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Lisez les avis des autres

Noté 5 sur 5 étoiles

Went to the outlet on Bond Street. Great quality coats, very stylish, good price given the quality. The staff was amazing and went above and beyond. Especially Yvonne who walked us through the differe... Voir plus

Noté 5 sur 5 étoiles

The shopping experience was excellent. Before making my choice, I received great advice which helped me make the purchase. I received the jacket in the US within two days, very quickly and efficiently... Voir plus

Noté 5 sur 5 étoiles

Excellent Service staff were very helpful and polite I visited the South Molton Street branch in London shop was very clean and presentable. I liked the idea of the cold room first time I have seen... Voir plus

Noté 4 sur 5 étoiles

I only give 4 stars because that my second time placed my order online. I received a out of stock notice for my first order which it’s show on stock online. I am so disappointed. However, I am glad... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements

Écrit par l'entreprise

Founded in 1976, BOSIDENG focuses on the development, design and production of down jackets. In the past 42 years, BOSIDENG has been blazing new trails in downs, fabrics, craftsmanship and layouts. Designers along with research and developers from China, the United States, France and Italy have been devoting themselves to driving the change of down jackets from a single, warmth-preservation function to technical and fashionable designs.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

24 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

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4,5

Tous les avis

(24)

2 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Went to the outlet on Bond Street

Went to the outlet on Bond Street. Great quality coats, very stylish, good price given the quality. The staff was amazing and went above and beyond. Especially Yvonne who walked us through the different collections

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Super happy to have discovered Bosideng…

Super happy to have discovered Bosideng after searching for the perfect Winter jacket!

Specialists in down with a near 50 year history gave me confidence they know what they are talking about. Thousands of stores in China but little known in the UK - the brand remains a real gem for those that discover it.

They have a flagship store just by Bond St station - which has 4 floors and endless choice of styles. Ultralight basics right the way through to jackets you could wear climbing Everest!
They even have a SnowRoom where you can try before you buy in an environment set to -15c.

All the team are super helpful, and definitely experts in their knowledge of down. After trying on many different styles - I settled on a Waterproof Trench with a down layer that can be removed - meaning all year round wear.

Definitely check them out and pop into the store if you get the chance!

20 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

I’m really impressed with the quality…

I’m really impressed with the quality of the jacket I purchased from Bosideng. The materials feel premium, the design is both stylish and functional, and it kept me perfectly warm even in cold, windy weather.
Customer service was also outstanding – responsive, polite, and very helpful when I had a delivery question.
Highly recommend Bosideng if you're looking for well-crafted outerwear that blends fashion with performance.

8 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Good quality uv jacket

Went to the store at Bond Street, the service is good and found beautiful UV jacket which is perfect for the weather now

9 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Absolutely appalling- torn at places, dirt marks, security tag still attached

I am absolutely appalled at the jacket that I received. I ordered women's patterened long down coat with belt forth £324 pounds from Bosideng London. It was in an appaling state. I was so excited to open and did it with my colleagues. As soon as I opened it, I noted dirty black lines in the collar. I thought fine Ill request for an exchange. I came back home. I thought I'd try it for a fit check, then I found few more dirty spots. As I was unjipping the coat, I found a torn area. The nail in the coffin was the magenetic security tag that's still on the jacket. I do most of my shopping online these days, but I have never found such a state of clothing sent no less with a security tag. What level of carelessness is it? I wanted to put my trust in chinese brand. But this bitter experience has sealed my opinion on them forever and not in a nice way. I wish I could add some photos. I had initially done a request for an exchange but want to return it and never buy anything from this shop.

17 décembre 2024
Avis spontané
Logo de Bosideng

Réponse de Bosideng

Hi Sanju, we would like to offer our most sincere apologies for this experience.

Full transparency: we were overwhelmed by Black Friday orders, and our operations just weren't ready for it. We took this incident very seriously, and we have: 1. Installed security tag detectors in our warehouse to detect any parcel remaining on the jacket so that this issue will never occur again; 2. Replaced the packing workbench with a wider one and installed tube lights so that defects can't slip through our outbound inspections.

This is an isolated incident but an incident that revealed our loopholes in operations nonetheless. We are very sorry to hear that we weren't able to provide the best customer service we hoped, we have issued a voucher as a token of apology. Hopefully, we can win you back with our latest cutting-edge product and improved customer experience.

Best regards,
BOSIDENG Customer service team

Noté 5 sur 5 étoiles

Excellent Service!

Excellent Service staff were very helpful and polite I visited the South Molton Street branch in London shop was very clean and presentable. I liked the idea of the cold room first time I have seen that in a shop interesting experience. Last I like to thank Steven, Farrah and Greg for outstanding service.

17 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

The shopping experience was excellent

The shopping experience was excellent. Before making my choice, I received great advice which helped me make the purchase. I received the jacket in the US within two days, very quickly and efficiently. The size was perfect; I took the suggested measurements and it fit just right. I would recommend it and would definitely buy again.

18 juillet 2024
Noté 2 sur 5 étoiles

No option to exchange/refund

Essentially no option to exchange or return for their online store. Shockingly slow response from customer service, only to be told eventually that there is no option to return my item.

12 décembre 2023
Avis spontané
Logo de Bosideng

Réponse de Bosideng

Hi there,
Thank you for taking the time to share your experience, and we truly appreciate you updating your review. We're very sorry to hear that your experience with our customer service and return process back in 2023 did not meet expectations. At that time, our online return and exchange options were indeed quite limited, and we understand how frustrating that must have been.
Since then, we’ve made several improvements to both our customer support response times and our after-sales policies to better support our customers. Your feedback played an important role in helping us recognize where we needed to improve, so we genuinely appreciate you bringing this to our attention.
We’d also love to invite you to take a look at some of our newer collections that have been launched recently. Our latest products feature upgraded materials, improved comfort, and more versatile designs for everyday wear. If you’re ever open to giving us another try, we’d be delighted to hear your thoughts on our new arrivals.
Thank you again for your feedback and for helping us continue to improve.
Best regards,
Customer Support Team

Noté 4 sur 5 étoiles

I only give 4 stars because that my…

I only give 4 stars because that my second time placed my order online. I received a out of stock notice for my first order which it’s show on stock online. I am so disappointed. However, I am glad that finally my second order was received and it’s looks so stylish. My kids like it.

1 novembre 2022

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