bookingace.com Avis 

160
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Although it started off unacceptable...Mr. Williams responded very sympathetically about how I was treated so unprofessionally by Ms. Brown and he addressed my concerns. I believe he did the best he... Voir plus

Noté 5 sur 5 étoiles

Mr. Jordan went above and beyond to help me give my mom the trip to see her other daughters, I appreciate everything he did to make sure our trip was worth it. Even when we experienced a bad situation... Voir plus

Noté 1 sur 5 étoiles

I tried calling singapore airlines and my call was rerouted to Booking Ace on 30/10 - Time 03:56 PM PST and the agent answered my Call, he transferred my call multiple times to the manager and i... Voir plus

Noté 5 sur 5 étoiles

I had to call several times, because I kept having issues all the reps I spoke to were great. One in particular helped me a lot, David Smith, he has a lot of patience and was very good about making su... Voir plus

À propos de l'entreprise

  1. Agence de voyages

Écrit par l'entreprise

Being part of tour enterprise from ultimate 9 years we skilled passengers going through numerous troubles in phrases of understanding airline rules approximately extrade/cancel their flight tickets. Also face troubles that allows you to discover call correction coverage, bags coverage, puppy coverage, common flyer coverage and unaccompanied minor coverage. After seeing those styles of troubles, being a tour professional we determined to create a platform to offer entire data approximately these kind of airline rules. We offer grade by grade technique to extrade or cancel of all airline tickets. However price price tag rules can also additionally range as in line with airline fare regulations and sophistication of service. Our cause is to offer a entire expertise of all airline rules at one region along with pre and publish flight booking. Mission To offer innovative, flexible & cost-effective travel products at various price range to enable our customers fulfil their travel plans with absolutely zero hassles. Vision To be the most sought-after travel company in the geographical areas we operate in by ensuring that the discovery and buying of a travel product is a “personalized experience” for each customer.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

160 avis

5 étoiles
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2 étoiles
1 étoile

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3,8

Tous les avis

(160)

0 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

TOTAL SCAM- you are not purchasing an…

TOTAL SCAM- you are not purchasing an actual ticket, it's a stand by ticket Which means you most likely will not get on the flight. AVOID AVOID AVOID other reviews that are positive are FAKE FAKE FAKE- just like bookingace. Its a traditional bait and switch, you are required to call AFTER to “confirm” your ticket. Which is the first clue. Once you do they will explain the limitations of your ticket which are stand by ticket guidelines and their restrictions. - If you want to “upgrade” as they say, you need to get a main cabin ticket in order to guarantee your seat which is 2 or 3 times the price. Which of course you can get elsewhere for less. Also remember that the price of that original ticket you thought was an actual ticket and what is finally revealed as a stand by is way more than what a stand by ticket would cost if you wanted to risk flying that way. Call the airline directly if you want to fly stand by! Not them. Just dont use them ever. Read the other reviews that are one star- they all detail the same exact bait and switch tactic. The person I spoke with had the nerve to tell me when I identified it as a scam and that it was a bait and switch - that “ offering to your ticket for the real cabin is not a scam and that it was my fault for thinking the first ticket I booked was real.
He even went on to say that “ I shouldn’t be looking to book a cheap ticket in the first place” Hilarious. Hey booking ace- just reveal and list clearly from the beginning that its a stand by ticket and save yourselves the headache of dealing with “cheap people” it must not be fun for you either to waste so much of your time.

15 mai 2023
Avis spontané
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Réponse de bookingace.com

Thank you for taking the time to share your feedback about your recent experience with our service. We're sorry to hear that you had concerns regarding the type of ticket you purchased.

We would like to clarify that we offer both standby tickets and confirmed tickets, depending on the customer's preference and availability. Standby tickets can indeed carry a level of uncertainty when it comes to boarding a flight. However, we strive to provide clear information to our customers about the type of ticket they are purchasing, including any associated risks or limitations.

Regarding the authenticity of positive reviews, we assure you that we do not engage in posting fake reviews. Our reputation is built on providing quality service and genuine customer experiences. We value the trust our customers place in us and take all feedback seriously.

If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We are committed to addressing your concerns and working towards a satisfactory resolution.

Noté 1 sur 5 étoiles

SCAM, DO NOT USE!

All the reviews that are positive state a person's name. This is shady. I'm guessing those reviews are paid reviews or done so by Booking ace. Serious SCAM going on here and Ill be referring this to the proper authorities. This business is fraudulent.

Don't let the "replies" from this scammer fool you. They do not want to help and will take your money and run if you dont pay the extortion fees they call you for by "upselling" to a higher fare rate. SCAM is a SCAM no matter how you spin it.

14 mai 2023
Avis spontané
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Réponse de bookingace.com

We understand your frustration, but we assure you that we are not involved in any fraudulent activities. Our team is dedicated to providing reliable and trustworthy services to our customers.

If you have any specific concerns or details you would like to share regarding your experience, please feel free to reach out to us directly. We are committed to addressing any issues and finding a resolution that satisfies you. Also if you could help us with your booking reference number or any information that says you got your tickets booked through us as it looks like we do not have any of your record.

Noté 5 sur 5 étoiles

Diana Velazquez - THE BEST!!

Diana Velazquez was very persistent in fixing my error with my flight! She was attentive to my needs and made sure that I got a flight within my travel needs. Definitely would recommend her!

15 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Great Travel Experience - Pedro

I found this site as I was looking for reasonable flights to Punta Cana. In dealing with Pedro he was very friendly and helpful. He also followed up on everything he said he would do in sending my tickets the following day.

12 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

My Referral David Smith

I was referred to David Smith by my sister who was given a Great airline rate for an upcoming trip. Although I was unable to get the same rate, He was very patient working with me & searching for the next best price for the flight. Thank you for your assistance for searching for the Best deals for our flight.

12 mai 2023
Noté 1 sur 5 étoiles

This company is a scam

This whole process was horrible. I would NEVER recommend Booking ace to anyone. This company is a joke and should be ashamed of themselves. You book at one price and have to call and I ended up paying more than I would have if I went direct. I have never been so mad. This company should not be in business.

11 mai 2023
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Réponse de bookingace.com

We apologize for the negative experience you had with our company. We understand your frustration and we take your feedback seriously. We would like to investigate the matter further to ensure that we address your concerns appropriately. Please provide us with your booking details and contact information via private message or email so that we can reach out to you directly.

Our goal is to provide exceptional service and transparent pricing to all our customers. We apologize if there was any confusion or inconvenience during the booking process. We strive to continually improve our services and your feedback will help us do so.

Thank you for bringing this matter to our attention. We value your feedback and hope to resolve this issue to your satisfaction.

Noté 5 sur 5 étoiles

Great Customer Service

I had to call several times, because I kept having issues all the reps I spoke to were great. One in particular helped me a lot, David Smith, he has a lot of patience and was very good about making sure my flight was correct. At one point, it looked like my flight was canceled when I called David said no that's not right and fixed it for me right away.

11 mai 2023
Noté 5 sur 5 étoiles

Satisfied booking

The rep, David Smith, was helpful in booking my flight. He was patient in helping me explore different itineraries and getting the cost I agreed to.

11 mai 2023
Noté 5 sur 5 étoiles

David was very helpful in assisting me

David was very helpful in assisting me. His knowledge and patience were well received. I am referring him to several clients that are currently looking for flights. I will keep his name and number available for me and others. Thank you David.

11 mai 2023
Noté 1 sur 5 étoiles

Fly by night - Bait and Switch Vendor

Booked a flight and received a confirmation email and confirmation reference code. They made me call them via telephone. I called back within 24 hours and the rep told me the price of the flight was double, even though I had a confirmation booked reservation confirmation message and email. A confirmation means final stupid price! Final !!! They cost me time and money to rebook the flight with a NON BAIT AND SWITCH VENDOR!

6 mai 2023
Avis spontané
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Réponse de bookingace.com

We're sorry to hear that you're feeling frustrated about the recent increase in the flight ticket price. We understand that receiving the confirmation email may have given you the impression that the price was final, but we would like to clarify that flight prices are dynamic in nature and subject to change.

We apologize for any inconvenience this may have caused you. We do mention in the confirmation email that the ticket price is not guaranteed and may change based on a variety of factors. We understand that this may not have been the experience you were hoping for, and we would like to offer our apologies for any frustration or confusion this may have caused.

Please know that we value your business and are committed to providing you with the best possible service. If you have any further questions or concerns, please do not hesitate to reach out to us.

Thank you for your understanding

Noté 1 sur 5 étoiles

IT IS A SCAM

IT IS A SCAM. Please do research. Same story as everyone else. You book, they call and say they need to upcharge because of a cancelation. When I told them I am not comfortable with this, they told me they already have my card info.

UPDATE: They are saying they are sorry and its out of their hands... yet I was able to find the same flight for the original price on the airlines website. Shocking how it wasn't canceled. Your website is full of typos. Your address zip code is missing a number. Interesting how your tone is on this response versus the emails I've received from you. ALSO, STOP CALLING ME!

If you are thinking of going with this scammer, read the reviews. Everyone has the same issue. If it looks suspicious, it is because it is. Save yourself the time and frustration.

7 mai 2023
Avis spontané
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Réponse de bookingace.com

I'm sorry to hear that you're feeling frustrated and concerned about your recent booking experience. It's understandable to feel wary about situations where you're being asked to pay more than the initial price you were quoted.

We take these concerns seriously and would like to assure you that we are not involved in any sort of scam or fraudulent activity. However, we would like to investigate your case further and get more details to understand the issue better.

We apologize for any inconvenience caused by the request for additional payment. Cancelations can sometimes impact flight pricing, but we understand that this should have been communicated clearly and transparently to you. We never want our customers to feel uncomfortable or pressured into paying more than they agreed to.

Please provide us with your booking details, and we will investigate the matter further and get back to you with a resolution. We value your business and want to ensure that you have a positive experience with us.

Thank you for bringing this to our attention.

Noté 5 sur 5 étoiles

Flight Change Help

I did not expect to have paid almost double what I was originally going to pay for my flight, but Justin Brown helped me the best he could to get me around the same dates I wanted to fly initially.

30 avril 2023

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