Bottle In A Box Avis 

I arranged for the delivery with a weeks notice and it arrived a day late, which was a shame as a birthday box. However, my friends was very pleased with the gift.

Excellent service. Website easy to navigate. I made an error in the delivery address and hadn't noticed until checking my emails the following day. Emailed asking for it be altered. Prompt reply, all sorted. My brother in law was delighted with his surprise box. Highly recommend. Thank you

Easy to use the platform. Delivery exactly on time.
The recipient was delighted with the gift.

When I order and pay for delivery on a particular day I either expect it to be delivered on the day or recieve an explanation as to why it cannot be delivered an apology and a refund of the delivery fee.

I somehow get the impression that there is absolutely no concern about ordering a birthday gift that arrives late and ruins the celebration and the gift giving process.

Thank you for apportioning blame to the courier; shopping with you is in my control, and you will no longer get my custom.

Friend enjoyed delivery of wine & treats.

Basket a bit smaller than expected but the main reason for only 3 stars is that the parcel was just left on my doorstep.
I was home fortunately but no one knocked on the door

Great gift, well received and delivered very promptly

Ordered a box for my friends 40th Birthday,Dpd have lost it but the support from bottle in a box is non existent and im not holding any hope of this getting sorted,probably £40 down the drain!

Lovely product. And costumer service was great. Got back to me wry quickly and did all they could to help with a small issue we had. We use them again!

Have used 'Bottle in a Box' on 2 occasions for my adult children's Birthdays.
Extremely pleased on each occasion for their wine hamper gifts, which created delight. High quality products with exquisite presentation. Both arrived on time. Excellent customer service for something I had to change post order. My request was acknowledged promptly & received a personal touch.
Will be using again, I would highly recommend.

Easy to place order and items delivered when requested.
Timely updates appreciated
Thank you

Had a really disappointing experience with this company. After ordering for a 18th birthday present which was not delivered I was then offered ( not yet received)a refund minus delivery fee. I would not recommend or use this company again !! A deliverable gift company with the worst delivery policies!!

An absolultye farcical company.

Order 7 hampers for Christmas for one of my main clients and they failed at every single turn.

The delivery commay failed to deliver, claimed they could not access the site (it is a working office!!). Since then failed on every count.

They then went on to ask our client ot collect the hampers (how embarassing!!). They did so today and only 3 of the 7 hampers were there.

Where are the rest??? May explain why they did not deliver - the hampers got 'lost' somewhere.

I will never use these again, and I still await my hampers.

Shocking service.

The response is wrong also. The delivery address was spot on

Still no delivery.

I used this company for the first time. I have been so impressed and it has been a positive experience. Super fast delivery. Beautifully packaged gifts. Definitely value for money.
I was kept informed of what was happening to my order.
I have since used the company again, and once again have been impressed.

Superb experience , paid for as a gift on the monday and it was delivered on tuesday , my brother was over the moon , great service and value for money

Excellent service. Really pleased with my hampers. Easy to order, very fast delivery
Will definitely used this company again.

Really easy to order, and had a nice after sale phone call from them offering help with the included message which I hadn’t completed.
Very happy with their service and would recommend.

I ordered ,2 bottles of wine for my Daughter with a personalised message. Really Great service. I will use again, I highly recommend..thank you Alan A.

I've used this company before and absolutely love their gift sets. However, I can only assume that they've gone bust and have forgotten to shut down their website? I can't place any orders. I've tried ordering different items just in case it was one product giving me an issue, but every time I complete entering addresses and gift notes, I click next to enter payment information and get a blank screen... every time without fail. Nothing loads and refreshing does nothing. This happens on my Samsung phone, my wife's MacBook and my standard Windows laptop. I've tried getting in touch with this company. Twitter and Instagram goes unanswered and the contact us form on their website doesn't work. So very disappointing.

Gift delivered to the wrong address and when I contact customer services advised that either the person I sent it to goes and gets the parcel themselves from the address it went to or I wait for the courier to go and retrieve it which could take 3-5 working days and if they don’t give the parcel I essentially lose the money paid for the gift!