Boohoo Avis 823

I have used boohoo for years and never had a problem, not sure what has happened to their customer service. I returned items back in March and they received them via Inpost on the 1st of April, I am still yet to recieve any email or refund and no communication despite messaging. They owe we over £50, once this is sorted I will be closing my account.

I am absolutely appalled by Boohoo’s handling of my refund.

I returned my items and explicitly selected a refund to my original payment method. This was ignored. Instead, Boohoo claim to have issued a gift card which I have never received. At this point, I have neither my money nor any usable credit.

Customer service has been completely ineffective. Response times are at a snail’s pace, and when replies do come through, they are clearly copy-and-paste responses that fail to address the issue. There is no accountability, no investigation, and no resolution.

This is not just poor service, it is potentially a breach of consumer rights, as customers are entitled to refunds via their original payment method unless they explicitly agree otherwise. I did not.

It is extremely concerning to see how many other customers are reporting the exact same issue. This suggests a wider, systemic problem with Boohoo’s refund practices.

I have now escalated this through PayPal and will be considering further action, including reporting this matter to Trading Standards.

Based on my experience, I strongly warn others to think twice before purchasing from Boohoo. If something goes wrong, do not expect a fair or timely resolution — or even to receive your money back at all.

If I could give zero I would. Boohoo is a complete scam. They take extra money through “SEEL” who are thieving scum bags. Then boohoo- must be on purpose send incorrect items and sizes to get money off you. I haven’t had one item delivered correctly but spent over £20 with nothing being delivered correctly. So I still have no item. Don’t make my mistake. Choose another provider

Returned an item and asked for refund to card for payment and they refunded to gift card, no notice of any kind to inform you gift card is only valid for 90 days. Now lost over £100 and customer service is only via chat and never respond

Boohoo was my go-to online retailer, but now I am closing my account when I eventually receive my refund.

Be aware as a consumer of the following:

1. Customer Service - Normally takes a week or more to respond to the first question, a week for the second and so on.

2. You need to beg and show all proof of returns on more than one occasion. Looking at approximately 5 weeks for a refund.

3. If you receive a faulty item, Boohoo will try to bargain with incremental discounts to keep the item.

I ordered a pair of boots but there was only one in the packaging. Trying to get anywhere with their customer service is like Groundhog Day, they are absolutely woeful. I told them I needed the boots by this Friday as I am going away but I have apparently been transferred to an advisor who will contact me when they can as they're very busy! That will probably be never and if they ever do no doubt I will have to go through the whole story over again. Remind me never to buy from this company again! 😡

Awful return postage policy. Not only do they withhold the original postage amount against consumer law, but then charge you again to return the item a 2nd time. Steer clear

Never ever again I would order from this company. I have received parcel, request refund lable, returned items, ALL, provided proof of receipt...now they telling me its not the right receipt provide the correct one. I have rang Inpost provided tracking number what boohoo sent it to meand Inpost told me the tracking number wasnt even registered from their side. I also provided my receipt tracking number and its also incorrect. Inpost told me that Boohoo need to provide CORRECT tracking number but boohoo asking me to provide correct receipt of the refund....and what shall I do now..draw that receipt for them. People do NOT order frlm this scam company.

Stay away from this company they have lied and said I asked for a gift card rather than a refund for 189.00 this was not true . I did this through Klarna returned the items , they are issuing a gift card leaving me to repay Klarna . I am refusing as this is fraudulent and disceiptful . Klarna should stop having this company on their books because they know what they are doing and are being complacent.

Placed an order on the 10th April. I am a premier customer and was completely fuming when I saw they were offering only standard delivery at 4days so I contacted as I thought there was an issue I was told they have a right to withdraw offers at any time! Okay.. I placed the order anyway on the 4th day it was still showing in progress I contacted them again I was told at 8.40pm to give until the end of the day it will be delivered. This was utter nonsense as a parcel that is still showing as pending and not dispatched cannot physically be delivered. I voiced that no response. It passed the day I was told to wait until and I messaged again! Now they have the audacity to tell me to wait until 25th for what!!! Premier next day delivery.. they even said if I have no update by then to reach out (probably wait 2 weeks for a response) and request a replacement or refund! No shit Sherlock! this will probably take another 15 days to respond! The only time I’ve waited this long for a delivery is when the parcel is coming from abroad! I wish someone would just release a statement on the status of the company because seriously this is going from bad to worse all whilst they have my money!

absolutely unacceptable experience with Boohoo UK. I placed an order on April 4th (Order Number: UK1127493774) and paid for express delivery. To this day, April 15, the order is still marked as “Pending” with zero progress. The Evri tracking has been stuck on “We’re expecting it” since the beginning, which strongly suggests the parcel was never even properly dispatched. What makes this situation even worse is the complete absence of customer service. I have tried every possible way to get in touch, replying to the order email, using the website, the app, WhatsApp, and Facebook, all non-editable buttons and not a single response has been received via email. It is as if customer support simply does not exist. This is beyond disappointing, it is unacceptable for a company of this size. Taking payment for express delivery and then providing no delivery, no updates, and no support is simply not serious. I have now requested a full refund to eu.boohoo.com , including delivery costs, and I am still waiting. I strongly advise anyone to think twice before ordering. If something goes wrong, you are completely on your own. Avoid at all costs.

What an absolute joke of a company, just like the fake positive reviews. I’ve ordered twice and had issues both times. Either my order wasn’t registered, or I was charged €14.64 for shipping while the website states €6.
Customer service is almost impossible to reach, and when you finally do, the responses are irrelevant and unhelpful. You end up repeating yourself multiple times without getting a proper solution.

I do not recommend this company. Poor service and poor-quality items.

Ordered loads to try on for a holiday and sent 11 items back for a refund due to sizing not fitting well or didn't suit me. I kept 7 items.
Out of the 11 I sent back all in the same parcel, they only acknowledged 7 items and completely ignored the other 4. I've had a refund for the 7 items but the other 4 I haven't, these just so happen to be the most expensive items out of the lot as well.
I have tried to contact them but Boohoo are just completely ignoring me. Disgusting behaviour and they have just stolen my money.

Ordered some items for valentines which was delivered to the wrong house initially, and they were on holiday so I couldn’t access my items for another week. Customer service team were terrible. Then more recently ordered a dress which came stained. Tried to contact customer service but no reply. Not sure why I bothered ordering from them again, won’t make the same mistake in future.

They scam you with the delivery fee. I paid for next day delivery but they never delivered. They say that it's a third party and bla..bla...then why do you charge for it? and why do you promise that. It's misleading

Bohoo is daytime robery, I returned items since January and not yet received my refund, I was informed refund was issued via gift card in which I never opted for but never received refund. I was unable to reach out to their customer service

Ordered on 31/03 only received one item 3 days later! But, was not sent to my home. Instead dropped off at my local parcel shop! I paid for premier delivery! Then the rest of my order did not arrive until 8 days later!! No way to contact just a robot! Now one of my items meant to be size 8 trainers look more like a size 5! Look just like items from Temu! As all the reviews say they do not get there refund when sent back so not risking it! Will sell on eBay or Vinted! Used to have premier years ago & was great but this company has gone right down hill!

Additional charges added to my order without my consent.

They automatically added a “Worry Free Delivery” charge to my order without my consent. This is not something I selected, and when paying via Apple Pay, the charge was not clearly itemised—only the total amount was shown which makes it very easy to miss.

Under UK consumer law, companies must obtain explicit consent for any additional charges. Automatically adding paid extras like this raises serious concerns about compliance.

What’s even more frustrating is that when I repeatedly raised this issue, my complaint was not properly addressed. It feels like my concerns have simply been ignored rather than investigated.

I would strongly advise others to carefully check their orders before completing payment, especially when using express checkout options like Apple Pay.

My order was placed on 15/03/26, and on several occasions after that date I checked the website and found that this charge was still being automatically added to orders. However, when I checked again today, it appears they have now removed the automatic tick box and are giving customers the option to choose whether to add it. This suggests that a review of their processes has identified that their previous approach was not compliant

Although this was only small charge, I can only imagine how many orders they automatically added this charge to without the consumers consent.

No explanation, apology or refund has been offered to me which is extremely frustrating. I will be reporting this to Trading Standards.

Still awaiting refund after one month! Definitely won't be ordering again.

I bought a pair of boots from Boohoo- when they arrived they were broken- I initially clicked exchange on the site but a few mins later decided I didn’t want a replacement as the quality was so poor so checked the refund box on my return slip. Over a month later I had still not received my refund so I contacted boohoo and after some time they advised a credit note would be sent to an email which I can’t access. I advised I had asked for a refund and the item was faulty but they refused to refund me. They finally agreed to reissue the credit note to an email that I could access advising that it would be valid for 3 months. I tried to order some clothes but they were out of stock in my size. After 40 days I was able to attempt the order to find the gift card was not valid and every attempt to contact customer service has been unsuccessful.