, and we appreciate your patience.

Sincerely,

Noté 1 sur 5 étoiles

Offering to pay me to remove my review!

Two months ago I left an honest, accurate 3-star review of my experience with a Bonlax shirt order. Today I got an email from what looks like this company offering to refund my money if I delete my review! If zero stars were an option, I'd select it.

19 novembre 2025
Avis spontané
Logo de BONLAX

Réponse : BONLAX

You are absolutely right, and we owe you a sincere apology.

We made a serious mistake in our approach. Our intention was to resolve your original dissatisfaction with the order, but we realize now that linking a refund to the removal of a review was unethical and unprofessional. We should have simply made it right because it was the right thing to do, not to manipulate our ratings.

Please know that we have issued a full refund to your original payment method immediately. You do NOT need to change or delete your review. We respect your honesty and accept your criticism.

We are taking this feedback to heart and have already instructed our support team to stop this practice immediately. Thank you for holding us accountable.

Sincerely,
The Bonlax Management Team

Noté 3 sur 5 étoiles

What happened to my shirts?

At least 3 (if not more) have not arrived. Otherwise everything is OK.

27 octobre 2025
Logo de BONLAX

Réponse : BONLAX

Unfortunately, the courier reported your package lost. We've already taken care of it and shipped a replacement. We apologize for the hassle!

Noté 2 sur 5 étoiles

I've been trying to return 3 shirts for…

I've been trying to return 3 shirts for about a month now. The response I get from Bonlax is it's too expensive to go through customs so they're offering me a partial credit on my order because of their issue. It doesn't make sense. Their return address is in Rancho Cucamonga, ca & I'm in Costa Mesa, ca?
I'm going to try them again. Last time no one answered the phone.
Just tried again and no answer.

13 septembre 2025
Noté 1 sur 5 étoiles

Cheap junk

Cheap junk. Misleading sizing and difficult to get a refund.

5 septembre 2025
Logo de BONLAX

Réponse : BONLAX

At Bonlax, we highly value customer experience. We fully understand why you left us a negative review, as your concern initially went unresolved.
However, you may not have had a chance to check your account thoroughly—our customer service team has already provided a professional response to your inquiry.
Since the issue was indeed on our end, we have processed a full refund to you after confirming the details with your communication. We kindly ask that you review this information and consider updating your feedback to a more objective one. Thank you.

Noté 1 sur 5 étoiles

It's a scam

It's a scam. They say you can return clothes but you can't. Ad said "30 day guarantee" but they just offered $10 back and to "keep the shirt". Shirt does not look like the photos.

3 février 2025
Avis spontané
Noté 2 sur 5 étoiles

Beware

Beware.
First, medium size shirt I received measured 24 inches across. It was enormous. I brought this to their attention. Their response ignored this and talked about my “preferences” and suggested I measure more carefully. I used to sell suits, so this made me laugh. I normally wear a large and purchased a medium.
Second, returns or exchanges have to be shipped back to Hong Kong, at the buyer’s expense, even when they’re not sized properly.
Third, their solution was to offer me a 20 percent discount. I shared that I was uncomfortable ordering a size small shirt, when I wear a large. Then they offered me 25 percent off. 🙄
The shirt is beautiful. I did plan to buy a few other patterns.
Bonlax does not stand behind their product and I wonder if I got a shirt who’s size was mislabeled.
They also seem to only make positive reviews visible on their website. Mine is nowhere to be found.

12 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Good experience

I was really surprised by the quality of the materials. The shirt, stitching, and buttons are all high quality. This is a shirt that you can wash on delicate cycle and then throw directly on a hanger for air drying and it will be perfect with no wrinkles. The fit is as expected. This shirt is a winner!

21 juin 2024
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus