Booths Avis 

Eat some of the chicken same day as purchase sick during the night, phoned Booths Knutsford, spoke to the manager suggested I bring it back for examination, told me to bin it, sent me a voucher for £10 chicken was £6.50 not much bigger than a pigeon.

I submitted a formal complaint to Booth's five days ago regarding a staff member's racially discriminatory behavior. Shockingly, I have yet to receive any response or acknowledgment from the company.

This individual has been repeatedly mentioned in several reviews over the past year for targeting Asian customers. Reports include mocking and making offensive remarks about Asians, creating a hostile and unwelcoming environment within the cafe. Myself personally, along with several other friends and acquaintances, have been on the receiving end of this racial discrimination on multiple occasions.

It is appalling that Booth's has allowed this behavior to persist unchecked, despite repeated complaints and public reviews. This demonstrates a blatant disregard for the well-being and dignity of its customers. Such inaction is not only unprofessional but also sends a troubling message about Booth's priorities and values as a company.

If you are Asian, or if you value inclusivity and respect in your shopping experience, I strongly recommend avoiding this store. Booth's must urgently address these ongoing issues if it hopes to maintain any credibility as a business that values its customers.

What a horrendous experience with Booths. I've been visiting Keswick and Booths for years. I used to live in Keswick but come back to visit family.

I stayed in Keswick last summer and as always, visited Booths to stock up on supplies. As myself and two friends were visiting for the week, we spent over £350 in Booths. Parking at Booths has always been free, so funny enough, I wasn't looking for any pay and display signs, which by the way, are small and well hidden.

Due to amount of shopping and money spent, we were in Booths for just over 1 hour (1 hour and 7 minutes to be exact). A few weeks later, I got the Parking fine through, which was a surprise but nonetheless I went to appeal. Parking Eye of course refused the appeal because they are well known scammers.

I then went to the independant reviewer. They won't use the main one (IPA) because they are actually independant. So instead you have to use POPLA, which are of course more likely to favour Parking Eye. Surprise surprise that appeal was declined.

It took 3 months for the POPLA appeal to go through the process. In the meantime, Parking Eye got debt collectors involved and bumped the fee up to £180, threatening to take me to court and get an order to send bailiffs in. This caused huge stress for no reason because the fine was in the appeal process! Disgusting company.

The fine is now back to £100 after appeal but it's not the point. I spent £350+, causing me to go over the free time by just 7 minutes. The Booths manager at Keswick was rude when I spoke to him about it and they just don't care. It seems they're happy to penalise and cause massive stress to their customers. They've shown exactly what type of company they are. They don't care about their customers. Boycott them and hit them where it hurts.

Finally, if you're in any doubt as to what they think about their customers, they're not even replying to any of these negative comments and offering apologies or solutions!

It’s a Boo to Booths!
The Keswick branch is always a very depressing shopping experience! Firstly, the prices are outrageously high, the fruit and veg mediocre at best. This particular branch is very poorly managed and the checkout staff are soooo slow, passive aggressive and sullen. Fortunately the self service checkout works well. The staff appear to resent having to serve customers preferring to spend their day chatting between themselves! Customer service and the quality is so poor I’m amazed this branch hasn’t closed years ago, it would be so much better if it was replaced by an Aldi or something similar.

Came to stay for Xmas in Keswick for a week with family and dog, which we do every year, charged our EV up in their available spots, which cost us £20 for 40 miles! Went into store and shopped, left car to walk around while we waited. Parking went over by 30 minutes but couldn't find anywhere to pay as barrier was up when we left. Received a car parking charge from Parking eye in the post on the 3rd Jan 25. Almost 2 weeks after, the charge said if we paid within 14 days it would be £50, but 14 days was already almost up by the time we received it. Called Keswick Booths to query and Manager was extremely unhelpful and rude and was not willing to help at all even after I explained we had spent money in store and used EV chargers, he told me to contact parking eye (You cannot get through to a human being only an automated service) which I told the Manager. He refused to help and told me he would not look into it after originally emailing to say they can ask the Company to Cancel the charge if we had evidence (which we sent over) Then told me over the phone he can't contact them! Strange! I informed him he seems to be using a debt collector and not the Council which is also strange. Would not go back into store ever again to spend hard earned money especially at Xmas when money is already tight. Please make sure you tell a staff member if you are parking up and be careful as the Manger will do nothing to help you. Money seems to be the main objective not people, which is odd for a Customer based industry.

Ordered profiteroles for Christmas and it was dry and had a texture of cardboard
Very disappointing not what we expect of Booths

I ordered the turkey Christmas dinner for two at the Carnforth Store. Easy to order, very pleasant staff.
Very efficient when I picked the dinner up.HOWEVER
It wasn’t until Boxing Day that I realised that there had been an item short. We didn’t receive the carrot, swede and parsnip crush! 🥴
The dinner was very enjoyable and wasn’t spoilt by the absence of the above. 👍

why have they closed the online website - 3 days before xmas - some of us have jobs and families to run, sorry we cant be amazingly organised months ahead like your business empire...! horrible

Discovered Booths shopping not too long back. What can I say ? Awesome. The standard is way above any other supermarket chain. Cheese, wine, meat. Everything about these stores is exceptional.

Horrendous experience shopping here!
The supermarket would not cancel a parking charge issued by parkingeye on behalf of the store, even though it didn't comply with the bpa code of practice and also after spending a decent sum of money in the shop.
The store manager was very rude and unhelpful when I asked him to cancel it.
Managed to get the parking fine cancelled after going through a popla appeal process.

Be warned!!

Really fresh food and pleasant staff.

I called a Poulton shop which is a lovely store. I wanted to get a small shop including something for Monday tea. I bought a 2 person Lasagne. Looked forward to it £9.50 more than I’ve ever paid before. Shocked at the quality. Hardly any flavour very little meat, 3 slices of lasagne and far too much sauce. It looked more like soup in the dish. I should have taken a picture. In no way did it resemble the photo on the packaging. Very disappointing for Booths.

Very incompetent staff on hot food stall. No basic understand of what a queue is! Stocking issues on hot food. No chilli or chicken thighs, only 12 o’clock on a Wednesday. Will take my business elsewhere.

Booths car park, Keswick: Went to pay, Parkingeye machine said there is nothing to pay as within free parking time. Queue of traffic as I went out meant I was just over the free time limit when I exited. Parkingeye ANPR issues fine. I appeal, pointing out the obvious unfairness, Parkingeye don't care. £100 scam, doubtless repeated many times.
Why would Booths associate themselves with such a company? Why do they do nothing about this scam? - many have complained about it online

Booths are generally great …Kirkby Lonsdale is a nice store ….BUT…they have to start wrapping their loaves …went today to buy small wholemeal loaf …all breads exposed …person walking past bread including croissant rolls etc sneezed and must have distributed a LOT of “ gunk” over a large area…I went to the local bakery instead !!

NOT NICE

***** Do not try and purchase a Guardian Newspaper 📰 🗞️ at Booths Scotforth Lancaster with a Prepaid card 💳 incompetent staff do not know how to use the machine properly !!! *****

Booths Scotforth have very rude members of staff working on the Customer Service desk when you walk in the store.

The staff working on the Customer Service desk have no idea whatsoever how to use Guardian PrePaid cards 💳 !!!

The card 💳 numbers need to be entered manually on the Paypoint machine like any other store when I purchase the Guardian 📰 🗞️

The Booths ignorant staff try swiping the card 💳 instead of entering the numbers on the Guardian Card manually the correct method.

The lady who works at customer service and wears a bandana scarf is very rude and abrupt and needs retraining with customer service.

Use Ulverston store when up that way. Nice products although basics are pricey. But what miserable checkout staff! Three different assistants last week. One coughing and spluttering, another having a chat with a colleague - how rude. No please thank you or any acknowledgement. They need to get their their staff re-trained. Considering they're 'high-end' they need to review their customer service. Pity they got rid of self-checkouts. Much prefer Sainsbury's who always seem to have polite and helpful staff.

Paul The Greeter at the Lytham Store is a major asset. Unfortunately, there are a handful of long-standing staff who are miserable, rude, unhelpful, do not say hello/goodbye or please/thank you. Aldi is opening in 2025 so Booths will have more competition. Currently I alternate between Booths and Lidl. The latter may not provide a wide range of goods like Booths but all their staff are friendly, polite and helpful, even when they are clearly very busy.

Avoid like the plague. Bought salad and 1 day after best before date it was rotten all the way through.
They said it was my fault for using it after the sell by date.
They don't understand the difference between sell by and best before and an item should not be rotten 1 minute after midnight on best before date.
they didn't even offer to refund the price of a lettuce.
Go to Aldi half the price twice the quality

Visited Garstang booths today for coffee and croissant. Counter displays cakes scones etc., all under cover however croissants are in open baskets at the front of the counter. People queuing are coughing, sneezing and brushing past with coats and bags.
Why any catering manager worth their salt would allow food for consumption in this way is beyond me. I didn't purchase a croissant - needless to say the baskets were nearly full, presumably for similar reason. We visit various cafes and find Garstang to be the least clean. Booths in Garstang is a lovely store but sadly not the cafe.