Elite Spin | £5000 + 500 FS Avis 

documents in on the 2nd. chased on the 5th, told 24 to 48 hours. chased on the 8th, told the queue is long. approved on the 11th with no message, i only found out because i checked the cashier. NINE days for a passport.

still waiting!!! payout request 40912 went in on the 5th, chat said 3 days, then 5 working days, then something about a payments provider being down, and its the 14th today and that £220 is still marked pending.

asked why the £75 payout was still pending on day 6 and got told its with the payments team. asked again on day 8 and the exact same sentence came back, word for word, off a different agent.

Polite agent, wrong answer, twice. Bonus still voided

Third reload bonus, third exclusion I did not spot.

Two things to know before you put money in.
The verification trigger is not the first withdrawal, it is the first one above a threshold nobody will state, so you can cash out twice with no friction and hit a wall on the third. And the document check does not run alongside the payout clock, it runs after it, so a 3 day payout with a 5 day check is 8 days.
Request 84720 agreed with the second point and had nothing to say on the first. The games themselves have never given me trouble.

site went down saturday night with 20 free spins still running.

Wrote this one down as it happened. Withdrawal in at 21:40 on the 6th, first chat chase on the 8th, second on the 10th, paid on the 12th. Four of those days were pure waiting for a person to press approve

8 days!! for a payout they called instant when i deposited.

The catalogue is bigger on paper than in practice. Roughly 1200 slots, of which 400 are the same six mechanics with different art, and about 90 will not open at all, they just hang. The live side is better, I will give it that, the tables run properly and the dealers are quick. But the search box only matches the start of a title, so looking for Fishin Frenzy by typing frenzy returns nothing. Raised that as case 51902 in May and it behaves the same today.

the deposits work, thats about the top of it. everything after that is a queue. 9 days for a £120 payout, 2 documents asked for a week apart, and a bonus voided over a stake i did not know was capped.

Uploaded the utility bill from the phone in the car park at work because the desktop upload kept failing. It went through, then the confirmation email listed it as unreadable and the £55 payout stayed on hold for another 5 days.

Live game froze. 3 rounds

didnt know a first withdrawal needs documents, £70 on hold since Friday.

My desktop cashier and the app show different balances after a crash.

Desktop said £62, the app said £48, and it took an hour and a reload before the two agreed on £48.

Nothing in the game history covered the gap

why does raising the deposit limit take 4 seconds and lowering it 24 hours?

Nie lubię klikać non stop, dlatego opcja auto-spin to dla mnie zbawienie. Ustawiam sobie limit obrotów i mogę w tym czasie robić coś innego. Jak wracam do ekranu, albo widzę większe saldo, albo puste, ale przynajmniej nie bolał mnie palec.

Po doświadczeniach z innym kasynem byłam przygotowana na olewkę i wieczne odpowiedzi kopiuj-wklej. A tutaj, jak napisałam o problemie z jednym slotem, to nie tylko go naprawili, ale jeszcze dali mi parę free spinów za fatygę. Miły gest, wcale nie musieli tego robić.

Jak mam zły dzień i wszystko przegrywam, to obiecuję sobie, że już tu nie wejdę. Mija dwa dni, emocje opadają i znowu odpalam. I muszę przyznać, że kasyno nie jest temu winne – wszystko działa, to ja nie pilnuję budżetu. Ale skoro wracam, to chyba dobrze mi tu.